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Valéria

Nov 25, 2015 @ 08:05 PM

Blocks "ok google". How to unlock?

1. Support Staff 1 Posted by Rhana on Nov 27, 2015 @ 06:42 PM

   

   Hi Valéria,

   Are you using a smartphone or a computer?

   Assuming you're using a computer, can you please:

   1. Click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.
      
   2. Click the FILTER LISTS tab and then click update now. Does that change anything?
      
   3. If the problem persists, uncheck all the lists on the filter lists page and reload the page where you’re seeing the problem. Does that change anything?
      
   4. If unchecking all the filter lists fixes the problem, re-enable the lists one by one, reloading the page where you’re seeing the problem after each. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
      
   5. If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

   Rhana
   AdBlock Community Manager

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