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Already paid AdBlock shows page with progress bar and then payout options

Vladimir's Avatar

Vladimir

04 Dec, 2015 06:35 PM

Already paid AdBlock shows page with progress bar and then payout options after OS reinstall.
How can i "restore" my purchase? Maybe i misunderstood something and need to buy this program any time i reinstall OS?

  1. Support Staff 1 Posted by Rhana on 10 Dec, 2015 10:34 PM

    Rhana's Avatar

    Hi Vladimir,

    First, thank you for your payment! No, you didn't misunderstand anything. This is a known issue with Safari. If AdBlock is being reset every time you start Safari, uninstalling and reinstalling AdBlock usually solves the problem.

    If you reinstalled AdBlock and it's still happening, however, it probably means Safari is hanging on to an installation file that should be deleted when you uninstall AdBlock. Please follow the instructions in this Knowledge Base article to uninstall AdBlock in a way that Safari can't ignore: AdBlock is constantly being uninstalled or reset in Safari

    Let us know if you're still having trouble!

    Rhana
    AdBlock Community Manager

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