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The AdBlock Custom Filter and Malware Protection Filter do NOT update in Windows XP

• Edit

Chris N

14 Nov, 2015 10:14 AM

English only!

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Can you provide detailed steps on how to reproduce the problem?

1. in WinXP, clicked on UPDATE NOW and it returns FAILED TO FETCH THIS FILTER! only for AdBlock Custom Filter and Malware Protection Filter (all others are updating)
   
2. uninstalled and re-installed, with the same result.
   

What should happen when you do the above steps

What actually happened?

Do you have any other comments? If you can, can you please attach a screenshot of the bug?

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

https://adblockcdn.com/filters/domains.json Failed to load resource: net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
https://adblockcdn.com/filters/adblock_custom.txt Failed to load resource: net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
7https://adblockcdn.com/filters/domains.json Failed to load resource: net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
https://adblockcdn.com/filters/adblock_custom.txt Failed to load resource: net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
https://adblockcdn.com/filters/domains.json Failed to load resource: net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
https://adblockcdn.com/filters/adblock_custom.txt Failed to load resource: net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
2https://adblockcdn.com/filters/domains.json Failed to load resource: net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
https://adblockcdn.com/filters/adblock_custom.txt Failed to load resource: net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
3https://adblockcdn.com/filters/domains.json Failed to load resource: net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH
https://adblockcdn.com/filters/adblock_custom.txt Failed to load resource: net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH

====== Do not touch below this line ======

==== Filter Lists ====  
adblock_custom  
  last updated: Invalid Date  
easylist  
  last updated: Sat, 14 Nov 2015 09:55:39 GMT  
malware  
  last updated: Invalid Date  
acceptable_ads  
  last updated: Sat, 14 Nov 2015 09:55:36 GMT  
easylist_plus_romanian  
  last updated: Sat, 14 Nov 2015 09:56:46 GMT  
easyprivacy  
  last updated: Sat, 14 Nov 2015 09:57:06 GMT  
warning_removal  
  last updated: Sat, 14 Nov 2015 09:57:00 GMT  
  
==== Settings ====  
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: true
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
malware-notification: false
  
==== Other info: ====  
AdBlock version number: 2.42.1 Stable  
Total pings: 1  
UserAgent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36

1. Support Staff 1 Posted by Rhana on 15 Nov, 2015 01:03 AM

   

   Hi Chris,

   We're aware of an issue with fetching the AdBlock Custom filter list when running Windows XP. While we fix it, we've come up with a workaround. Can you please try this and let us know if it helps?

   1. Unsubscribe from the AdBlock Custom filter list.
      
   2. Subscribe to the following custom filter list by typing the address under Custom Filter Lists:
      https://data.getadblock.com/filters/adblock_custom.txt

   The issue with the Malware Protection list is the same; however, the same workaround won't fix it. We'll post back here when we have a solution!

   Rhana
   AdBlock Community Manager

   • Edit

2. Support Staff 2 Posted by Rhana on 25 Nov, 2015 12:02 AM

   

   Hi Chris,

   Today we released an update to AdBlock, version 2.44, that fixes the filter list issue you reported. You should receive the update automatically within a day or two (if you haven't already received it by now).

   Please let us know if AdBlock is still having trouble updating those lists!

   Rhana
   AdBlock Community Manager

   • Edit

3. Support Staff 3 Posted by Rhana on 31 Dec, 2015 02:34 PM

   

   Hi Chris,

   I'm following up on outstanding tickets as part of our end-of-year roundup. Was this issue resolved to your satisfaction?

   Rhana
   AdBlock Community Manager

   • Edit