This is AdBlock's old support site. It is available for archival purposes only. To create a new discussion, or to visit the up-to-date knowledge base, please visit help.getadblock.com

Some videos (including YouTube) play with only sound but no picture if AdBlock is running

Alan Fiske's Avatar

Alan Fiske

Oct 28, 2014 @ 07:30 PM

English only!

Please answer the following questions so that we can process your bug report, otherwise, we may have to ignore it.
Also, please put your name, or a screen name, and your email above so that we can contact you if needed.
If you don't want your report to be made public, check that box, too.

Can you provide detailed steps on how to reproduce the problem?

  1. Go to Thunderf00t page on YouTube
  2. Find video "Feminism versus FACTS (RE Damsel in distress)"
  3. Play video

What should happen when you do the above steps
Video should play with sound and video

What actually happened?
Sound only - picture is black rectangle

Do you have any other comments? If you can, can you please attach a screenshot of the bug?

This started happening after the recent update to Yosemite and Safari version 8.0. I've noticed it on other videos, not only YouTube videos. Issue goes away when I disable AdBlock. Most videos still run fine with AdBlock enabled. I updated to the most recent version of AdBlock but this didn't solve the problem.

See attachment.

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======  
  
==== Filter Lists ====  
adblock_custom  
easylist  
  
==== Settings ====  
debug_logging: false
youtube_channel_whitelist: false
show_google_search_text_ads: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: false
display_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
  
==== Other info: ====  
AdBlock version number: 2.12.1 Stable  
Total pings: 1  
UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_10) AppleWebKit/600.1.25 (KHTML, like Gecko) Version/8.0 Safari/600.1.25
  1. Support Staff 1 Posted by Neelfyn on Nov 19, 2014 @ 05:35 PM

    Neelfyn's Avatar

    Hi Alan,

    Apologies for the late reply! Can you please let us know if you are still experiencing this with the latest version of AdBlock, 2.13.2?

  2. 2 Posted by Alan Fiske on Nov 19, 2014 @ 06:06 PM

    Alan Fiske's Avatar

    The issue seems to be fixed with the latest update.

    Thanks,
    Alan

  3. Support Staff 3 Posted by Neelfyn on Nov 20, 2014 @ 04:15 PM

    Neelfyn's Avatar

    Thank you for the update! We are glad to read that your issue is solved.
    Please don't hesitate to contact us again if you have any more questions or problems.

  4. Neelfyn closed this discussion on Nov 20, 2014 @ 04:15 PM.

Discussions are closed to public comments.
If you need help with AdBlock please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac