tag:old-support.getadblock.com,2013-08-06:/discussions/problems/68398-an-ad-can-be-blocked-but-returns-when-the-site-is-open-next-timeAdBlock: Discussion 2016-02-22T17:02:59Ztag:old-support.getadblock.com,2013-08-06:Comment/352665142014-11-13T08:27:26Z2014-11-13T08:27:26ZAn ad can be blocked but returns when the site is open next time<div><p>Hi,<br>
Thanks for your reply. The quote of AdBlock's first massage didn't
get through. It should read:Then, I find on AdBlock<br>
<br>
Thanks, I'm looking for your solution.Greg</p>
<pre>
<code> On Thursday, November 13, 2014 2:56 PM, AdBlock <tender2+d5bbaadbe48ac4edd280bceb50dc0863f19c3fc64@tenderapp.com> wrote:</code>
</pre>
<p>| Hello Greg! Thanks for creating the discussion at AdBlock
called An ad can be blocked but returns when the site is open next
time. We do not currently offer live chat support, but our support
team is here to help seven days a week, and we make every effort to
reply as quickly as possible. While you are waiting, you might
review these resources for helpful information:<br>
- No ads are being blocked - Report an Ad to us! - How do I block
an Ad? We'll send an email to you at <a href=
"mailto:qtgy@yahoo.com">qtgy@yahoo.com</a> when we update your
support request. Make sure to reply using that same email address.
Alternatively, you can keep track of this conversation online. Even
though this is an automated email, you can reply to it if you
missed something off of your original discussion text. Do so at the
top of the email, not the bottom. The AdBlock Support Team |</p></div>Georgetag:old-support.getadblock.com,2013-08-06:Comment/352665142014-12-24T23:36:58Z2014-12-24T23:36:58ZAn ad can be blocked but returns when the site is open next time<div><p>Hi all,</p>
<p>Apologies for the super late reply! We're mostly volunteers or
part-timers here at AdBlock support, and it just so happened that
most of us were unavailable for the past few weeks.</p>
<p>In the meantime, our developers have squashed a bunch of bugs
and released a couple of updates. Please make sure that AdBlock is
up-to-date (the current version is 2.15), and that you've installed
all the latest updates for your browser.</p>
<p>If you are still experiencing this issue after updating
everything, please reply to this discussion and we'll get back to
you as quickly as possible!</p></div>Neelfyntag:old-support.getadblock.com,2013-08-06:Comment/352665142014-12-25T03:19:20Z2014-12-25T03:19:21ZAn ad can be blocked but returns when the site is open next time<div><p>Hi,</p>
<p>I use v. 2.15 and, as far as I know, up to date; couldn't find
though how to check for updates.</p>
<p>I encountered a similar issue in my other browser, Waterfox. I
installed v. 1.1.1 here but can't add it to the right click menu.
Here I'd like to block a different ad but also in Yahoo mail.</p>
<p>In Waterfox I've found and installed Adguard 1.0.3.6; noticed
that this a product of the same team, I don't know if the support
is the same or not. With Adguard, (at this different ad but also on
Yahoo.mail) I experience the same: can be blocked but returns when
the site is open next time.</p></div>Gregtag:old-support.getadblock.com,2013-08-06:Comment/352665142014-12-29T22:38:06Z2014-12-29T22:38:06ZAn ad can be blocked but returns when the site is open next time<div><p>Hi Greg,</p>
<p>Can you please attach a <a href=
"http://take-a-screenshot.org">screenshot</a> with the ad you are
trying to block?</p>
<p>Please however note that Adguard is not a product of the AdBlock
team.</p></div>Neelfyntag:old-support.getadblock.com,2013-08-06:Comment/352665142014-12-30T04:01:15Z2014-12-30T04:01:16ZAn ad can be blocked but returns when the site is open next time<div><p>Hi,</p>
<p>Please find enclosed the screenshots of both the ad and what
AdBlock shows when blocking it.</p>
<p>As mentioned, I can do this blocking, even though temporarily,
because Adblock in Torch (Chrome) offers to put it on the right
click menu. However, it doesn't in Waterfox (Firefox). How can I do
the same in that browser?</p>
<p>Thanks.</p></div>Gregtag:old-support.getadblock.com,2013-08-06:Comment/352665142015-01-01T22:58:41Z2015-01-01T22:58:41ZAn ad can be blocked but returns when the site is open next time<div><p>Hi Greg,</p>
<p>We've recently released a new 2.0 version for Firefox, which now
includes the right-click menu items. We recommend that you update
to that version as it also includes major performance
improvements.</p>
<p>As for the ad that you are trying to block, does it make any
