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A strange, undisposable ad

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Bruno Kahn

08 Oct, 2015 05:56 AM

Hello; for a while I get periodically an ad from this site (as a pop-up):

chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/acceptabl...

I can't find a way to get rid of it, and it has become extremely annoying. Can you help me or give me a suggestion?

Regards,
Bruno Kahn

1. Support Staff 1 Posted by Rhana on 12 Oct, 2015 05:16 PM

   

   Hi Bruno,

   If you're referring to the tab announcing our participation in the Acceptable Ads program, AdBlock shouldn't do that. If this page is appearing every time you open Chrome, AdBlock's settings somehow keep getting reset. Here are two common reasons why this might happen:

   • Do you use a disk or file cleaning program such as Ccleaner? If so, make sure it doesn't remove localStorage files or other browser-related files, because it might be deleting AdBlock's settings.
   • Your Chrome profile might have become corrupted. First, try reinstalling AdBlock. You will see the payment page once. If you see it more than once, try creating a new Chrome profile and let us know if that changes anything.

   Rhana
   AdBlock Community Manager

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