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AdBlock disables YouTube videos as well as ads

Andrea's Avatar

Andrea

18 Dec, 2015 07:17 PM

Solo in inglese!

Please answer the following questions so that we can process your bug report, otherwise, we may have to ignore it.
Also, please put your name, or a screen name, and your email above so that we can contact you if needed.
If you don't want your report to be made public, check that box, too.

Can you provide detailed steps on how to reproduce the problem?

  1. Enable AdBlock
  2. Try to reproduce a stream video

What should happen when you do the above steps
The video should be both audible and visible.

What actually happened?
The video is audible, but it is not visible.

Do you have any other comments? If you can, can you please attach a screenshot of the bug?

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====  
adblock_custom  
  last updated: Fri, 18 Dec 2015 19:00:48 GMT  
easylist  
  last updated: Fri, 18 Dec 2015 19:00:56 GMT  
malware  
  last updated: Fri, 18 Dec 2015 19:00:53 GMT  
italian  
  last updated: Fri, 18 Dec 2015 19:00:53 GMT  
acceptable_ads  
  last updated: Fri, 18 Dec 2015 19:00:54 GMT  
  
==== Custom Filters ====  

www.youtube.com##VIDEO[class="video-stream html5-main-video"]  
  
==== Settings ====  
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: false
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
ble_ads: true
malware-notification: undefined
  
==== Other info: ====  
AdBlock version number: 2.45 Stable  
Total pings: 17  
UserAgent: Mozilla/5.0 (Windows NT 10.0 WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36
  1. Support Staff 1 Posted by Rhana on 23 Dec, 2015 08:58 PM

    Rhana's Avatar

    Hi Andrea,

    If things other than ads are being blocked, it could be caused by a broken filter in one of your filter lists. We don't maintain the lists, but we can help you isolate the problem filter so you can report it to the list maintainers. Here's how:

    1. First try updating your filter lists. Click the AdBlock button and select Options. On the FILTER LISTS tab click update now and then reload the page where you're seeing the problem. If the problem goes away, great, you're all done! You just had an outdated list. If the problem is still there, keep going.
    2. Next, try disabling all your filter lists. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
    3. Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    4. Please report this to the list maintainers. You can find the contact info in our Knowledge Base.

    If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    Let us know how it goes!

    You can read more in our Knowledge Base.

    Rhana
    AdBlock Community Manager

  2. 2 Posted by postmaster on 23 Dec, 2015 08:58 PM

    postmaster's Avatar

    [http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
    Your message to [email blocked] couldn't be delivered.

    andrea.pagliarani12 wasn't found at studio.unibo.it.

    tender2+d1d56915dd Office 365 andrea.pagliarani12
    Action Required Recipient

    Unknown To address

    How to Fix It
    The address may be misspelled or may not exist. Try one or more of the following:

      * Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
      * Contact the recipient (by phone, for example) to check that the address exists and is correct.
      * The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
      * Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365<http://go.microsoft.com/fwlink/?LinkId=532972>, and then send the message again. Retype the entire recipient address before selecting Send.

    If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.

    Was this helpful? Send feedback to Microsoft<http://go.microsoft.com/fwlink/?LinkId=525921>.
    ________________________________

    More Info for Email Admins
    Status code: 550 5.1.10

    This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

    The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

    Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

    Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

    Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).

    Mail flow settings and MX records are correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

    For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365<http://go.microsoft.com/fwlink/?LinkId=532972>.

    Original Message Details
    Created Date: 12/23/2015 8:58:23 PM
    Sender Address: [email blocked]
    Recipient Address: [email blocked]
    Subject: Re: AdBlock disables YouTube videos as well as ads [Problems #93003]

    Error Details
    Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup
    DSN generated by: DB5PR01MB0791.eurprd01.prod.exchangelabs.com

    Message Hops
    HOP TIME (UTC) FROM TO WITH RELAY TIME
    1 12/23/2015
    8:58:23 PM [192.228.96.11] vegas-postcard.entp.com esmtpa (Exim 4.82) (envelope-from <[email blocked]>) *
    2 12/23/2015
    8:58:24 PM [192.228.96.15] postcard.entp.com esmtpsa (TLS1.2:DHE_RSA_AES_128_CBC_SHA1:128) (Exim 4.82) (envelope-from <[email blocked]>) 1 sec
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    8:58:26 PM postcard.entp.com DB3FFO11OLC004.mail.protection.outlook.com Microsoft SMTP Server (TLS) 2 sec
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            by postcard.entp.com with esmtpsa (TLS1.2:DHE_RSA_AES_128_CBC_SHA1:128)
            (Exim 4.82)
            (envelope-from <[email blocked]>)
            id 1aBqUK-0003DG-JH
            for [email blocked]; Wed, 23 Dec 2015 20:58:24 +0000
    Received: from [192.228.96.11] (helo=tenderapp.com)
            by vegas-postcard.entp.com with esmtpa (Exim 4.82)
            (envelope-from <[email blocked]>)
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            for [email blocked]; Wed, 23 Dec 2015 20:58:23 +0000
    Date: Wed, 23 Dec 2015 20:58:23 +0000
    From: Rhana <[email blocked]>
    To: <[email blocked]>
    Message-ID: <[email blocked]>
    In-Reply-To: <[email blocked]>
    References: <[email blocked]>
    Subject: Re: AdBlock disables YouTube videos as well as ads [Problems #93003]
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  3. Support Staff 3 Posted by Rhana on 31 Dec, 2015 02:42 PM

