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adblock does not appear in toolbar
Curtis McCosco
adblock icon does not appear in toolbar. also, when i click to
go to a new page a full page ad for something else appears that
tales one or two clicks to get rid of.
popup ads still appear on websites.
adblock appears in safari extensions and in the extensions updates
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Screen_Shot_2014-09-24_at_2.54.38_PM.png
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Support Staff 1 Posted by Neelfyn on Sep 27, 2014 @ 08:43 PM
Hi Curtis,
Does the icon reappear if you reinstall AdBlock?
Can you please also attach a screenshot with the ads you're seeing?
2 Posted by Curtis McCosco on Sep 29, 2014 @ 10:13 AM
the icon now appears, so that problem is solved.
please find attached 3 different pages that appear while i’m trying to navigate from a webpage i’m interested in. sometimes, such as with the ad page for MacKeeper i have to click twice to make it disappear. let me know if you need these screenshots full size because i reduced them by half. sure hope you can help me fix this without reinstalling Maverics.
Support Staff 3 Posted by Neelfyn on Sep 29, 2014 @ 01:43 PM
Hi Curtis,
The ads you're seeing are caused by malware on your computer. AdBlock can only block ads that were on webpages in the first place.
We recommend following the instructions on The Safe Mac's Adware Removal Guide, running an antivirus/antimalware scan, and removing any browser extensions you don't remember installing.
4 Posted by Curtis McCosco on Sep 29, 2014 @ 05:36 PM
ohmygosh! looks like Adware worked. between AdBlock and this, looks like i’m in good shape. i’ll send them some $ also. you both deserve it big time.
Support Staff 5 Posted by Neelfyn on Sep 30, 2014 @ 03:20 PM
Thanks for letting us know, and thank you for the support! We are glad to read that your issue is solved. Please don't hesitate to contact us again if you have any more questions or problems.
Neelfyn closed this discussion on Sep 30, 2014 @ 03:20 PM.