AdBlock does not allow ads / filters not working
Aleksandr
English only!
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Can you provide detailed steps on how to reproduce the problem?
- Go to AdBlock Options -> Customize -> Show ads
everywhere, except for this domain / show ads on a webpage or
domain
- Type in websites/domains, according to the format
- Restart the browser - all the lists are empty.
What should happen when you do the above steps
The filters do not reset.
What actually happened?
The filters reset.
Do you have any other comments? If you can, can you please attach a screenshot of the bug?
--- The questions below are optional but VERY helpful. ---
If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?
Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:
====== Do not touch below this line ======
==== Filter Lists ====
adblock_custom
last updated: Wed, 21 Oct 2015 19:11:54 GMT
easylist
last updated: Wed, 21 Oct 2015 19:11:56 GMT
malware
last updated: Wed, 21 Oct 2015 19:11:54 GMT
acceptable_ads
last updated: Wed, 21 Oct 2015 19:11:55 GMT
==== Custom Filters ====
@@*$document,domain=~youtube.com|~
==== Settings ====
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: false
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
malware-notification: undefined
==== Other info: ====
AdBlock version number: 2.42.1 Stable
Total pings: 1
UserAgent: Mozilla/5.0 (Windows NT 6.1 WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.71 Safari/537.36
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Support Staff 1 Posted by Rhana on Oct 22, 2015 @ 04:37 PM
Hi Aleksandr,
If AdBlock's settings are being reset, here are two common reasons this can happen:
You're using a cookie, disk, or file cleaning program such as Ccleaner. Make sure it doesn't remove
localStoragefiles or other browser-related files, because it might be deleting AdBlock's settings.Your Chrome profile might have become corrupted. First, try reinstalling AdBlock. Just close the payment page when it opens.
If that doesn't resolve the issue, create a new Chrome profile.
If neither of these suggestions helps, please feel free to reopen the discussion by replying to this email. Thanks!
Rhana
AdBlock Community Manager
Rhana closed this discussion on Oct 22, 2015 @ 04:37 PM.