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Not working at all
I had installed Chrome and Adblock and it didn't block any ads
from the very start.
I own a HP windows 10 laptop. The Adblock works well in my old
laptop.
I have tried uninstalling chrome and adblock twice but it does not
work
I have done full system scan and no virus was found.
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Support Staff 1 Posted by Rhana on 28 Dec, 2015 03:19 AM
Hi rdhklr,
Can you please:
Rhana
AdBlock Community Manager
2 Posted by rdhklr on 05 Jan, 2016 02:38 PM
Hello,
Sorry for the late reply.
The screenshots are attached. I have only provided three, in case more is
required, let me know.
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
This
email has been sent from a virus-free computer protected by Avast.
www.avast.com
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
<#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
Support Staff 3 Posted by Rhana on 05 Jan, 2016 02:46 PM
Hi rdhklr,
Thank you for the screenshots! I also need the debugging information. Can you please click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here and paste the text from the box into this discussion. Thanks!
Rhana
AdBlock Community Manager
4 Posted by rdhklr on 06 Jan, 2016 02:15 AM
The text:
==== Filter Lists ====
adblock_custom
last updated: Sun, 27 Dec 2015 15:07:30 GMT
easylist
last updated: Invalid Date
malware
last updated: Sat, 02 Jan 2016 02:25:30 GMT
acceptable_ads
last updated: Invalid Date
==== Settings ====
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options:
{"id":"gighmmpiobklfepjocnamgkkbiglidom","url":"chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/adreport.html?url=http%3A%2F%
2Fnetizenbuzz.blogspot.in%2F&tabId=2","tab":{"active":true,"audible":false,"favIconUrl":"","height":969,"highlighted":true,"id":6,"incognito":false,"index":1,"mutedInfo":{"muted":false},"pinned":false,"selected":true,"status":"complete","title":"AdBlock
- Reporting an
ad","url":"chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/adreport.html?url=http%3A%2F%
2Fnetizenbuzz.blogspot.in
%2F&tabId=2","width":1920,"windowId":1},"frameId":0}
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
malware-notification: undefined
==== Other info: ====
AdBlock version number: 2.45 Stable
Total pings: 5
UserAgent: Mozilla/5.0 (Windows NT 10.0 WOW64) AppleWebKit/537.36 (KHTML,
like Gecko) Chrome/47.0.2526.106 Safari/537.36
==== Extension and App Information ====
Number 1
name: Google Slides
id: aapocclcgogkmnckokdopfmhonfmgoek
version: 0.9
enabled: true
type: legacy_packaged_app
Number 2
name: Google Docs
id: aohghmighlieiainnegkcijnfilokake
version: 0.9
enabled: true
type: legacy_packaged_app
Number 3
name: Google Drive
id: apdfllckaahabafndbhieahigkjlhalf
version: 14.1
enabled: true
type: hosted_app
Number 4
name: YouTube
id: blpcfgokakmgnkcojhhkbfbldkacnbeo
version: 4.2.8
enabled: true
type: hosted_app
Number 5
name: Google Search
id: coobgpohoikkiipiblmjeljniedjpjpf
version: 0.0.0.60
enabled: true
type: hosted_app
Number 6
name: Google Sheets
id: felcaaldnbdncclmgdcncolpebgiejap
version: 1.1
enabled: true
type: legacy_packaged_app
Number 7
name: Google Docs Offline
id: ghbmnnjooekpmoecnnnilnnbdlolhkhi
version: 1.1
enabled: true
type: extension
Number 8
name: AdBlock
id: gighmmpiobklfepjocnamgkkbiglidom
version: 2.45
enabled: true
type: extension
Number 9
name: Gmail
id: pjkljhegncpnkpknbcohdijeoejaedia
version: 8.1
enabled: true
type: hosted_app
Number 10
name: Avast Online Security
id: gomekmidlodglbbmalcneegieacbdmki
version: 11.1.0.210
enabled: false
type: extension
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
This
email has been sent from a virus-free computer protected by Avast.
www.avast.com
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
<#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
Support Staff 5 Posted by Rhana on 06 Jan, 2016 08:37 PM
Hi rdhklr,
Thank you, that helps. Let's try a couple of things.
