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Adblock uninstalling itself

David Browne's Avatar

David Browne

24 Dec, 2015 10:39 AM

English only!

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Can you provide detailed steps on how to reproduce the problem?

Hi, Adblock keeps uninstalling itself every time I restart Chrome and Firefox. I've tried uninstalling and reinstalling and scanning with 360 total protection, Mailwarebytes, Glary utilities and spyhunter and they all come up clean. 1.
2.
3.

What should happen when you do the above steps

What actually happened?

Do you have any other comments? If you can, can you please attach a screenshot of the bug?

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====  
adblock_custom  
  last updated: Tue, 22 Dec 2015 13:56:36 GMT  
easylist  
  last updated: Tue, 22 Dec 2015 13:56:38 GMT  
malware  
  last updated: Wed, 23 Dec 2015 11:55:54 GMT  
acceptable_ads  
  last updated: Wed, 23 Dec 2015 11:55:54 GMT  
  
==== Settings ====  
debug_logging: true
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: true
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
malware-notification: undefined
  
==== Other info: ====  
AdBlock version number: 2.45 Stable  
Total pings: 3  
UserAgent: Mozilla/5.0 (Windows NT 10.0 WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36
  1. 1 Posted by David Browne on 24 Dec, 2015 10:41 AM

    David Browne's Avatar

    Any help?

  2. Support Staff 2 Posted by Rhana on 26 Dec, 2015 09:10 PM

    Rhana's Avatar

    Hi David,

    Hm, that's odd. I'll ask our developers if they have any suggestions. Please allow a few extra days for a response, because of the holidays.

    Rhana
    AdBlock Community Manager

  3. Support Staff 3 Posted by Rhana on 25 Jan, 2016 03:53 PM

    Rhana's Avatar

    Hi David,

    We've released a couple of updates to AdBlock since we last corresponded. Is the issue still happening?

    Rhana
    AdBlock Community Manager

  4. 4 Posted by David Browne on 25 Jan, 2016 04:17 PM

    David Browne's Avatar

    Hi Rhana,
    No it seems to have sorted itself out now.Thanks for reply!

  5. Support Staff 5 Posted by Rhana on 25 Jan, 2016 04:46 PM

    Rhana's Avatar

    Hi David,

    Yay, glad everything is working again! Please don't hesitate to let us know if there's any way we can assist in the future.

    Rhana
    AdBlock Community Manager

  6. Rhana closed this discussion on 25 Jan, 2016 04:46 PM.

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