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Adobe Flash Player don't work anymore

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poggi00

04 Sep, 2014 06:48 AM

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Can you provide detailed steps on how to reproduce the problem?

What should happen when you do the above steps

What actually happened?

Do you have any other comments? If you can, can you please attach a screenshot of the bug?

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filter list must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions -> Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====
adblock_custom
easylist

==== Custom Filters ====

==== Settings ====
debug_logging: false
youtube_channel_whitelist: false
show_google_search_text_ads: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: false
display_stats: true
show_block_counts_help_link: true

==== Other info: ====
AdBlock version number: 2.7.13
Total pings: 2
UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_9_4) AppleWebKit/537.78.2 (KHTML, like Gecko) Version/7.0.6 Safari/537.78.2

1. 1 Posted by poggi00 on 04 Sep, 2014 06:51 AM

   

   Adobe Flash Player don't work anymore on Safari!

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2. 2 Posted by Kieran on 04 Sep, 2014 07:10 AM

   

   Are there any errors that show up?

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3. 3 Posted by poggi00 on 04 Sep, 2014 07:19 AM

   

   No, there's no error apparently. BBC videos keep asking to instal the same version of the Adobe Flash Player again and again. South Park videos stopped. And on many others sites the situation is the same. My Safari was crippled by AdBlock. The same happened with Firefox but the uninstall process made it normal again.

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4. 4 Posted by Kieran on 04 Sep, 2014 07:30 AM

   

   Can you pause AdBlock at AdBlock button -> Pause AdBlock and let us know if
   that does anything?

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5. 5 Posted by poggi00 on 04 Sep, 2014 08:23 AM

   

   On Safari preferences -> extensions -> I can turn OFF all the extensions or uninstall AdBlock. There's no pause button. Anyway, nothing happens about the videos playback when I do so. The BBC site and others keep asking to install the latest version of Adobe Flash Player.

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6. 6 Posted by Kieran on 04 Sep, 2014 03:07 PM

   

   Are you sure you have the latest version of Flash?

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7. 7 Posted by poggi00 on 05 Sep, 2014 02:32 AM

   

   Yes. Version 14.0.0.176
   I'm installing it now again.

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8. Support Staff 8 Posted by Neelfyn on 14 Sep, 2014 07:26 PM

   

   Does disabling AdBlock or the extensions altogether resolve the problem?

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9. 9 Posted by poggi00 on 15 Sep, 2014 07:01 AM

   

   No, it doesn't. I've tried uninstalling AdBlock and resetting Safari but the problem persisted. South Park doesn't work anymore. Video playback on Facebook doesn't work anymore. Video playback on BBC doesn't work anymore. Video playback on CNN doesn't work anymore. Some video playback on Youtube doesn't work either (at the first moment, none of them was working. I think that the reset fixed part of the problem).

   • Screen_Shot_2014-09-15_at_3.50.15.png 130 KB
   • Screen_Shot_2014-09-15_at_3.54.03.png 142 KB
   • Screen_Shot_2014-09-15_at_3.57.46.png 71.7 KB
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10. Support Staff 10 Posted by Neelfyn on 15 Sep, 2014 05:53 PM

    

    If uninstalling AdBlock doesn't change anything, then the issue isn't caused by AdBlock. There unfortunately isn't much we can do to help in that case.

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11. 11 Posted by poggi00 on 19 Sep, 2014 02:33 AM

    

    No. You are wrong. I never ever installed an extension before AdBlock. Safari was ABSOLUTELY perfect before the try out with ADBlock. The only thing that I did different that could be related to the problem in my Safari is the installation of AdBlock.

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12. Support Staff 12 Posted by Neelfyn on 19 Sep, 2014 11:55 AM

    

    AdBlock doesn't have access to the filesystem and cannot make permanent changes to your computer, unlike Safari and Flash, so it would make sense that the issue is with one of them if AdBlock is not installed, and you're still experiencing it.

    One more thing I'd try would be to completely delete all of Safari's caches and preferences files. Warning: this will reset Safari to a factory state, you will lose all browsing data, history, bookmarks, etc… If you would prefer to keep this data, make a backup of these files before deleting them.

    Here are the folders/files that would need to be deleted, after quitting Safari (be careful not to delete anything else in the Library folder):
    

    ~/Library/Safari/
    ~/Library/Caches/Metadata/Safari/
    ~/Library/Caches/com.apple.Safari/
    ~/Library/Caches/com.apple.SafariServices/
    ~/Library/Caches/com.apple.WebKit.Plugin.64/
    ~/Library/Caches/com.apple.WebKit.PluginProcess/
    ~/Library/Cookies/Cookies.binarycookies
    ~/Library/Preferences/com.apple.Safari.plist
    ~/Library/Preferences/com.apple.Safari.Extensions.plist
    ~/Library/Preferences/com.apple.WebKit.PluginProcess.plist
    ~/Library/PubSub/Database/
    ~/Library/Saved Application State/com.apple.Safari.savedState/
    

    You can access the Library folder in the Finder by clicking Go in the menu bar, holding down the "alt" key on your keyboard, and clicking "Library".

    Please let us know if that changes anything. In any case, we'd advise contacting Apple's and/or Adobe's support about this instead.

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13. 13 Posted by ADBlock user on 15 Dec, 2014 01:32 AM

    

    Same problem here. Login as root on your Mac, perform a ps -ef | grep com.apple.WebKit.PLugin64, then issue a kill -9 on all the PIDs and then immediately click your retry. Success was immediate.

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14. 14 Posted by poggi00 on 15 Dec, 2014 03:14 AM

    

    Thank you very much for the contact.
    But I don't feel secure enough to perform such procedures.
    I don't have the expertise.
    Thanks

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15. 15 Posted by Sara Zgraggen on 16 Dec, 2014 05:44 PM

    

    This comment was split into a new discussion: Adobe Flash Player don't work anymore

    When i want to installation adoub flash then coms: pleas close com.apple.webkit.pluding.64 and i don't know wath this is

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16. Jérémy closed this discussion on 03 May, 2015 04:21 PM.

17. poggi00 re-opened this discussion on 08 Nov, 2018 03:33 PM

18. 16 Posted by poggi00 on 08 Nov, 2018 03:33 PM

    

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