Rhana
AdBlock Community Manager
6 Posted by rdhklr on 17 Jan, 2016 07:03 AM
Hello,
Ads still continue on the sites as before. No change.
In case it cannot be fixed, can you tell me why Adblock does not work on
this system/browser?
Support Staff 7 Posted by Rhana on 17 Jan, 2016 01:41 PM
Hi rdhklr,
The debugging information you provided indicates that two of your filter lists are not being updated. You said you have already uninstalled and reinstalled AdBlock twice, so let's try something different.
This should open the EasyList filter list in a new tab. Can you please let us know if that happens or if you get an error?
Rhana
AdBlock Community Manager
8 Posted by rdhklr on 25 Jan, 2016 04:50 PM
Hello.
EasyList (recommended). It says failed to fetch this filters!
Support Staff 9 Posted by Rhana on 25 Jan, 2016 05:04 PM
Hi rdhklr,
Let's try this. Please click this link: https://easylist-downloads.adblockplus.org/easylist.txt
Do you see the contents of the EasyList filter, or do you get an error?
Rhana
AdBlock Community Manager
10 Posted by rdhklr on 19 Feb, 2016 02:05 PM
=== Filter Lists ===
adblock_custom
last updated: Fri, 19 Feb 2016 13:57:29 GMT
easylist
last updated: Invalid Date
malware
last updated: Sun, 07 Feb 2016 01:36:51 GMT
=== Settings ===
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options:
{"id":"gighmmpiobklfepjocnamgkkbiglidom","url":"chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/adreport.html?url=http%3A%2F%
2Fnetizenbuzz.blogspot.in%2F&tabId=2","tab":{"active":true,"audible":false,"favIconUrl":"","height":969,"highlighted":true,"id":6,"incognito":false,"index":1,"mutedInfo":{"muted":false},"pinned":false,"selected":true,"status":"complete","title":"AdBlock
- Reporting an
ad","url":"chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/adreport.html?url=http%3A%2F%
2Fnetizenbuzz.blogspot.in
%2F&tabId=2","width":1920,"windowId":1},"frameId":0}
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
malware-notification: undefined
=== Other Info ===
AdBlock version number: 2.49 Stable
Total pings: 11
UserAgent: Mozilla/5.0 (Windows NT 10.0 Win64; x64) AppleWebKit/537.36
(KHTML, like Gecko) Chrome/48.0.2564.109 Safari/537.36
==== Extension and App Information ====
Number 1
name: Google Slides
id: aapocclcgogkmnckokdopfmhonfmgoek
version: 0.9
enabled: true
type: legacy_packaged_app
Number 2
name: Google Docs
id: aohghmighlieiainnegkcijnfilokake
version: 0.9
enabled: true
type: legacy_packaged_app
Number 3
name: Google Drive
id: apdfllckaahabafndbhieahigkjlhalf
version: 14.1
enabled: true
type: hosted_app
Number 4
name: YouTube
id: blpcfgokakmgnkcojhhkbfbldkacnbeo
version: 4.2.8
enabled: true
type: hosted_app
Number 5
name: Google Search
id: coobgpohoikkiipiblmjeljniedjpjpf
version: 0.0.0.60
enabled: true
type: hosted_app
Number 6
name: Google Sheets
id: felcaaldnbdncclmgdcncolpebgiejap
version: 1.1
enabled: true
type: legacy_packaged_app
Number 7
name: Google Docs Offline
id: ghbmnnjooekpmoecnnnilnnbdlolhkhi
version: 1.1
enabled: true
type: extension
Number 8
name: AdBlock
id: gighmmpiobklfepjocnamgkkbiglidom
version: 2.49
enabled: true
type: extension
Number 9
name: Gmail
id: pjkljhegncpnkpknbcohdijeoejaedia
version: 8.1
enabled: true
type: hosted_app
Number 10
name: Avast Online Security
id: gomekmidlodglbbmalcneegieacbdmki
version: 11.1.0.210
enabled: false
type: extension
Support Staff 11 Posted by Rhana on 19 Feb, 2016 11:00 PM
Hi rdhklr,
Were you able to try the suggestion I gave you? For reference, I asked you to click this link and tell me what happens: https://easylist-downloads.adblockplus.org/easylist.txt
Do you see the contents of the EasyList filter, or do you get an error?
