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i already contributed to your sign-up di-log box

anthony collins's Avatar

anthony collins

10 Dec, 2015 10:19 PM

English only! I already contributed to your sign-up,
WHY IS YOU SYSTEM ASKING ME TO DONATE AGAIN?

lease answer the following questions so that we can process your bug report, otherwise, we may have to ignore it.
Also, please put your name, or a screen name, and your email above so that we can contact you if needed.
If you don't want your report to be made public, check that box, too.

Can you provide detailed steps on how to reproduce the problem?

What should happen when you do the above steps

What actually happened?

Do you have any other comments? If you can, can you please attach a screenshot of the bug?

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====  
adblock_custom  
  last updated: Thu, 10 Dec 2015 22:08:08 GMT  
easylist  
  last updated: Thu, 10 Dec 2015 22:08:13 GMT  
malware  
  last updated: Thu, 10 Dec 2015 22:08:08 GMT  
acceptable_ads  
  last updated: Thu, 10 Dec 2015 22:08:09 GMT  
  
==== Settings ====  
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: false
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
malware-notification: undefined
  
==== Other info: ====  
AdBlock version number: 2.45 Stable  
Total pings: 1  
UserAgent: Mozilla/5.0 (Windows NT 6.3 WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.101 Safari/537.36
  1. Support Staff 1 Posted by Rhana on 15 Dec, 2015 08:05 PM

    Rhana's Avatar

    Hi Anthony,

    If you're seeing that page every time you open Chrome, it means that AdBlock's settings are somehow being reset. Here are two common reasons this can happen:

    • You're using a cookie, disk, or file cleaning program such as Ccleaner. Make sure it doesn't remove localStorage files or other browser-related files, because it might be deleting AdBlock's settings.

    • Your Chrome profile might have become corrupted. First, try reinstalling AdBlock. Just close the payment page when it opens.
      If that doesn't resolve the issue, create a new Chrome profile.

    If neither of these suggestions helps, please feel free to reopen the discussion by replying to this email. Thanks!

    Rhana
    AdBlock Community Manager

  2. Rhana closed this discussion on 15 Dec, 2015 08:05 PM.

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