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YouTube not working

MP6's Avatar

MP6

27 Nov, 2015 12:56 AM

I was watching YouTube videos, even though I'm using AdBlock, they still playing unskippable ads.

  1. Support Staff 1 Posted by Rhana on 27 Nov, 2015 04:18 PM

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    Hi MP6,

    Is this happening on your iPhone or iPad or on a desktop Mac?

    Rhana
    AdBlock Community Manager

  2. 2 Posted by MasterPikachu6 on 27 Nov, 2015 09:01 PM

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    I have a PC desktop, and it has been fixed.

    Sent from my iPhone

  3. 3 Posted by MasterPikachu6 on 28 Nov, 2015 12:27 AM

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    Update: Ignore my original reply, but I'm still using a PC desktop.

    Sent from my iPhone

  4. Support Staff 4 Posted by Rhana on 29 Nov, 2015 08:40 PM

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    Hi MasterPikachu6,

    Please confirm, has the issue been resolved?

    If you're still seeing unskippable ads in YouTube, are you using Safari on your desktop or are you using the YouTube app?

    Rhana
    AdBlock Community Manager

  5. 5 Posted by MasterPikachu6 on 29 Nov, 2015 09:13 PM

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    Not yet. I'm still seeing unskippable ads in YouTube. I'm using Firefox on my desktop.

    Sent from my iPhone

  6. Support Staff 6 Posted by Rhana on 30 Nov, 2015 05:41 PM

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    Hi MasterPikachu6,

    Ah! Another user reported the same issue in Firefox a couple of months ago. He found that reinstalling AdBlock fixed it for him. Can you please uninstall and reinstall AdBlock and let us know whether it works for you as well?

    Rhana
    AdBlock Community Manager

  7. 7 Posted by masterpikachu6 on 01 Dec, 2015 12:16 AM

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    It worked, but some videos had took long to load.

  8. Support Staff 8 Posted by Rhana on 02 Dec, 2015 11:07 AM

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    Hi MasterPikachu6,

    Can you please give us a link to a couple of the videos that are taking a long time to load?

    Rhana
    AdBlock Community Manager

  9. 9 Posted by MasterPikachu6 on 04 Dec, 2015 05:43 AM

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    I have one. http://youtu.be/KwDfDdq1MC0

    Sent from my iPhone

  10. Support Staff 10 Posted by Rhana on 10 Dec, 2015 09:55 PM

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    Hi MasterPikachu6,

    That video loads quickly for me. If you find that it is still taking a long time to load, would you mind giving us some basic troubleshooting information? Please click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.

    If a web page isn't working properly with AdBlock on, it could be caused by a broken filter in one of your filter lists. We don't maintain the lists, but we can help you isolate the problem filter so you can report it to the list maintainers. Here's how:

    1. First try updating your filter lists. Click the AdBlock button and select Options. On the FILTER LISTS tab click update now and then reload the page where you're seeing the problem. If the problem goes away, great, you're all done! You just had an outdated list. If the problem is still there, keep going.
    2. Next, try disabling all your filter lists. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
    3. Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    4. Please report this to the list maintainers. You can find the contact info in our Knowledge Base.

    If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    Let us know how it goes!

    Rhana
    AdBlock Community Manager

  11. 11 Posted by MasterPikachu6 on 11 Dec, 2015 05:30 AM

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    Can't. I'm using AdBlock Plus.

    Sent from my iPhone

  12. Support Staff 12 Posted by Rhana on 15 Dec, 2015 08:35 PM

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    Hi MasterPikachu6,

    Aha! This is AdBlock. Adblock Plus (ABP) is an entirely separate, unrelated product developed by a different company. You can reach ABP at adblockplus.org.

    Rhana
    AdBlock Community Manager

  13. Rhana closed this discussion on 15 Dec, 2015 08:35 PM.

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