Rhana
AdBlock Community Manager
12 Posted by rdhklr on 24 Feb, 2016 04:52 PM
Hi,
I get contents as per attachment. The screen shot is only of the first
sheet.
Support Staff 13 Posted by Rhana on 24 Feb, 2016 07:14 PM
Hi rdhklr,
Good! That means your computer is able to get to the filter list. Let's get your debugging information one more time and see whether anything has changed.
Can you please click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here and paste the text from the box into this discussion. Thanks!
Rhana
AdBlock Community Manager
14 Posted by rdhklr on 25 Feb, 2016 02:44 AM
=== Filter Lists ===
adblock_custom
last updated: Fri, 19 Feb 2016 13:57:29 GMT
easylist
last updated: Mon, 22 Feb 2016 14:11:22 GMT
malware
last updated: Mon, 22 Feb 2016 14:11:19 GMT
=== Settings ===
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options:
{"id":"gighmmpiobklfepjocnamgkkbiglidom","url":"chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/adreport.html?url=http%3A%2F%
2Fnetizenbuzz.blogspot.in%2F&tabId=2","tab":{"active":true,"audible":false,"favIconUrl":"","height":969,"highlighted":true,"id":6,"incognito":false,"index":1,"mutedInfo":{"muted":false},"pinned":false,"selected":true,"status":"complete","title":"AdBlock
- Reporting an
ad","url":"chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/adreport.html?url=http%3A%2F%
2Fnetizenbuzz.blogspot.in
%2F&tabId=2","width":1920,"windowId":1},"frameId":0}
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
malware-notification: undefined
=== Other Info ===
AdBlock version number: 2.50 Stable
Total pings: 11
UserAgent: Mozilla/5.0 (Windows NT 10.0 Win64; x64) AppleWebKit/537.36
(KHTML, like Gecko) Chrome/48.0.2564.116 Safari/537.36
==== Extension and App Information ====
Number 1
name: Google Slides
id: aapocclcgogkmnckokdopfmhonfmgoek
version: 0.9
enabled: true
type: legacy_packaged_app
Number 2
name: Google Docs
id: aohghmighlieiainnegkcijnfilokake
version: 0.9
enabled: true
type: legacy_packaged_app
Number 3
name: Google Drive
id: apdfllckaahabafndbhieahigkjlhalf
version: 14.1
enabled: true
type: hosted_app
Number 4
name: YouTube
id: blpcfgokakmgnkcojhhkbfbldkacnbeo
version: 4.2.8
enabled: true
type: hosted_app
Number 5
name: Google Search
id: coobgpohoikkiipiblmjeljniedjpjpf
version: 0.0.0.60
enabled: true
type: hosted_app
Number 6
name: Google Sheets
id: felcaaldnbdncclmgdcncolpebgiejap
version: 1.1
enabled: true
type: legacy_packaged_app
Number 7
name: Google Docs Offline
id: ghbmnnjooekpmoecnnnilnnbdlolhkhi
version: 1.1
enabled: true
type: extension
Number 8
name: AdBlock
id: gighmmpiobklfepjocnamgkkbiglidom
version: 2.50
enabled: true
type: extension
Number 9
name: Gmail
id: pjkljhegncpnkpknbcohdijeoejaedia
version: 8.1
enabled: true
type: hosted_app
Number 10
name: Avast Online Security
id: gomekmidlodglbbmalcneegieacbdmki
version: 11.1.0.221
enabled: false
type: extension
Support Staff 15 Posted by Rhana on 25 Feb, 2016 03:23 PM
Hi rdhklr,
Great, I see that all of your filter lists are now updating properly! Are you still seeing ads?
Rhana
AdBlock Community Manager