This is AdBlock's old support site. It is available for archival purposes only. To create a new discussion, or to visit the up-to-date knowledge base, please visit help.getadblock.com

your announcement

Mark Rowan's Avatar

Mark Rowan

Nov 02, 2015 @ 05:07 PM

Can you provide detailed steps on how to reproduce the problem?

  1. open a new page within chrome

What should happen when you do the above steps
I'd only expect to see it once when I choose to block all ads.

What actually happened?

Your announcement opens up everytime!
chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/acceptabl...

Do you have any other comments? If you can, can you please attach a screenshot of the bug?

It's driving me nuts.
--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====  
adblock_custom  
  last updated: Mon, 02 Nov 2015 17:01:44 GMT  
easylist  
  last updated: Mon, 02 Nov 2015 17:01:47 GMT  
malware  
  last updated: Mon, 02 Nov 2015 17:01:44 GMT  
  
==== Custom Filters ====  

www.fancydress.com##IFRAME[src="//www.facebook.com/plugins/like.php?href=http%3A%2F%2Fwww.fancydress.com%2Fcostumes%2FAviator-%2F0~77593~386&layout=button_count&show_faces=false&width=100&action=like&font=arial&layout=box_count"]  
  
==== Settings ====  
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: true
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
show_google_search_text_ads: false
use_webrequest_blocking: true
do_picreplacement: false
malware-notification: undefined
  
==== Other info: ====  
AdBlock version number: 2.42.1 Stable  
Total pings: 92  
UserAgent: Mozilla/5.0 (Windows NT 6.1 WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.80 Safari/537.36
  1. Support Staff 1 Posted by Rhana on Nov 02, 2015 @ 08:43 PM

    Rhana's Avatar

    Hi Mark,

    If you're seeing that page every time you open Chrome, or if you've disabled the Acceptable Ads filter list and it keeps getting enabled again, it means that AdBlock's settings are somehow being reset. Here are two common reasons this can happen:

    • You're using a cookie, disk, or file cleaning program such as Ccleaner. Make sure it doesn't remove localStorage files or other browser-related files, because it might be deleting AdBlock's settings.

    • Your Chrome profile might have become corrupted. First, try reinstalling AdBlock. Just close the payment page when it opens.
      If that doesn't resolve the issue, create a new Chrome profile.

    If neither of these suggestions helps, please feel free to reopen the discussion by replying to this email. Thanks!

    Rhana
    AdBlock Community Manager

  2. Rhana closed this discussion on Nov 02, 2015 @ 08:43 PM.

Discussions are closed to public comments.
If you need help with AdBlock please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac