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Adblock causes marketwatch.com to freeze

Kent Barker's Avatar

Kent Barker

Nov 09, 2015 @ 06:36 PM

When I remove adblock, marketwatch.com works normally. Adding it again causes the same freeze. This is google chrome, latest edition.

  1. Support Staff 1 Posted by Rhana on Nov 09, 2015 @ 09:20 PM

    Rhana's Avatar

    Hi Kent,

    Can you please:

    1. Click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.
    2. Click the FILTER LISTS tab and then click update now. Does that change anything?
    3. If the problem persists, uncheck all the lists on the filter lists page and reload the page where you’re seeing the problem. Does that change anything?
    4. If unchecking all the filter lists fixes the problem, re-enable the lists one by one, reloading the page where you’re seeing the problem after each. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    5. If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    Rhana
    AdBlock Community Manager

  2. 2 Posted by kent on Nov 09, 2015 @ 10:27 PM

    kent's Avatar

    ==== Filter Lists ====  adblock_custom    last updated: Mon, 09 Nov 2015 18:31:13 GMT  easylist    last updated: Mon, 09 Nov 2015 18:31:24 GMT  malware    last updated: Mon, 09 Nov 2015 18:31:13 GMT  acceptable_ads    last updated: Mon, 09 Nov 2015 18:31:16 GMT    ==== Settings ====  debug_logging: falseyoutube_channel_whitelist: falsewhitelist_hulu_ads: falseshow_context_menu_items: trueshow_advanced_options: falsedisplay_stats: truedisplay_menu_stats: trueshow_block_counts_help_link: truedropbox_sync: falseshow_survey: truemalware-notification: undefined  ==== Other info: ====  AdBlock version number: 2.42.1 Stable  Total pings: 2  UserAgent: Mozilla/5.0 (X11 Linux i686) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.80 Safari/537.36    ==== Extension and App Information ====  Number 1    name: Google Drive    id: apdfllckaahabafndbhieahigkjlhalf    version: 14.1    enabled: true    type: hosted_app    Number 2    name: YouTube    id: blpcfgokakmgnkcojhhkbfbldkacnbeo    version: 4.2.8    enabled: true    type: hosted_app    Number 3    name: Google Search    id: coobgpohoikkiipiblmjeljniedjpjpf    version: 0.0.0.60    enabled: true    type: hosted_app    Number 4    name: AdBlock    id: gighmmpiobklfepjocnamgkkbiglidom    version: 2.42.1    enabled: true    type: extension    Number 5    name: The Weather Channel for Chrome    id: iflpcokdamgefbghpdipcibmhlkdopop    version: 1.0.0.4    enabled: true    type: hosted_app    Number 6    name: Google Voice (by Google)    id: kcnhkahnjcbndmmehfkdnkjomaanaooo    version: 2.4.4    enabled: true    type: extension    Number 7    name: Gmail    id: pjkljhegncpnkpknbcohdijeoejaedia    version: 8.1    enabled: true    type: hosted_app  

          From: Rhana <[email blocked]>
     To: [email blocked]
     Sent: Monday, November 9, 2015 3:20 PM
     Subject: Re: Adblock causes marketwatch.com to freeze [Problems #91923]
       
     #yiv2619340743 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv2619340743 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  3. Support Staff 3 Posted by Rhana on Nov 10, 2015 @ 12:59 AM

    Rhana's Avatar

    Hi Kent,

    Great, thanks for that information! Now, can you please:

    1. Click the AdBlock button and select Options, and then on the FILTER LISTS tab click update now. Does that change anything?
    2. If the problem persists, uncheck all the lists on the filter lists page and reload the page where you’re seeing the problem. Does that change anything?
    3. If unchecking all the filter lists fixes the problem, re-enable the lists one by one, reloading the page where you’re seeing the problem after each. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    4. If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    Rhana
    AdBlock Community Manager

  4. 4 Posted by kent on Nov 10, 2015 @ 02:07 PM

    kent's Avatar

    How many of these lists are required for it to actually work? From: Rhana <[email blocked]>
     To: [email blocked]
     Sent: Monday, November 9, 2015 6:59 PM
     Subject: Re: Adblock causes marketwatch.com to freeze [Problems #91923]
       
     #yiv5004512019 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv5004512019 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  5. 5 Posted by kent on Nov 10, 2015 @ 02:17 PM

    kent's Avatar

    Checking EasyList causes the problem.  However, without it, Adblock does not seem to really do anything.
          From: Rhana <[email blocked]>
     To: [email blocked]
     Sent: Monday, November 9, 2015 6:59 PM
     Subject: Re: Adblock causes marketwatch.com to freeze [Problems #91923]
       
     #yiv6669671744 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv6669671744 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  6. Support Staff 6 Posted by Rhana on Nov 10, 2015 @ 04:11 PM

    Rhana's Avatar

    Hi Kent,

    The two filter lists you absolutely need are AdBlock (Custom) and EasyList. However, never fear! You don't need to keep EasyList disabled. This was reported to the EasyList maintainers a couple of days ago. Someone posted a workaround. Would you mind trying it and letting us know whether it helps?

    1. Re-enable EasyList.
    2. Add the following rules to AdBlock's custom filters:
      @@||partner.googleadservices.com^$domain=marketwatch.com @@||contextual.media.net^$domain=marketwatch.com

    Rhana
    AdBlock Community Manager

  7. 7 Posted by kent on Nov 10, 2015 @ 04:41 PM

    kent's Avatar

    Failed to fetch this filter, both instances
          From: Rhana <[email blocked]>
     To: [email blocked]
     Sent: Tuesday, November 10, 2015 10:11 AM
     Subject: Re: Adblock causes marketwatch.com to freeze [Problems #91923]
       
     #yiv2102773913 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv2102773913 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  8. Support Staff 8 Posted by Rhana on Nov 10, 2015 @ 04:58 PM

    Rhana's Avatar

    Hi Kent,

    OK. Let's get some updated debugging information. Can you please:

    1. Click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here and paste the text from the box into this discussion.
    2. Attach a screenshot that shows the error you're getting. Please be sure to capture the entire browser window.

    Rhana
    AdBlock Community Manager

  9. 9 Posted by kent on Nov 10, 2015 @ 05:30 PM

    kent's Avatar

    ==== Filter Lists ====  adblock_custom    last updated: Tue, 10 Nov 2015 16:35:10 GMT    ==== Settings ====  debug_logging: falseyoutube_channel_whitelist: falsewhitelist_hulu_ads: falseshow_context_menu_items: trueshow_advanced_options: falsedisplay_stats: truedisplay_menu_stats: trueshow_block_counts_help_link: truedropbox_sync: falseshow_survey: truemalware-notification: false  ==== Other info: ====  AdBlock version number: 2.42.1 Stable  Total pings: 2  UserAgent: Mozilla/5.0 (X11 Linux i686) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.80 Safari/537.36    ==== Extension and App Information ====  Number 1    name: Google Drive    id: apdfllckaahabafndbhieahigkjlhalf    version: 14.1    enabled: true    type: hosted_app    Number 2    name: YouTube    id: blpcfgokakmgnkcojhhkbfbldkacnbeo    version: 4.2.8    enabled: true    type: hosted_app    Number 3    name: Google Search    id: coobgpohoikkiipiblmjeljniedjpjpf    version: 0.0.0.60    enabled: true    type: hosted_app    Number 4    name: AdBlock    id: gighmmpiobklfepjocnamgkkbiglidom    version: 2.42.1    enabled: true    type: extension    Number 5    name: The Weather Channel for Chrome    id: iflpcokdamgefbghpdipcibmhlkdopop    version: 1.0.0.4    enabled: true    type: hosted_app    Number 6    name: Google Voice (by Google)    id: kcnhkahnjcbndmmehfkdnkjomaanaooo    version: 2.4.4    enabled: true    type: extension    Number 7    name: Gmail    id: pjkljhegncpnkpknbcohdijeoejaedia    version: 8.1    enabled: true    type: hosted_app  

          From: Rhana <[email blocked]>
     To: [email blocked]
     Sent: Tuesday, November 10, 2015 10:58 AM
     Subject: Re: Adblock causes marketwatch.com to freeze [Problems #91923]
       
     #yiv8987411489 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8987411489 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  10. 10 Posted by kent on Nov 10, 2015 @ 05:36 PM

    kent's Avatar

    It does the same whether it is on this computer which is linux or my laptop which is windows 10.  Maybe you could just fix it and let me know.
          From: Rhana <[email blocked]>
     To: [email blocked]
     Sent: Tuesday, November 10, 2015 10:58 AM
     Subject: Re: Adblock causes marketwatch.com to freeze [Problems #91923]
       
     #yiv3604838895 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv3604838895 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  11. Support Staff 11 Posted by Rhana on Nov 11, 2015 @ 04:49 PM

    Rhana's Avatar

    Hi Kent,

    OK, go ahead and remove those two custom filters. This is really a filter list issue, not specifically AdBlock. I reported it to the folks who maintain EasyList. Hopefully, someone will look into this soon. We don't have any control over that, however.

    I'll post back here when (if) I hear from them. In the meantime, can you try using a different browser such as Firefox or Opera, with AdBlock running, and see if that makes a difference?

    Rhana
    AdBlock Community Manager

  12. 12 Posted by kent on Nov 11, 2015 @ 05:29 PM

    kent's Avatar

    Apparently I am the only one using Adblock, ha ha.  The screen grab from firefox is below.  Do you ever try it yourself?
          From: Rhana <[email blocked]>
     To: [email blocked]
     Sent: Wednesday, November 11, 2015 10:49 AM
     Subject: Re: Adblock causes marketwatch.com to freeze [Problems #91923]
       
     #yiv0894819483 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv0894819483 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  13. Support Staff 13 Posted by Rhana on Nov 12, 2015 @ 05:40 PM

    Rhana's Avatar

    Hi Kent,

    Sure, we try to replicate the issues that are reported. Often we're unable to, unless the problem is with AdBlock itself. Even then we may not see exactly what the user does, because of all the variables involved.

    Do you still get that error you saw in Firefox when you pause AdBlock? Also, I can't quite tell from your reply, is the site working in Firefox?

    Rhana
    AdBlock Community Manager

  14. 14 Posted by kent on Nov 12, 2015 @ 05:46 PM

    kent's Avatar

    All browsers on all OSes work fine without Adblock
          From: Rhana <[email blocked]>
     To: [email blocked]
     Sent: Thursday, November 12, 2015 11:40 AM
     Subject: Re: Adblock causes marketwatch.com to freeze [Problems #91923]
       
     #yiv0616274286 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv0616274286 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  15. Support Staff 15 Posted by Rhana on Nov 16, 2015 @ 04:45 PM

    Rhana's Avatar

    Hi Kent,

    The EasyList maintainers fixed this issue over the weekend. Please click the AdBlock button and select Options, and then on the FILTER LISTS tab click update now. Does that change anything?

    Rhana
    AdBlock Community Manager

  16. 16 Posted by kent on Nov 16, 2015 @ 05:59 PM

    kent's Avatar

    It does work now.  Thank you!
          From: Rhana <[email blocked]>
     To: [email blocked]
     Sent: Monday, November 16, 2015 10:45 AM
     Subject: Re: Adblock causes marketwatch.com to freeze [Problems #91923]
       
     #yiv5851348398 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv5851348398 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  17. Support Staff 17 Posted by Rhana on Nov 17, 2015 @ 05:06 PM

    Rhana's Avatar

    Hi Kent,

    Glad we could help! Please don't hesitate to let us know if there's any way we can assist in the future.

    Rhana
    AdBlock Community Manager

  18. Rhana closed this discussion on Nov 17, 2015 @ 05:06 PM.

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