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every youtube video has a 10-20 second delay before beginning

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raul

01 Dec, 2015 11:18 PM

my firefox browser is updated, my adblock is updated, i cleared my cache, every youtube video has a 10-20 second delay before beginning. i get a 10-20 second black screen before videos start. its been going on for 2 weeks

  1. Support Staff 1 Posted by Rhana on 02 Dec, 2015 10:52 AM

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    Hi Raul,

    This may be something new Google is trying rather than an issue with AdBlock. Let's get some basic troubleshooting information. Can you please:

    1. Click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.
    2. Click the FILTER LISTS tab and then click update now. Does that change anything?
    3. If the problem persists, uncheck all the lists on the filter lists page and reload the page where you’re seeing the problem. Does that change anything?
    4. If unchecking all the filter lists fixes the problem, re-enable the lists one by one, reloading the page where you’re seeing the problem after each. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    5. If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    Rhana
    AdBlock Community Manager

  2. 2 Posted by raul on 02 Dec, 2015 08:20 PM

    raul's Avatar

    first off when i click red adblock button and i click on options, all i see are 2 lines saying 'show tabs on flash and java' and 'counter filter hits' nowhere do i see support!

  3. 3 Posted by raul on 03 Dec, 2015 01:00 AM

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    rhana it worked. i had to disable a certain extension. tell me why this happened?????

  4. Support Staff 4 Posted by Rhana on 04 Dec, 2015 04:03 AM

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    Hi Raul,

    Which extension did you have to disable to solve the problem?

    Rhana
    AdBlock Community Manager

  5. 5 Posted by raul on 04 Dec, 2015 06:39 PM

    raul's Avatar

    rhana forget it. i thought it solved it. it didnt. its still delaying 10-20 seconds before each video. im thinking to just resorting to flash

  6. Support Staff 6 Posted by Rhana on 10 Dec, 2015 10:42 PM

    Rhana's Avatar

    Hi Raul,

    I think this is the same issue you have reported five times, right? I know you're eager to get a solution, but one report really is sufficient. :)

    I'll close this discussion so that we can keep our conversation all in one place.

    Rhana
    AdBlock Community Manager

  7. Rhana closed this discussion on 10 Dec, 2015 10:42 PM.

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