difference if you uncheck the "id will be yui_…" checkbox
when blocking it (as seen on your second screenshot)?</p></div>Neelfyntag:old-support.getadblock.com,2013-08-06:Comment/352665142015-01-02T02:36:00Z2015-01-02T02:36:01ZAn ad can be blocked but returns when the site is open next time<div><p>Hi Neelfyn, Happy New Year,</p>
<p>No difference if I uncheck the box that you mentioned.</p>
<p>Adblock v. 2 for Firefox doesn't show the right click menu item
in my system, please find enclosed the screenshot.</p></div>Gregtag:old-support.getadblock.com,2013-08-06:Comment/352665142015-01-02T02:37:23Z2015-01-02T02:37:26ZAn ad can be blocked but returns when the site is open next time<div><p>Sorry, the file didn't make, hope it will now.</p></div>Gregtag:old-support.getadblock.com,2013-08-06:Comment/352665142015-01-05T19:31:29Z2015-01-05T19:31:29ZAn ad can be blocked but returns when the site is open next time<div><p>Happy new year to you too, Greg!</p>
<p>I'm very sorry for the confusion, we did have this feature in
our internal version, but I've checked with our developers, and it
is indeed not part of the released 2.0 version due to some issues
with it.</p>
<p>You should however be able to manually block ads on Firefox by
clicking the <strong>AdBlock button > Block an ad on this
page</strong>.</p>
<p>About the ad you were trying to block on Yahoo — "Max Ma"
seems to be an actual person who takes pictures on Flickr, and
there is a tooltip that says "Show or hide the Postcard Gallery" on
your screenshot. Are you certain that it is an ad, and not a
feature of the website that can be disabled or closed?</p></div>Neelfyntag:old-support.getadblock.com,2013-08-06:Comment/352665142015-01-06T03:38:33Z2015-01-06T03:38:35ZAn ad can be blocked but returns when the site is open next time<div><p>Hi Neelfyn,</p>
<p>If I click the AdBlock icon in Watrefox I get the window to
block, when, however, I click on the ad (in lower left corner), as
requested, nothing happens. This ad is similar to Max Ma's in Torch
but not the same. Please find enclosed the screenshot.</p>
<p>Both appear in Yahoo mail but I can't find any way to disable or
close them. This is sure an ad in two important aspects: it offers
something that I don't want; and it can be blocked by AdBlock, at
least in one of the two browsers and for the ongoing session
only.</p></div>Gregtag:old-support.getadblock.com,2013-08-06:Comment/352665142015-01-06T07:53:18Z2015-01-06T07:53:18ZAn ad can be blocked but returns when the site is open next time<div><p>Hi Greg,</p>
<p>Can you please go to <strong>AdBlock button > Options >
Customize</strong>, then click <strong>Edit</strong> next to
"Manually edit your filters", and add the following filter to the
large textbox:</p>
<pre>
<code>mail.yahoo.com##.attribution-bar.themes-opened</code>
</pre>
<p>Then click <strong>Save</strong> and reload the page. Does it
make any difference?</p></div>Neelfyntag:old-support.getadblock.com,2013-08-06:Comment/352665142015-01-07T15:32:13Z2015-01-07T15:32:13ZAn ad can be blocked but returns when the site is open next time<div><p>Thank you so much Neelfyn!<br>
This helped in both browsers.</p></div>Gregtag:old-support.getadblock.com,2013-08-06:Comment/352665142015-01-08T13:37:02Z2015-01-08T13:37:02ZAn ad can be blocked but returns when the site is open next time<div><p>Glad to read that your issue is solved! Please don't hesitate to
contact us again if you have any more questions or problems.</p></div>Neelfyntag:old-support.getadblock.com,2013-08-06:Comment/352665142016-02-20T05:39:47Z2016-02-20T05:39:50ZAn ad can be blocked but returns when the site is open next time<div><p>Hi,<br>
Could you help me please block an ad? I'm sure this is an ad that
can be halted since it is so in my other, Mozilla based browser.
Please find enclosed both screenshots. <br>
Let me also note that AdBlock does't appear in the right click menu
in this page, does though in other sites. The 'Report an ad' button
doesn't work from this either, it sticks with Check for malware
that could be injecting ads<br>
Thanks a lot,George</p></div>Georgetag:old-support.getadblock.com,2013-08-06:Comment/352665142016-02-22T17:02:58Z2016-02-22T17:02:58ZAn ad can be blocked but returns when the site is open next time<div><p>Hi George,</p>
<p>I'm sorry to ask, but would you mind creating a ticket for this
on our new support site, <a href="https://help.getadblock.com">help.getadblock.com</a>? We're not
using this one for active support anymore. Thanks!</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhana