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Adblock extension running but not blocking ads [chrome|Windows 10]

Milo Diazzo's Avatar

Milo Diazzo

05 Dec, 2015 06:02 AM

I just had my laptop upgraded from win 7 to 10. Adblock used to work perfectly on 7 with chrome.

After reinstalling chrome and adding adblock again, it had simply ceased to function, i.e, runs, but does not block ads.

If I manually block an ad, it stays blocked, but damn it, how many ads am I gonna block myself?

When I click on the icon, it shows that it has blocked 0 ads on the page, and 0 ads in total, even after I manually block and ad.

pls help

  1. Support Staff 1 Posted by Rhana on 11 Dec, 2015 09:51 PM

    Rhana's Avatar

    Hi Milo,

    First let's get some basic troubleshooting information. Please click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.

    Let's see if we can isolate which filter list is causing you to see those ads.

    1. First try updating your filter lists. Click the AdBlock button and select Options. On the FILTER LISTS tab click update now and then reload the page where you're seeing the problem. If the problem goes away, great, you're all done! You just had an outdated list. If the problem is still there, keep going.
    2. Next, try disabling all your filter lists. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
    3. Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    4. Please report this to the list maintainers. You can find the contact info in our Knowledge Base.

    If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    Let us know how it goes!

    You can read more in our Knowledge Base.

    Rhana
    AdBlock Community Manager

  2. 2 Posted by Milo Diazzo on 12 Dec, 2015 03:39 AM

    Milo Diazzo's Avatar

    Hey Rhana,
    Thanks for replying. The problem seems to have solved itself. A day ago, adblock has started working again.

    Will remember your advice if it breaks again.
    Regards,
    Milo

  3. Support Staff 3 Posted by Rhana on 15 Dec, 2015 08:18 PM

    Rhana's Avatar

    Hi Milo,

    Glad all is well! Please don't hesitate to let us know if there's any way we can assist in the future.

    Rhana
    AdBlock Community Manager

  4. Rhana closed this discussion on 15 Dec, 2015 08:18 PM.

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