    Rhana's Avatar

    Hi Andrea,

    My reply to you was returned by your postmaster as undeliverable because of a problem with your mailbox. I'm trying once more and hoping to get through this time.

    If a website isn't working properly with AdBlock running, it could be caused by a broken filter in one of your filter lists. We don't maintain the lists, but we can help you isolate the problem filter so you can report it to the list maintainers. Here's how:

    1. First try updating your filter lists. Click the AdBlock button and select Options. On the FILTER LISTS tab click update now and then reload the page where you're seeing the problem. If the problem goes away, great, you're all done! You just had an outdated list. If the problem is still there, keep going.
    2. Next, try disabling all your filter lists. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
    3. Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    4. Please report this to the list maintainers. You can find the contact info in our Knowledge Base.

    If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    Let us know how it goes!

    You can read more in our Knowledge Base.

    Rhana
    AdBlock Community Manager

  4. 4 Posted by postmaster on 31 Dec, 2015 02:42 PM

    postmaster's Avatar

    [http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
    Your message to [email blocked] couldn't be delivered.

    postmaster wasn't found at live.unibo.it.

    tender2+d1d56915dd Office 365 postmaster
    Action Required Recipient

    Unknown To address

    How to Fix It
    The address may be misspelled or may not exist. Try one or more of the following:

      * Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
      * Contact the recipient (by phone, for example) to check that the address exists and is correct.
      * The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
      * Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365<http://go.microsoft.com/fwlink/?LinkId=532972>, and then send the message again. Retype the entire recipient address before selecting Send.

    If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.

    Was this helpful? Send feedback to Microsoft<http://go.microsoft.com/fwlink/?LinkId=525921>.
    ________________________________

    More Info for Email Admins
    Status code: 550 5.1.10

    This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

    The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

    Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

    Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

    Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).

    Mail flow settings and MX records are correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

    For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365<http://go.microsoft.com/fwlink/?LinkId=532972>.

    Original Message Details
    Created Date: 12/31/2015 2:42:24 PM
    Sender Address: [email blocked]
    Recipient Address: [email blocked]
    Subject: Re: AdBlock disables YouTube videos as well as ads [Problems #93003]

    Error Details
    Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup
    DSN generated by: DB5PR01MB1512.eurprd01.prod.exchangelabs.com

    Message Hops
    HOP TIME (UTC) FROM TO WITH RELAY TIME
    1 12/31/2015
    2:42:24 PM [192.228.96.11] vegas-postcard.entp.com esmtpa (Exim 4.82) (envelope-from <[email blocked]>) *
    2 12/31/2015
    2:42:25 PM [192.228.96.15] postcard.entp.com esmtpsa (TLS1.2:DHE_RSA_AES_128_CBC_SHA1:128) (Exim 4.82) (envelope-from <[email blocked]>) 1 sec
    3 12/31/2015
    2:42:27 PM postcard.entp.com DB3FFO11FD042.mail.protection.outlook.com Microsoft SMTP Server (TLS) 2 sec
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    Original Message Headers

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     Server (TLS) id 15.1.355.15 via Frontend Transport; Thu, 31 Dec 2015 14:42:27
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    Received: from [192.228.96.15] (helo=vegas-postcard.entp.com)
            by postcard.entp.com with esmtpsa (TLS1.2:DHE_RSA_AES_128_CBC_SHA1:128)
            (Exim 4.82)
            (envelope-from <[email blocked]>)
            id 1aEeQr-0003j6-EV
            for [email blocked]; Thu, 31 Dec 2015 14:42:25 +0000
    Received: from [192.228.96.11] (helo=tenderapp.com)
            by vegas-postcard.entp.com with esmtpa (Exim 4.82)
            (envelope-from <[email blocked]>)
            id 1aEeQq-0007UL-67
            for [email blocked]; Thu, 31 Dec 2015 14:42:24 +0000
    Date: Thu, 31 Dec 2015 14:42:24 +0000
    From: Rhana <[email blocked]>
    To: <[email blocked]>
    Message-ID: <[email blocked]>
    In-Reply-To: <[email blocked]>
    References: <[email blocked]> <[email blocked]> <[email blocked]> <[email blocked]>
    Subject: Re: AdBlock disables YouTube videos as well as ads [Problems #93003]
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  5. 5 Posted by postmaster on 31 Dec, 2015 02:42 PM

    postmaster's Avatar

    [http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
    Your message to [email blocked] couldn't be delivered.

    andrea.pagliarani12 wasn't found at studio.unibo.it.

    tender2+d1d56915dd Office 365 andrea.pagliarani12
    Action Required Recipient

    Unknown To address

    How to Fix It
    The address may be misspelled or may not exist. Try one or more of the following:

      * Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
      * Contact the recipient (by phone, for example) to check that the address exists and is correct.
      * The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
      * Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365<http://go.microsoft.com/fwlink/?LinkId=532972>, and then send the message again. Retype the entire recipient address before selecting Send.

    If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.

    Was this helpful? Send feedback to Microsoft<http://go.microsoft.com/fwlink/?LinkId=525921>.
    ________________________________

    More Info for Email Admins
    Status code: 550 5.1.10

    This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

    The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

    Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

    Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

    Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).

    Mail flow settings and MX records are correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

    For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365<http://go.microsoft.com/fwlink/?LinkId=532972>.

    Original Message Details
    Created Date: 12/31/2015 2:42:24 PM
    Sender Address: [email blocked]
    Recipient Address: [email blocked]
    Subject: Re: AdBlock disables YouTube videos as well as ads [Problems #93003]

    Error Details
    Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup
    DSN generated by: DB5PR01MB0792.eurprd01.prod.exchangelabs.com

    Message Hops
    HOP TIME (UTC) FROM TO WITH RELAY TIME
    1 12/31/2015
    2:42:24 PM [192.228.96.5] vegas-postcard.entp.com esmtpa (Exim 4.82) (envelope-from <[email blocked]>) *
    2 12/31/2015
    2:42:25 PM [192.228.96.15] postcard.entp.com esmtpsa (TLS1.2:DHE_RSA_AES_128_CBC_SHA1:128) (Exim 4.82) (envelope-from <[email blocked]>) 1 sec
    3 12/31/2015
    2:42:27 PM postcard.entp.com DB3FFO11FD007.mail.protection.outlook.com Microsoft SMTP Server (TLS) 2 sec
    4 12/31/2015
    2:42:28 PM DB3FFO11FD007.protection.gbl DB3PR01CA0077.outlook.office365.com Microsoft SMTP Server (TLS) 1 sec
    5 12/31/2015
    2:42:28 PM DB3PR01CA0077.eurprd01.prod.exchangelabs.com DB5PR01MB0792.eurprd01.prod.exchangelabs.com Microsoft SMTP Server (TLS) *

    Original Message Headers

    Received: from DB3PR01CA0077.eurprd01.prod.exchangelabs.com (10.242.133.180)
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     14:42:28 +0000
    Authentication-Results: spf=permerror (sender IP is 23.235.226.122)
     smtp.mailfrom=tenderapp.com; studio.unibo.it; dkim=pass (signature was
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    Received-SPF: PermError (protection.outlook.com: domain of tenderapp.com used
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     Server (TLS) id 15.1.355.15 via Frontend Transport; Thu, 31 Dec 2015 14:42:27
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    Received: from [192.228.96.15] (helo=vegas-postcard.entp.com)
            by postcard.entp.com with esmtpsa (TLS1.2:DHE_RSA_AES_128_CBC_SHA1:128)
            (Exim 4.82)
            (envelope-from <[email blocked]>)
            id 1aEeQr-0003j5-FA
            for [email blocked]; Thu, 31 Dec 2015 14:42:25 +0000
    Received: from [192.228.96.5] (helo=tenderapp.com)
            by vegas-postcard.entp.com with esmtpa (Exim 4.82)
            (envelope-from <[email blocked]>)
            id 1aEeQq-0007UJ-5y
            for [email blocked]; Thu, 31 Dec 2015 14:42:24 +0000
    Date: Thu, 31 Dec 2015 14:42:24 +0000
    From: Rhana <[email blocked]>
    To: <[email blocked]>
    Message-ID: <[email blocked]>
    In-Reply-To: <[email blocked]>
    References: <[email blocked]> <[email blocked]> <[email blocked]> <[email blocked]>
    Subject: Re: AdBlock disables YouTube videos as well as ads [Problems #93003]
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  6. Rhana closed this discussion on 31 Dec, 2015 06:48 PM.

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