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AdBlock is not working on my puter

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Stewart Navarre

Aug 12, 2014 @ 10:02 PM

English only!

Please answer the following questions so that we can process your bug report, otherwise, we may have to ignore it.
Also, please put your name, or a screen name, and your email above so that we can contact you if needed.
If you don't want your report to be made public, check that box, too.

Can you provide detailed steps on how to reproduce the problem?

1. Click on any section of a website in which I am working and I get an ad for MacKeeper or a Background check vendor
   

What should happen when you do the above steps

What actually happened? see above

Do you have any other comments? If you can, can you please attach a screenshot of the bug?

I sent you an email earlier asking for my password. No response.

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filter list must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions -> Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====
adblock_custom
easylist

==== Custom Filters ====

==== Settings ====
debug_logging: false
youtube_channel_whitelist: false
show_google_search_text_ads: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: false
display_stats: true
show_block_counts_help_link: true

==== Other info: ====
AdBlock version number: 2.7.9
Total pings: 4
UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_9_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/36.0.1985.125 Safari/537.36

1. 1 Posted by witterla on Aug 13, 2014 @ 02:34 AM

   

   This comment was split into a new discussion: AdBlock doesn't work

   Hi, here is proof that I had adblock and it has been working.
   First, here's your receipt for supporting AdBlock:
   Order ID: ch_2dbtyB9FtJA72Z From: Laura Ann Witter ([email blocked]) Amount: $35.00

   BUT NOW for an unknown reason, it does not work. I checked my extentions and it is on, but doesn't work on yahoo, or on youtube. Please help

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2. Support Staff 2 Posted by Neelfyn on Aug 13, 2014 @ 12:59 PM

   

   Hi Stewart,

   Sounds like the ads you're getting are caused by malware on your computer. AdBlock can only block ads that were on webpages in the first place. Try running an antivirus/antimalware scan, remove any browser extensions that you don't remember installing, and perhaps visit an antimalware-related forum!

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3. Neelfyn closed this discussion on Aug 13, 2014 @ 12:59 PM.

4. witterla re-opened this discussion on Aug 13, 2014 @ 01:04 PM

5. 3 Posted by witterla on Aug 13, 2014 @ 01:04 PM

   

   Thanks I will try it

   Sent from my iPod

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6. 4 Posted by witterla on Aug 13, 2014 @ 02:32 PM

   

   Hi, I ran webroot and it came up with no problems. Now what?
   --------------------------------------------
   On Wed, 8/13/14, Neelfyn <[email blocked]> wrote:

    Subject: Re: AdBlock is not working on my puter [Problems #20629]
    To: [email blocked]
    Date: Wednesday, August 13, 2014, 9:00 AM
    
    
    
      
        
        
    #yiv9684880612 pre {
    width:92%;
    margin:10px 2%;
    padding:5px 2%;
    background:#efefef;
    border:1px solid #d6d6d6;}
    #yiv9684880612 blockquote {
    margin-left:0;
    padding-left:1em;
    border-left:5px solid #ccc;
    }
    
      
      
        
          
            
              // Please reply above this
    line

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7. Support Staff 5 Posted by Neelfyn on Aug 13, 2014 @ 02:43 PM

   

   witterla — I was replying to Stewart, who created this discussion. Please use your discussion here instead.

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8. Neelfyn closed this discussion on Aug 13, 2014 @ 02:43 PM.

9. Stewart Navarre re-opened this discussion on Aug 13, 2014 @ 03:36 PM

10. 6 Posted by Stewart Navarre on Aug 13, 2014 @ 03:36 PM

    

    ???

    Not helpful.

    S

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11. Support Staff 7 Posted by Neelfyn on Aug 13, 2014 @ 03:49 PM

    

    Hi Stewart,

    Sorry about the confusion, witterla replied to your discussion about a different issue.

    As I was saying in my first message, the ads you're seeing are likely to be caused by some sort of malware on your computer, so the best solution is to run an antimalware scan and remove browser extensions you don't remember installing (in the Safari menu > Preferences > Extensions).

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12. 8 Posted by Stewart Cns con... on Aug 13, 2014 @ 04:13 PM

    

    Thanks!

    I will try that.

    Stewart

    From: Neelfyn
    <[email blocked]>

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