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Running AdBlock disables entire content on particular site

Bruce's Avatar

Bruce

18 Dec, 2015 12:53 AM

Greetings. I frequently read papers here: http://www.theaustralian.com.au/
I use AdBlock always. Recently a change occurred that deleted all content leaving only headings. Switching AdBlock "Don't run on this page" on and off illustrates the problem. If I switch AB off to see the content I get all the ads as well. If I run AB I can't see the content - But no ads ...

  1. Support Staff 1 Posted by Rhana on 23 Dec, 2015 09:25 PM

    Rhana's Avatar

    Hi Bruce,

    If a website isn't working properly, it could be caused by a broken filter in one of your filter lists. We don't maintain the lists, but we can help you isolate the problem filter so you can report it to the list maintainers. Here's how:

    1. First try updating your filter lists. Click the AdBlock button and select Options. On the FILTER LISTS tab click update now and then reload the page where you're seeing the problem. If the problem goes away, great, you're all done! You just had an outdated list. If the problem is still there, keep going.
    2. Next, try disabling all your filter lists. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
    3. Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    4. Please report this to the list maintainers. You can find the contact info in our Knowledge Base.

    If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    Let us know how it goes!

    You can read more in our Knowledge Base.

    Rhana
    AdBlock Community Manager

  2. 2 Posted by Bruce Isbister on 10 Jan, 2016 11:30 PM

    Bruce Isbister's Avatar

    None of that works.

    I could take screenshots of with and without AdBlock - It sits behind a
    paywall so sending URL doesn't make sense.

  3. Support Staff 3 Posted by Rhana on 13 Jan, 2016 05:35 PM

    Rhana's Avatar

    Hi Bruce,

    Yes, screenshots would definitely help, thanks!

    Rhana
    AdBlock Community Manager

  4. 4 Posted by Bruce Isbister on 13 Jan, 2016 08:05 PM

    Bruce Isbister's Avatar

    Here are examples of with AdBlock and without same page:

    You can see the variation of the file sizes same page.

  5. Support Staff 5 Posted by Rhana on 13 Jan, 2016 11:11 PM

    Rhana's Avatar

    Hi Bruce,

    It's very strange that the troubleshooting steps I suggested didn't isolate the problem, because this really looks like a filter list may be broken.

    Let's get some basic debugging information. Can you please click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here and paste the text from the box into this discussion.

    Rhana
    AdBlock Community Manager

  6. 6 Posted by Bruce Isbister on 13 Jan, 2016 11:28 PM

    Bruce Isbister's Avatar

    Here it is:

    ==== Filter Lists ====
    adblock_custom
      last updated: Tue, 12 Jan 2016 21:27:13 GMT
    easylist
      last updated: Wed, 13 Jan 2016 19:30:52 GMT
    acceptable_ads
      last updated: Wed, 13 Jan 2016 19:30:46 GMT

