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Unable to load nbc.com

Wendy's Avatar

Wendy

12 Dec, 2015 04:44 AM

Upon going to nbc.com and attempting to click on the "Shows" icon, the screen freezes indefinitely.
1. nbc.com and enter.
2. tab to "Shows" and left-click,

The screen then freezes.

What should happen when you do the above steps

A list of Shows should be displayed for nbc.com.

What actually happened?

The screen then freezes indefinitely.

Do you have any other comments? If you can, can you please attach a screenshot of the bug?

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====  
adblock_custom  
  last updated: Sat, 12 Dec 2015 04:31:16 GMT  
easylist  
  last updated: Sat, 12 Dec 2015 04:31:19 GMT  
malware  
  last updated: Sat, 12 Dec 2015 04:31:16 GMT  
acceptable_ads  
  last updated: Sat, 12 Dec 2015 04:31:17 GMT  
easyprivacy  
  last updated: Sat, 12 Dec 2015 04:31:18 GMT  
annoyances  
  last updated: Sat, 12 Dec 2015 04:31:18 GMT  
  
==== Settings ====  
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: true
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
malware-notification: undefined
  
==== Other info: ====  
AdBlock version number: 2.43 Stable  
Total pings: 2  
UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_10_4) AppleWebKit/600.7.12 (KHTML, like Gecko) Version/8.0.7 Safari/600.7.12
  1. 1 Posted by Wendy on 12 Dec, 2015 04:46 AM

    Wendy's Avatar

    No further comments at this point. I'm a new AdBlock user.

  2. Support Staff 2 Posted by Rhana on 15 Dec, 2015 08:23 PM

    Rhana's Avatar

    Hi Wendy,

    If things other than ads are being blocked, it could be caused by a broken filter in one of your filter lists. We don't maintain the lists, but we can help you isolate the problem filter so you can report it to the list maintainers. Here's how:

    1. First try updating your filter lists. Click the AdBlock button and select Options. On the FILTER LISTS tab click update now and then reload the page where you're seeing the problem. If the problem goes away, great, you're all done! You just had an outdated list. If the problem is still there, keep going.
    2. Next, try disabling all your filter lists. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
    3. Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    4. Please report this to the list maintainers. You can find the contact info in our Knowledge Base.

    If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    Let us know how it goes!

    You can read more in our Knowledge Base.

    Rhana
    AdBlock Community Manager

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