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iMac(yousemite10.10.3) removes AdBlock & MLBtoolbar after being installed

Neil Diamond's Avatar

Neil Diamond

Apr 22, 2015 @ 10:28 PM

My iMac 10.10.3 removes AdBlock & MLB toolbar hours after being installed . I reinstall both safari extensions every day .

  1. Support Staff 1 Posted by Rhana on Jun 04, 2015 @ 11:26 PM

    Rhana's Avatar

    Hi Neil,

    Our apologies for the late reply! If this is still happening for you, let's try a clean, "from scratch" installation of AdBlock.

    Follow the instructions in this Knowledge Base article to uninstall and reinstall AdBlock. BUT, instead of uninstalling AdBlock using Safari's extensions manager as directed, download and run this script instead. (You'll be given a chance to save any work before Safari exits.)

    Please let us know if this makes any difference.

    Rhana
    AdBlock Community Manager

  2. 2 Posted by Nelson Dubroy on Jun 05, 2015 @ 02:47 AM

    Nelson Dubroy's Avatar

    Hi Rhana -Thanks for the reply, better late than never. The problem has
    been fixed for now . The apple repair shop in Windsor Ontario gave me this
    possible fix - Launch Keychain Access - look for Safari Extentions List -
    click on it & delete - Quit Keychain Access + Safari , then relaunch
    Safari. Nothing changed for few days then AdBlock + MLB toolbar were
    staying installed again. I will keep your instructions in gmail & write
    them into telephone book.Thanks again N.D.

  3. Support Staff 3 Posted by Rhana on Jun 05, 2015 @ 02:53 PM

    Rhana's Avatar

    Hi Nelson,

    Thanks so much for passing along the Apple technician's advice! I'll add this to our answers database right now. :)

    Rhana
    AdBlock Community Manager

  4. Rhana closed this discussion on Jun 05, 2015 @ 02:53 PM.

  5. Nelson Dubroy re-opened this discussion on Jun 06, 2015 @ 02:37 AM

  6. 4 Posted by Nelson Dubroy on Jun 06, 2015 @ 02:37 AM

    Nelson Dubroy's Avatar

    Hi Rhana - I didn't think you would add my Apple technicians Adblock
    problem fix to your data base.I wrote a note on the paper partially
    covering the final step & forgetting to include it !! ( Kick Me !) I did
    not use it but just reinstalled the Adblock extension again.Also I had to
    repeat the process maybe 2 or 3 times because the Safari Extensions List
    would reappear in keychain access.(in case that mattered) - -The final step
    read's - - Try installing the 1Password extension again :
    https://agilebits.com/store - I did not know what that meant at the time. (
    only 3 1/2 years on computer for me) Sorry for the screw up & have a good
    day.N.D.

    ---------- Forwarded message ----------
    From: Rhana <[email blocked]>
    Date: Fri, Jun 5, 2015 at 10:53 AM
    Subject: Re: iMac(yousemite10.10.3) removes AdBlock & MLBtoolbar after
    being installed [Problems #78472]

  7. Support Staff 5 Posted by Rhana on Jun 08, 2015 @ 02:39 PM

    Rhana's Avatar

    Hi Nelson,

    Thanks for the update! :)

    Rhana
    AdBlock Community Manager

  8. Rhana closed this discussion on Jun 08, 2015 @ 02:39 PM.

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