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Brad's Avatar


06 Dec, 2015 11:12 AM


I am still having the same issues as this user did for the past month. I have updated all lists, including the adblocker warning list, disabled custom filters and I am still getting denied on while trying to watch Arrow and Flash. Did something change in the past few weeks with that would be causing this to happen?

  1. Support Staff 1 Posted by Rhana on 08 Dec, 2015 04:44 PM

    Rhana's Avatar

    Hi Brad,

    I'm not seeing this behavior. When I pause AdBlock, the video loads normally (albeit with a short ad).

    Let's start with some basic troubleshooting information. Can you please:

    1. Click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.
    2. Click the FILTER LISTS tab and then click update now. Does that change anything?
    3. If the problem persists, uncheck all the lists on the filter lists page and reload the page where you’re seeing the problem. Does that change anything?
    4. If unchecking all the filter lists fixes the problem, re-enable the lists one by one, reloading the page where you’re seeing the problem after each. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    5. If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    AdBlock Community Manager

  2. 2 Posted by Brad on 08 Dec, 2015 05:43 PM

    Brad's Avatar

    I can't find this option that you have mentioned. Adblock is the only extension that I have running. I have tried updating lists and enabling and disabling them accordingly. Here is the bug report I submitted moments ago,

  3. Support Staff 3 Posted by Rhana on 11 Dec, 2015 09:47 PM

    Rhana's Avatar

    Hi Brad,

    Does the stop sign icon in your browser extensions bar have a hand inside it or the letters "ABP"?

    AdBlock Community Manager

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