This is AdBlock's old support site. It is available for archival purposes only. To create a new discussion, or to visit the up-to-date knowledge base, please visit

Unable to access 'options'

I's Avatar


28 Aug, 2013 01:40 AM

Whenever I attempt to access my options for adblock, the page gets stuck loading. In addition, instead of the adblock icon displaying how many adds are being blocked, it just has the word 'New' written on it. Lastly, youtube video ads (and some others) are no longer being blocked.
This is all in chrome.

  1. 1 Posted by Jérémy on 28 Aug, 2013 12:05 PM

    Jérémy's Avatar


    Did you already try to reinstall AdBlock? You can find more information about this here.

    Kind Regards,
    Jérémy Keusters

  2. 2 Posted by Kieran on 28 Aug, 2013 03:03 PM

    Kieran's Avatar
    1. Bad options page: Try reinstalling AdBlock using the link in Jérémy's post.

    2. New label on button: The "New" label disappears once you open the menu then close it.

    3. YouTube ads: This is the current workaround that we have that turns of the built-in Chrome flash, and instead uses the flash download from the Adobe website:

    Note: This only works in Chrome. This will not work in Opera and other Chromium-based browsers

    1. Go to chrome://plugins
    2. Open "Details" using the link in the top-right
    3. Under "Adobe Flash Player", you should see 2 versions of flash showing.
    4. Find the version listed as "Type: PPAPI" (found just above the "Disable" link).
    5. Disable the PPAPI flash, and make sure that the other version of Flash is enabled.

    If this doesn't help, reply and reopen this discussion.

  3. Kieran closed this discussion on 28 Aug, 2013 03:03 PM.

Discussions are closed to public comments.
If you need help with AdBlock please start a new discussion.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac