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Still popping up wanting money after payment

Michael's Avatar

Michael

May 10, 2015 @ 01:00 PM

Okay, Michael & Katie... I paid you for Ad Block so why does it keep popping up asking for more money?

Regards,
Michael

  1. Support Staff 1 Posted by Neelfyn on May 11, 2015 @ 04:57 PM

    Neelfyn's Avatar

    Hi Michael,

    AdBlock definitely shouldn't do that, even if you chose not to pay. If it keeps showing it every time you open Chrome, AdBlock's settings somehow keep getting reset. Here are two common reasons as to why this would happen:

    • Do you use a disk cleaning program, such as Ccleaner? If so, make sure that it doesn't remove localStorage files, or generally other browser-related files, as it might be deleting AdBlock's settings.
    • A corrupted Chrome profile can also cause this. First, try reinstalling AdBlock (you will see the payment page once after this), and if that still doesn't make any difference, try creating a new Chrome profile and let us know if that changes anything!

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