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Adblock no longer working

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Natalie

Jun 08, 2015 @ 11:43 AM

Hi there
I love your app.... it was working great up until today and now I am covered in ads and Malware again.
What do I do??
I updated to AdBlock Pro but it didnt change anything.
Thanks
Natalie

1. Support Staff 1 Posted by Rhana on Jun 08, 2015 @ 12:52 PM

   

   Hi Natalie,

   Can you please:

   1. Click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here and paste the text from the box into this discussion.
      
   2. Attach a screenshot with the ad(s) clearly marked?

   Adblock Pro (along with Adblock Plus and all the other variants of "adblock") are separate, unrelated projects to AdBlock by getadblock. You can read more about why the names are so similar.

   Rhana
   AdBlock Community Manager

   • Edit

2. 2 Posted by Natalie Townsen... on Jun 09, 2015 @ 09:32 AM

   

   Thanks Rhana
   I hope I have done this correctly.
   There are so many ads popping up.... I just took a screen grab of a few.
   I am wondering if I may have a virus... I am on a Mac and using Chrome.
   Thanks

   ==== Filter Lists ====
   adblock_custom
     last updated: Mon, 01 Jun 2015 11:20:48 GMT
   easylist
     last updated: Mon, 01 Jun 2015 11:20:58 GMT

   ==== Settings ====
   debug_logging: false
   youtube_channel_whitelist: false
   show_google_search_text_ads: false
   whitelist_hulu_ads: false
   show_context_menu_items: true
   show_advanced_options: true
   display_stats: true
   display_menu_stats: true
   show_block_counts_help_link: true
   dropbox_sync: false
   show_survey: true
   malware-notification: undefined

   ==== Other info: ====
   AdBlock version number: 2.34 Stable
   Total pings: 29
   UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_10_3)
   AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.81 Safari/537.36

   ==== Extension and App Information ====
   Number 1
     name: Google Docs
     id: aohghmighlieiainnegkcijnfilokake
     version: 0.9
     enabled: true
     type: legacy_packaged_app

   Number 2
     name: Google Drive
     id: apdfllckaahabafndbhieahigkjlhalf
     version: 6.4
     enabled: true
     type: hosted_app

   Number 3
     name: YouTube
     id: blpcfgokakmgnkcojhhkbfbldkacnbeo
     version: 4.2.7
     enabled: true
     type: hosted_app

   Number 4
     name: Adblock Plus
     id: cfhdojbkjhnklbpkdaibdccddilifddb
     version: 1.8.12
     enabled: true
     type: extension

   Number 5
     name: Google Search
     id: coobgpohoikkiipiblmjeljniedjpjpf
     version: 0.0.0.30
     enabled: true
     type: hosted_app

   Number 6
     name: macfest
     id: dfpjjnhanibefofddjfjohpgjpncddaa
     version: 1.0
     enabled: true
     type: extension

   Number 7
     name: AdBlock
     id: gighmmpiobklfepjocnamgkkbiglidom
     version: 2.34
     enabled: true
     type: extension

   Number 8
     name: Pin It Button
     id: gpdjojdkbbmdfjfahjcgigfpmkopogic
     version: 1.37
     enabled: true
     type: extension

   Number 9
     name: Adblock Pro
     id: ocifcklkibdehekfnmflempfgjhbedch
     version: 3.1
     enabled: true
     type: extension

   Number 10
     name: Simple Adblock
     id: ockogkkjjhgjelcddamlnjcfnmiegjfg
     version: 4
     enabled: true
     type: hosted_app

   Number 11
     name: Gmail
     id: pjkljhegncpnkpknbcohdijeoejaedia
     version: 8.1
     enabled: true
     type: hosted_app

   [image: Inline images 1][image: Inline images 3][image: Inline images 2][image:
   Inline images 5][image: Inline images 4]

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   • Screen_Shot_2015-06-09_at_7.23.14_pm.png 90.5 KB
   • Screen_Shot_2015-06-09_at_7.25.01_pm.png 188 KB
   • Screen_Shot_2015-06-09_at_7.25.43_pm.png 185 KB
   • Screen_Shot_2015-06-09_at_7.24.22_pm.png 143 KB
   • Edit

3. Support Staff 3 Posted by Rhana on Jun 09, 2015 @ 12:07 PM

   

   Hi Natalie,

   The ads you're seeing are indeed caused by malware on your computer. AdBlock can only block ads that were on webpages in the first place.

   We recommend following the instructions on The Safe Mac's Adware Removal Guide, running an antivirus/antimalware scan, and removing any browser extensions you don't remember installing.

   You can also find further instructions in our Knowledge Base.

   Hope this helps!

   Rhana
   AdBlock Community Manager

   • Edit