    ==== Custom Filters ====
    www.stuff.co.nz##IFRAME[id="tmiframe_new-used-goods"][class="trademe-iframe
    trademe-buysell"]
    www.stuff.co.nz##A[href="/good-reads/"]
    www.stuff.co.nz##SPAN[class="hbox_top_title"]
    www.stuff.co.nz##DIV[class="hbox_body_left"]
    www.stuff.co.nz##IFRAME[src="http://clientscdn.beyondd.co.nz/ezibuy/"]
    www.stuff.co.nz##DIV[class="hbox_top_kc"]
    www.theaustralian.com.au##DIV[class="module-content"]
    @@|
    http://www.theaustralian.com.au/business/in-depth/nbn-rollout-delay-behind-board-purge/story-e6frgaif-1226725623661|$document
    www.theaustralian.com.au##DIV[class="module module-activitybar
    module-activitybar-noSocial"]
    @@|
    http://www.theaustralian.com.au/national-affairs/strip-george-brandis-of-job-of-drafting-new-ministerial-code-labor/story-fn59niix-1226729789569|$document
    @@|
    http://www.theaustralian.com.au/opinion/cartoons/gallery-e6frg6zx-1111119669474|$document
    @@|
    http://www.theaustralian.com.au/opinion/cartoons/gallery-e6frg6zx-1111119669474?$document
    @@|
    http://www.theaustralian.com.au/news/gallery-e6frg6n6-1226733582072|$document
    @@|
    http://www.theaustralian.com.au/news/gallery-e6frg6n6-1226733919724?$document
    @@|http://pickeringpost.com/shop/category/apparel/1812|$document
    @@|http://pickeringpost.com/cartoon/2091|$document
    @@|http://www.shoneys.com/html/breakbuffet.html|$document
    @@|
    http://www.theaustralian.com.au/news/gallery-e6frg8zf-1226739720192|$document
    @@|https://www.flybuys.co.nz/rewards?$document
    @@|http://blog.perrinperformance.com/perrin-h6-build-up/|$document
    @@|
    http://www.theaustralian.com.au/opinion/cartoons/photos-e6frg6zx-1111119669474?$document
    @@|
    http://www.theaustralian.com.au/executive-living/luxury/photos-e6frg8io-1226752870593|$document
    @@|
    http://www.theaustralian.com.au/executive-living/luxury/photos-e6frg8io-1226752870593?$document
    @@|http://www.manualowl.com/am/Subaru/2005-Outback/Manual/1204?$document
    @@|https://maps.google.co.nz/maps?$document
    @@|http://www.aride.org.nz/longest-day/register-a-ride/|$document
    @@|http://www.apple.com/nz/ios/whats-new/|$document
    @@|
    https://docs.google.com/document/d/12iLfJej6Mufr1t4fH6P5s-YH5BxpB4uh-UDm7cQD5oM/edit|$document
    @@|
    https://www.parliament.nz/en-nz/ECommitteeSubmission/9026ab00-4fbb-4425-a39a-a26000f97ef4/CreateSubmission|$document
    @@|https://support.google.com/toolbar/answer/9171?$document
    @@|http://www.pennyhomes.co.nz/show-homes/|$document
    @@|
    http://www.brookwater.com.au/FileLibrary/the_brookwater_collection_september_2013.pdf|$document
    @@|
    http://www.theaustralian.com.au/opinion/cartoons/photos-e6frg6zx-1111119669474|$document
    @@|
    http://www.biodiversity.govt.nz/land/nzbs/conservationland/species/duck.html|$document
    @@|http://books.google.co.nz/books?$document
    @@|http://www.nzwinesociety.co.nz/email/2013/3186/index.aspx?$document
    @@|https://www.nzwinesociety.co.nz/checkout.aspx|$document
    @@|http://www.theaustralian.com.au/news/mind-games|$document
    @@|
    http://www.theaustralian.com.au/news/photos-e6frg8zf-1226788756699|$document
    @@|
    http://www.theaustralian.com.au/news/photos-e6frg8zf-1226788756699?$document
    @@|http://ipa.org.au/people/tim-blair|$document
    @@|
    http://www.stuff.co.nz/entertainment/tv-radio/9564475/Best-news-bloopers-of-2013|$document
    @@|http://www.flockhill.co.nz/gallery/|$document
    @@|
    http://jalopnik.com/all-consuming-rage-leads-to-worlds-smallest-game-of-bu-1499399055|$document
    @@|http://www.homeexchange50plus.com/detail.php?$document
    @@|
    https://groups.yahoo.com/neo/groups/Kiwi-Vets/conversations/messages/30714|$document
    @@|
    https://www.westpac.co.nz/international-migrant/foreign-exchange-and-international/currency-converter/|$document
    @@|http://youngadventuress.com/2014/01/new-zealand-slang.html|$document
    @@|http://www.metservice.com/tv/index|$document
    blogs.news.com.au##IFRAME[id="aswift_0"][name="aswift_0"]
    @@|http://www.ridemedia.co.nz/product/5/|$document
    @@|
    http://www.theaustralian.com.au/opinion/cartoons/photos-e6frg6zx-1226796005926?$document
    @@|
    http://motoringcrunch.com/news/samsung-galaxy-note-8-0-2-ipad-mini-2/1005637/|$document
    @@|http://www.4rarassociationsaustralia.com/vietnam-ops.html|$document
    @@|http://www.charityride.org.nz/|$document
    @@|http://rarasa.org.au/wp-content/uploads/2014/01/A-Duty-Done.pdf|$document
    @@|
    http://www.yamahamotorsports.com/sport/events/dynamicevent500/2/1697/2152/new_yamaha_3-cylinder_crossplane_concept_model.aspx|$document
    @@|
    http://www.globalsecurity.org/military/systems/munitions/bullets2-shaped-charge.htm|$document
    @@|http://www.nzforex.co.nz/forex-tools/customer-rates|$document
    @@|
    http://virginaustralia.innosked.com/(S(y4tc5v55rsjqum45nfseys45))/DEFAULT.ASPX|$document
    @@|
    http://www.vorb.org.nz/helmet-law-has-halved-cyclist-numbers-now-with-pole-t116595-195.html|$document
    @@|
    http://www.theaustralian.com.au/news/photos-e6frg8zf-1226836868144|$document
    @@|http://www.hotelcasadelmar.com/luxury-hotel-rooms-suites|$document
    @@||www.velominati.com/$document
    @@||couriermail.newspaperdirect.com/$document
    @@|
    http://www.theaustralian.com.au/executive-living/photos-e6frg9zo-1226847266185|$document
    www.stuff.co.nz##EMBED[name="DCF279857253"]
    @@|
    http://www.theaustralian.com.au/opinion/cartoons/photos-e6frg6zx-1226796005926|$document
    @@|
    http://www.theaustralian.com.au/news/photos-e6frg6n6-1226897467873|$document
    @@|https://www.nzforex.co.nz/secure/Chart/Display|$document
    @@||www.viewranger.com/$document
    @@|
    http://www.theaustralian.com.au/executive-living/luxury/photos-e6frg8io-1226945662745|$document
    @@|
    http://www.theaustralian.com.au/executive-living/home-design/photos-fngmet9f-1226995694415?$document
    @@|http://www.weather.gov.ky/portal/page?$document
    @@|http://raleighhotel.com/stay/|$document
    @@|http://4g.vodafone.co.nz/|$document
    @@|http://www.mapworld.co.nz/southtopo50.html|$document
    @@|
    http://www.theaustralian.com.au/executive-living/home-design/photos-fn6njxlr-1227048558957|$document
    @@|
    http://www.theaustralian.com.au/executive-living/home-design/photos-fngmet9f-1227071191314|$document
    www.stuff.co.nz##DIV[id=
    "google_ads_iframe_/6674/onl.stuff.world/australia_3__container__"]
    @@|
    http://www.theaustralian.com.au/news/photos-e6frg8zf-1227229344285|$document
    @@|
    http://www.theaustralian.com.au/news/nation/photos-e6frg6nf-1227403321275|$document
    @@|
    http://www.theaustralian.com.au/news/photos-e6frg8zf-1227528407234?$document
    @@|
    https://www.change.org/p/sir-peter-cosgrove-we-want-tony-abbott-because-we-voted-for-him?$document
    @@|https://www.trademe.co.nz/Sell/Details2.aspx|$document
    @@|
    http://www.theaustralian.com.au/sport/nrl/dally-m-awards-winner-revealed-red-carpet-arrivals/story-fnca0von-1227547860909|$document
    @@|http://www.vorb.org.nz/rez_display.php?$document
    @@|
    http://www.majorgeeks.com/mg/getmirror/malwarebytes_secure_backup,1.html|$document
    @@|http://www.theaustralian.com.au/opinion|$document
    @@|http://www.theaustralian.com.au/?$document
    @@|http://www.theaustralian.com.au/?$document
    @@|http://www.theaustralian.com.au/opinion/cartoons|$document
    @@|http://www.theaustralian.com.au/sport/rugby-union|$document
    @@|http://www.theaustralian.com.au/sport/rugby-union|$document

