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adblock letter from micheal -please stop sending it

• Edit

arthur bode

Oct 06, 2015 @ 05:40 PM

English only!

Please answer the following questions so that we can process your bug report, otherwise, we may have to ignore it.
Also, please put your name, or a screen name, and your email above so that we can contact you if needed.
If you don't want your report to be made public, check that box, too.

Can you provide detailed steps on how to reproduce the problem?

1. start up chrome
   

What should happen when you do the above steps

What actually happened?
I keep getting your stupid letter

Do you have any other comments? If you can, can you please attach a screenshot of the bug?
stop it

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====  
adblock_custom  
  last updated: Tue, 06 Oct 2015 17:36:33 GMT  
easylist  
  last updated: Tue, 06 Oct 2015 17:36:35 GMT  
malware  
  last updated: Tue, 06 Oct 2015 17:36:34 GMT  
  
==== Settings ====  
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: true
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
ble_ads: false
malware-notification: undefined
  
==== Other info: ====  
AdBlock version number: 2.41.2 Stable  
Total pings: 1  
UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_11_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.101 Safari/537.36

1. Support Staff 1 Posted by Rhana on Oct 07, 2015 @ 07:36 PM

   

   Hi Arthur,

   We're sorry you keeping seeing our announcement. AdBlock definitely shouldn't do that. If this page is appearing every time you open Chrome, AdBlock's settings somehow keep getting reset. Here are two common reasons why this might happen:

   • Do you use a disk or file cleaning program such as Ccleaner? If so, make sure it doesn't remove localStorage files or other browser-related files, because it might be deleting AdBlock's settings.
   • Your Chrome profile might have become corrupted. First, try reinstalling AdBlock. You will see the payment page once. If you see it more than once, try creating a new Chrome profile and let us know if that changes anything.

   Rhana
   AdBlock Community Manager

   • Edit

2. 2 Posted by Arthur Bode on Oct 08, 2015 @ 08:18 PM

   

   Thanks, the reinstall seems to have fixed it.

   • Edit

3. Support Staff 3 Posted by Rhana on Oct 09, 2015 @ 03:31 PM

   

   Hi Arthur,

   Glad we could help! Please don't hesitate to let us know if there's any way we can assist in the future, and again, our apologies for the frustration!

   Rhana
   AdBlock Community Manager

   • Edit

4. Rhana closed this discussion on Oct 09, 2015 @ 03:31 PM.