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Len Fontana's Avatar

Len Fontana

04 Nov, 2015 12:26 PM

English only!

Please answer the following questions so that we can process your bug report, otherwise, we may have to ignore it.
Also, please put your name, or a screen name, and your email above so that we can contact you if needed.
If you don't want your report to be made public, check that box, too.

Can you provide detailed steps on how to reproduce the problem?

  1. click on an image from (on Facebook)
  2. AdBlock prevents that image from opening.
  3. no other Facebook group is blocked by AdBlock

What should happen when you do the above steps

What actually happened?

Do you have any other comments? If you can, can you please attach a screenshot of the bug?

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====  
  last updated: Sun, 01 Nov 2015 04:14:10 GMT  
  last updated: Sat, 31 Oct 2015 20:14:16 GMT  
  last updated: Wed, 04 Nov 2015 01:34:24 GMT  
==== Settings ====  
debug_logging: false
youtube_channel_whitelist: true
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: true
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
clicktoflash_compatibility_mode: true
malware-notification: undefined
==== Other info: ====  
AdBlock version number: 2.42 Stable  
Last known error: Date added:Wed Jul 08 2015 23:00:57 GMT-0400 (EDT) Error: functions.js:136:21  
Total pings: 38  
UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_10_5) AppleWebKit/600.8.9 (KHTML, like Gecko) Version/8.0.8 Safari/600.8.9
  1. Support Staff 1 Posted by Rhana on 06 Nov, 2015 12:17 PM

    Rhana's Avatar

    Hi Len,

    Can you please provide a link or attach a screenshot that shows what you're seeing? Please be sure to capture the entire browser window.

    AdBlock Community Manager

  2. 2 Posted by lmf1957 on 06 Nov, 2015 08:52 PM

    lmf1957's Avatar
  3. Support Staff 3 Posted by Rhana on 10 Nov, 2015 01:00 AM

    Rhana's Avatar

    Hi Len,

    Thanks! If you're on a site that's refusing to show content if AdBlock is installed, please follow the instructions in this Knowledge Base article about websites detecting AdBlock and let us know how it goes!

    A quick alternative is just to disable AdBlock on that site. Click the AdBlock button and select Don't run on pages on this domain, and then click Exclude.

    AdBlock Community Manager

  4. 4 Posted by lmf1957 on 28 Dec, 2015 10:47 PM

    lmf1957's Avatar

    How do I white list something? <See attachment>

  5. Support Staff 5 Posted by Rhana on 30 Dec, 2015 11:27 PM

    Rhana's Avatar

    Hi Len,

    The easiest way is to go to a page or site where you want to prevent AdBlock from running, click the AdBlock button, and select Don't run on this page or Don't run on pages on this domain.

    Please let us know if that doesn't do what you need!

    AdBlock Community Manager

  6. 6 Posted by lmf1957 on 31 Dec, 2015 12:25 AM

    lmf1957's Avatar

    Where do I find the “ AdBlock button“ button?

  7. Support Staff 7 Posted by Rhana on 31 Dec, 2015 06:21 PM

    Rhana's Avatar

    Hi Len,

    It's the gray button on Safari's extensions bar that has a white hand inside it.

    AdBlock Community Manager

  8. 8 Posted by lmf1957 on 31 Dec, 2015 06:32 PM

    lmf1957's Avatar

    thank you Rhana. I did find it, but it's not at all like you described. < see attached>

  9. Support Staff 9 Posted by Rhana on 31 Dec, 2015 06:56 PM

    Rhana's Avatar

    Hi Len,

    Ah, I see! The screenshot you originally attached to this discussion showed you were using AdBlock, whose button looks like a white hand inside a gray stop sign. The screenshot you just attached shows you are now using Adblock Plus (ABP).

    ABP is an entirely unrelated product developed by a different company. You can reach them at :)

    AdBlock Community Manager

  10. Rhana closed this discussion on 31 Dec, 2015 06:56 PM.

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