  7. Support Staff 7 Posted by Rhana on 14 Jan, 2016 02:10 AM

    Rhana's Avatar

    Hi Bruce,

    Thank you for that information. I see that you have created a ton of custom filters for theaustralian.com.au. When I use the same filters, I see exactly what you show in your first screenshot. That means that one or more of your custom filters is breaking the proper display of the site.

    The easiest way to isolate the problem filter is to copy all the filters into a text file for safekeeping, then delete half of them from AdBlock. If the problem goes away, we know one of the filters in the other half is causing it. Delete the good filters from AdBlock, then copy the remaining half from the text file back into your custom filters. The problem should happen again. Break that set in half and do the same thing. Keep halving the set until the problem goes away. The filter you just deleted is the culprit.

    Now, if the problem doesn't go away with the first half, do the same thing with the second half.

    Please let us know what you find!

    Rhana
    AdBlock Community Manager

  8. 8 Posted by Bruce Isbister on 14 Jan, 2016 07:07 PM

    Bruce Isbister's Avatar

    Hi Rhana

    Problems solved! 

    I ended up deleting every filter in that list and refreshed the recommended
    filter lists and it's all working perfectly again.

    Thanks for your great assistance and guidance.

    Regards

    Bruce

  9. Support Staff 9 Posted by Rhana on 16 Jan, 2016 03:55 AM

    Rhana's Avatar

    Hi Bruce,

    Yay, glad we could help! Please don't hesitate to let us know if there's any way we can assist in the future.

    Rhana
    AdBlock Community Manager

  10. Rhana closed this discussion on 16 Jan, 2016 03:55 AM.

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