tag:old-support.getadblock.com,2013-08-06:/discussions/problems/91867-ad-comes-on-screen-freezing-everything-and-warning-me-that-malware-is-threatening-me-also-try-to-sell-me-protectionAdBlock: Discussion 2016-03-06T00:48:41Ztag:old-support.getadblock.com,2013-08-06:Comment/384054102015-11-10T00:17:44Z2015-11-10T00:17:44Zad comes on screen freezing everything and warning me that malware is threatening me, also try to sell me protection.<div><p>Hi Kate,</p>
<p>As you're probably aware, this is malware on your computer.
AdBlock is not an anti-malware program. We can offer general advice
only, but it should help.</p>
<p>First, download <a href="http://malwarebytes.com">Malwarebytes
Anti-Malware Free for Windows</a> and use it to scan your computer
for viruses. Note, we're not affiliated with them in any way. Their
software just seems to find malware that others miss.</p>
<p>If it finds anything, remove it. It should definitely find
something.</p>
<p>This article from Google Chrome Help on how to <a href="https://support.google.com/chrome/answer/2765944?hl=en">stop
unwanted pop-ups or homepage changes</a> may also be helpful.</p>
<p>Please see the following Knowledge Base articles for general
information about AdBlock and malware:</p>
<ul>
<li><a href="http://support.getadblock.com/kb/other-problems/i-have-malware-on-my-computer">
I have malware on my computer!</a></li>
<li><a href="http://support.getadblock.com/kb/im-seeing-an-ad/im-seeing-similar-ads-on-every-website">
I'm seeing similar ads on every website!</a></li>
</ul>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/384054102015-11-10T20:51:06Z2015-11-10T20:51:06Zad comes on screen freezing everything and warning me that malware is threatening me, also try to sell me protection.<div><p>Hi Rhana,</p>
<p>Firstly, thanks for the malware tip. I've installed it and it's
(yay)<br>
stopped. I could not send a snap of it because it freezes
everything and I<br>
always need to shut down completely when it comes up. I'm still
getting<br>
pop ups but they don't freeze me out like the other did. It just
sees to<br>
send a more threatening message every time. i'm so grateful for the
link<br>
you sent. It is a trial though and i will be buying it in the
near<br>
future. You saved the day!</p>
<p>Kate<br>
<a href="mailto:kathleen.chesser@gmail.com">kathleen.chesser@gmail.com</a></p></div>Kathleen Chessertag:old-support.getadblock.com,2013-08-06:Comment/384054102015-11-10T22:19:56Z2015-11-10T22:19:56Zad comes on screen freezing everything and warning me that malware is threatening me, also try to sell me protection.<div><p>Hi Kate,</p>
<p>I'm so glad I could help! But if you're continuing to get those
pop-ups, that means you're still being infected by malware. You
have our Malware Protection list enabled, which helps. I also
suggest installing the Web of Trust (WOT) extension. It has visual
indicators that can steer you away from known malware hosts and
other bad sites. Again, we're not affiliated with WOT. I've used it
myself for years and would never browse the web without it.</p>
<p>If you are still getting pop-ups even with Malwarebytes
Anti-Malware, can you <a href="http://take-a-screenshot.org">attach
a screenshot</a>? I'd like to see if we can figure out which kind
of malware you're continuing to be infected by. Please be sure to
capture the entire browser window.</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/384054102016-03-06T00:29:51Z2016-03-06T00:29:51Zad comes on screen freezing everything and warning me that malware is threatening me, also try to sell me protection.<div><p>A little long in the tooth about it but thank you. Your team
took the time<br>
to help, did more than ever expected.</p>
<p><br>
Kate</p>
<p>This email has been sent from a virus-free computer protected by
Avast.<br>
<a href="http://www.avast.com">www.avast.com</a><br>
<a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail">
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail</a><br>
<#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2></p></div>Kathleen Chessertag:old-support.getadblock.com,2013-08-06:Comment/384054102016-03-06T00:48:40Z2016-03-06T00:48:40Zad comes on screen freezing everything and warning me that malware is threatening me, also try to sell me protection.<div><p>Hi Kate,</p>
<p>You're so welcome! We get thank-you notes pretty rarely, as you
might imagine. But that you made a special effort to do it... Kate,
you just made my whole week. So thank YOU!</p>
<p>:) Rhana AdBlock Community Manager</p></div>Rhana