why still popups?
GENE FIALKOFF
English only!
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If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?
Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:
====== Do not touch below this line ======
==== Filter Lists ====
adblock_custom
last updated: Sat, 23 May 2015 17:45:18 GMT
easylist
last updated: Sat, 23 May 2015 14:45:14 GMT
antisocial
last updated: Mon, 25 May 2015 22:59:49 GMT
malware
last updated: Mon, 25 May 2015 23:00:04 GMT
annoyances
last updated: Mon, 25 May 2015 23:00:01 GMT
==== Settings ====
debug_logging: false
youtube_channel_whitelist: false
show_google_search_text_ads: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: false
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
clicktoflash_compatibility_mode: false
malware-notification: undefined
==== Other info: ====
AdBlock version number: 2.34 Stable
Total pings: 14
UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_7_5) AppleWebKit/534.57.7 (KHTML, like Gecko) Version/5.1.7 Safari/534.57.7
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Support Staff 1 Posted by Rhana on May 26, 2015 @ 01:56 PM
Hi Gene,
Can you please attach a screenshot with the ad clearly marked?
Rhana
2 Posted by genefialkoff on May 26, 2015 @ 02:36 PM
gene fialkoff
[email blocked]
8024966668
Support Staff 3 Posted by Rhana on May 26, 2015 @ 02:44 PM
Thanks! Can you please try following the instructions on The Safe Mac's Adware Removal Guide, running an antivirus/antimalware scan, and removing any browser extensions you don't remember installing?
Rhana
4 Posted by genefialkoff on May 26, 2015 @ 02:59 PM
how to stop an ad before video?
gene fialkoff
[email blocked]
8024966668
Support Staff 5 Posted by Rhana on May 26, 2015 @ 07:03 PM
Hi Gene,
First, can you tell me if the suggestions I gave you helped? Knowing that will give me a better idea where to go next.
Thanks!
Rhana
6 Posted by genefialkoff on May 26, 2015 @ 07:43 PM
downloaded - still popups
gene fialkoff
[email blocked]
8024966668
Support Staff 7 Posted by Rhana on May 26, 2015 @ 08:58 PM
Hm. When you say "downloaded," do you mean you installed the latest release of AdBlock? We released an update to AdBlock for Safari, version 2.34, which improves the removal of pre-roll ads on YouTube. AdBlock updates automatically, but you can also update it manually.
Can you please let us know if this fixes the issue for you?
Rhana
8 Posted by genefialkoff on May 26, 2015 @ 09:02 PM
i meant i downloaded adware medic
gene fialkoff
[email blocked]
8024966668
Support Staff 9 Posted by Rhana on May 26, 2015 @ 09:27 PM
OK. I think there may be two issues here. First you were seeing pop-up ads. Did the instructions in The Safe Mac's Adware Removal Guide, running an antivirus/antimalware scan, and removing any browser extensions you don't remember installing fix this problem?
The second question you had was about removing preroll ads on videos. It looks like you're using the most recent release of AdBlock, which does feature improved blocking of these kinds of ads in Safari. If you're still seeing them, let's make sure your filter lists are up-to-date.
Can you please:
Rhana
10 Posted by genefialkoff on May 26, 2015 @ 09:59 PM
gene fialkoff
[email blocked]
8024966668
Support Staff 11 Posted by Rhana on May 26, 2015 @ 10:17 PM
So you've done the malware troubleshooting steps and are still seeing those popups. You're also seeing preroll ads on videos with the latest release of AdBlock. Next steps:
Can you give me a link to a page where you're seeing a popup ad?
Also, a link to a video that's showing an ad?
Rhana
12 Posted by genefialkoff on May 27, 2015 @ 01:13 AM
what about a call and screen sharing?
gene fialkoff
[email blocked]
8024966668
13 Posted by genefialkoff on May 27, 2015 @ 01:14 AM
http://www.csnne.com/
the popup was on the screen shot i sent you
gene fialkoff
[email blocked]
8024966668
14 Posted by genefialkoff on May 27, 2015 @ 07:42 PM
hello rhana ?????
u there?
gene fialkoff
[email blocked]
8024966668
Support Staff 15 Posted by Rhana on May 27, 2015 @ 07:54 PM
Hi Gene,
This looks like a live chat, but it's really just email. :) We're a small team, so we don't have phone or chat support yet.
I've asked another member of our team for advice. We'll be back!
Rhana
16 Posted by genefialkoff on May 29, 2015 @ 02:23 PM
have not heard from anyone??????
gene fialkoff
[email blocked]
8024966668
Support Staff 17 Posted by Rhana on May 29, 2015 @ 04:03 PM
Hi Gene,
Thank you for your patience! I was conferring with a team member. In Safari, the only video ads we're able to block are those on the main YouTube site (youtube.com). If you want truly ad-free viewing anywhere else, you'll need to use Chrome, Firefox, or Opera on those sites.
The popups you're seeing aren't really ads, although they are just as annoying. If you click the "Don't show me this again" link in the popup (or whatever the actual words are; each site is a little different) and then close the popup, you shouldn't see it again unless your browser cookies get deleted.
Hope this helps. And apologies for the earlier confusion!
Rhana
Support Staff 18 Posted by Rhana on May 29, 2015 @ 04:15 PM
Hi again,
My apologies, I was wrong. Those popups are ads. Please report this to the EasyList maintainers. You can find the contact info in our knowledge base. Please let us know how it goes, and sorry about that!
Rhana
19 Posted by genefialkoff on May 29, 2015 @ 04:39 PM
gene fialkoff
[email blocked]
8024966668
Support Staff 20 Posted by Rhana on May 29, 2015 @ 07:54 PM
Hi Gene,
Again, my apologies for my earlier inaccurate answer. Those popups are ads and should be reported to the filter list maintainer. At this point, that's really the only thing you can do.
By the way, the text of your responses is being hidden when you reply by email. Can you please click the link at the bottom of this message next to "Having trouble reading this?" That will open this discussion in our support site, where you can reply directly if you need to. Thanks!
Rhana