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ad comes on screen freezing everything and warning me that malware is threatening me, also try to sell me protection.

Kate Chesser's Avatar

Kate Chesser

07 Nov, 2015 04:51 PM

English only!

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Can you provide detailed steps on how to reproduce the problem?

What should happen when you do the above steps

What actually happened?

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--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====  
  last updated: Sat, 07 Nov 2015 16:45:26 GMT  
  last updated: Sat, 07 Nov 2015 16:45:41 GMT  
  last updated: Sat, 07 Nov 2015 16:45:35 GMT  
  last updated: Sat, 07 Nov 2015 16:45:32 GMT  
  last updated: Sat, 07 Nov 2015 16:45:37 GMT  
  last updated: Sat, 07 Nov 2015 16:45:33 GMT  
  last updated: Sat, 07 Nov 2015 16:45:32 GMT  
==== Custom Filters ====[id="hp_container"][src="//"][src="//"][class="page-content-wrapper mm-page"][class="wrapper"][class="container"][id="main"][id="subscriptionForm"][class="container"][src="//"][class="container"][class="blocking"][class="container"][id="adk2_img"][id="adk2_img"][class="container main-container"][class="container main-container"][class="container"][class="hide-all"][class="mm-sc-offer-ppv-categorites-title"][class="mm-sc-offer-ppv-categorites-title"][class="mm-sc-offer-ppv-categorites-title"][class="mm-sc-offer-ppv-categorites-title"][class="mm-sc-offer-ppv-categorites-title"][class="first-screen util-clearfix"][class="header"][class="header"][class="hero"][class="mm-sc-offer-ppv-banner"][id="bdiv"][class="ticker ticker1 hidden-xs hidden-sm"][class="ticker ticker1 hidden-xs hidden-sm"][class="ticker ticker1 hidden-xs hidden-sm"][class="mm-sc-offer-ppv-top-categorites"][class="header-wrap"]  
==== Settings ====  
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: false
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
ble_ads: false
malware-notification: true
==== Other info: ====  
AdBlock version number: 2.42.1 Stable  
Total pings: 82  
UserAgent: Mozilla/5.0 (Windows NT 6.1 WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.80 Safari/537.36
  1. Support Staff 1 Posted by Rhana on 10 Nov, 2015 12:17 AM

    Rhana's Avatar

    Hi Kate,

    As you're probably aware, this is malware on your computer. AdBlock is not an anti-malware program. We can offer general advice only, but it should help.

    First, download Malwarebytes Anti-Malware Free for Windows and use it to scan your computer for viruses. Note, we're not affiliated with them in any way. Their software just seems to find malware that others miss.

    If it finds anything, remove it. It should definitely find something.

    This article from Google Chrome Help on how to stop unwanted pop-ups or homepage changes may also be helpful.

    Please see the following Knowledge Base articles for general information about AdBlock and malware:

    AdBlock Community Manager

  2. 2 Posted by Kathleen Chesse... on 10 Nov, 2015 08:51 PM

    Kathleen Chesser's Avatar

    Hi Rhana,

    Firstly, thanks for the malware tip. I've installed it and it's (yay)
    stopped. I could not send a snap of it because it freezes everything and I
    always need to shut down completely when it comes up. I'm still getting
    pop ups but they don't freeze me out like the other did. It just sees to
    send a more threatening message every time. i'm so grateful for the link
    you sent. It is a trial though and i will be buying it in the near
    future. You saved the day!

    [email blocked]

  3. Support Staff 3 Posted by Rhana on 10 Nov, 2015 10:19 PM

    Rhana's Avatar

    Hi Kate,

    I'm so glad I could help! But if you're continuing to get those pop-ups, that means you're still being infected by malware. You have our Malware Protection list enabled, which helps. I also suggest installing the Web of Trust (WOT) extension. It has visual indicators that can steer you away from known malware hosts and other bad sites. Again, we're not affiliated with WOT. I've used it myself for years and would never browse the web without it.

    If you are still getting pop-ups even with Malwarebytes Anti-Malware, can you attach a screenshot? I'd like to see if we can figure out which kind of malware you're continuing to be infected by. Please be sure to capture the entire browser window.

    AdBlock Community Manager

  4. 4 Posted by Kathleen Chesse... on 06 Mar, 2016 12:29 AM

    Kathleen Chesser's Avatar

    A little long in the tooth about it but thank you. Your team took the time
    to help, did more than ever expected.


    This email has been sent from a virus-free computer protected by Avast.

  5. Support Staff 5 Posted by Rhana on 06 Mar, 2016 12:48 AM

    Rhana's Avatar

    Hi Kate,

    You're so welcome! We get thank-you notes pretty rarely, as you might imagine. But that you made a special effort to do it... Kate, you just made my whole week. So thank YOU!

    :) Rhana AdBlock Community Manager

  6. Rhana closed this discussion on 06 Mar, 2016 12:48 AM.

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