tag:old-support.getadblock.com,2013-08-06:/discussions/problems/93192-not-working-at-allAdBlock: Discussion 2016-02-25T15:23:58Ztag:old-support.getadblock.com,2013-08-06:Comment/387835512015-12-28T03:19:26Z2015-12-28T03:19:26ZNot working at all<div><p>Hi rdhklr,</p>
<p>Can you please:</p>
<ol>
<li>Click the <strong>AdBlock button</strong> and select
<strong>Options</strong>, then click <strong>SUPPORT</strong>. Next
to <strong>"Have our team requested some debug info?"</strong>
click <strong>here</strong> and paste the text from the box into
this discussion.<br></li>
<li>Attach a <a href="http://take-a-screenshot.org">screenshot</a>
with the ad(s) clearly marked. Please be sure to capture the entire
browser window.</li>
</ol>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/387835512016-01-05T14:38:00Z2016-01-05T14:38:00ZNot working at all<div><p>Hello,</p>
<p>Sorry for the late reply.</p>
<p>The screenshots are attached. I have only provided three, in
case more is<br>
required, let me know.</p>
<p><a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail">
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail</a><br>
This<br>
email has been sent from a virus-free computer protected by
Avast.<br>
<a href="http://www.avast.com">www.avast.com</a><br>
<a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail">
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail</a><br>
<#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2></p></div>rdhklrtag:old-support.getadblock.com,2013-08-06:Comment/387835512016-01-05T14:46:04Z2016-01-05T14:46:04ZNot working at all<div><p>Hi rdhklr,</p>
<p>Thank you for the screenshots! I also need the debugging
information. Can you please click the <strong>AdBlock
button</strong> and select <strong>Options</strong>, then click
<strong>SUPPORT</strong>. Next to <strong>"Have our team requested
some debug info?"</strong> click <strong>here</strong> and paste
the text from the box into this discussion. Thanks!</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/387835512016-01-06T02:15:07Z2016-01-06T02:15:07ZNot working at all<div><p>The text:</p>
<p>==== Filter Lists ==== adblock_custom<br>
last updated: Sun, 27 Dec 2015 15:07:30 GMT easylist<br>
last updated: Invalid Date malware<br>
last updated: Sat, 02 Jan 2016 02:25:30 GMT acceptable_ads<br>
last updated: Invalid Date</p>
<p>==== Settings ==== debug_logging: false<br>
youtube_channel_whitelist: false<br>
whitelist_hulu_ads: false<br>
show_context_menu_items: true<br>
show_advanced_options:<br>
{<a href="0}">id":"gighmmpiobklfepjocnamgkkbiglidom","url":"chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/adreport.html?url=http%3A%2F%
2Fnetizenbuzz.blogspot.in%2F&tabId=2","tab":{"active":true,"audible":false,"favIconUrl":"","height":969,"highlighted":true,"id":6,"incognito":false,"index":1,"mutedInfo":{"muted":false},"pinned":false,"selected":true,"status":"complete","title":"AdBlock<br>
- Reporting an
ad","url":"chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/adreport.html?url=http%3A%2F%<br>
2Fnetizenbuzz.blogspot.in<br>
%2F&tabId=2","width":1920,"windowId":1},"frameId</a>
display_stats: true<br>
display_menu_stats: true<br>
show_block_counts_help_link: true<br>
dropbox_sync: false<br>
show_survey: true<br>
malware-notification: undefined</p>
<p>==== Other info: ==== AdBlock version number: 2.45 Stable<br>
Total pings: 5<br>
UserAgent: Mozilla/5.0 (Windows NT 10.0 WOW64) AppleWebKit/537.36
(KHTML,<br>
like Gecko) Chrome/47.0.2526.106 Safari/537.36</p>
<p>==== Extension and App Information ==== Number 1<br>
name: Google Slides id: aapocclcgogkmnckokdopfmhonfmgoek version:
0.9 enabled: true type: legacy_packaged_app</p>
<p>Number 2<br>
name: Google Docs id: aohghmighlieiainnegkcijnfilokake version: 0.9
enabled: true type: legacy_packaged_app</p>
<p>Number 3<br>
name: Google Drive id: apdfllckaahabafndbhieahigkjlhalf version:
14.1 enabled: true type: hosted_app</p>
<p>Number 4<br>
name: YouTube id: blpcfgokakmgnkcojhhkbfbldkacnbeo version: 4.2.8
enabled: true type: hosted_app</p>
<p>Number 5<br>
name: Google Search id: coobgpohoikkiipiblmjeljniedjpjpf version:
0.0.0.60 enabled: true type: hosted_app</p>
<p>Number 6<br>
name: Google Sheets id: felcaaldnbdncclmgdcncolpebgiejap version:
1.1 enabled: true type: legacy_packaged_app</p>
<p>Number 7<br>
name: Google Docs Offline id: ghbmnnjooekpmoecnnnilnnbdlolhkhi
version: 1.1 enabled: true type: extension</p>
<p>Number 8<br>
name: AdBlock id: gighmmpiobklfepjocnamgkkbiglidom version: 2.45
enabled: true type: extension</p>
<p>Number 9<br>
name: Gmail id: pjkljhegncpnkpknbcohdijeoejaedia version: 8.1
enabled: true type: hosted_app</p>
<p>Number 10<br>
name: Avast Online Security id: gomekmidlodglbbmalcneegieacbdmki
version: 11.1.0.210 enabled: false type: extension</p>
<p><a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail">
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail</a><br>
This<br>
email has been sent from a virus-free computer protected by
Avast.<br>
<a href="http://www.avast.com">www.avast.com</a><br>
<a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail">
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail</a><br>
<#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2></p></div>rdhklrtag:old-support.getadblock.com,2013-08-06:Comment/387835512016-01-06T20:37:22Z2016-01-06T20:37:22ZNot working at all<div><p>Hi rdhklr,</p>
<p>Thank you, that helps. Let's try a couple of things.</p>
<ol>
<li>First, try updating your filter lists. Click the
<strong>AdBlock button</strong> and select
<strong>Options</strong>. On the <strong>FILTER LISTS</strong> tab
click <strong>update now</strong> and then reload a page where
you're seeing ads. If the ads are gone, you're all done! You just
had an outdated list. If the ads are still there, keep
going.<br></li>
<li>Next, try unchecking the <strong>Acceptable Ads</strong> filter
list on the "FILTER LISTS" page, then reload a page where
you’re seeing ads. Does that make a difference?</li>
</ol>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/387835512016-01-17T07:03:19Z2016-01-17T07:03:19ZNot working at all<div><p>Hello,</p>
<p>Ads still continue on the sites as before. No change.<br>
In case it cannot be fixed, can you tell me why Adblock does not
work on<br>
this system/browser?</p></div>rdhklrtag:old-support.getadblock.com,2013-08-06:Comment/387835512016-01-17T13:41:57Z2016-01-17T13:41:57ZNot working at all<div><p>Hi rdhklr,</p>
<p>The debugging information you provided indicates that two of
your filter lists are not being updated. You said you have already
uninstalled and reinstalled AdBlock twice, so let's try something
different.</p>
<ol>
<li>Click the <strong>AdBlock button</strong> and select
<strong>Options</strong>.<br></li>
<li>On the <strong>FILTER LISTS</strong> tab, scroll to the bottom
and click <strong>Show links to the filter lists</strong>.<br></li>
<li>Click <strong>EasyList (recommended)</strong>.</li>
</ol>
<p>This should open the EasyList filter list in a new tab. Can you
please let us know if that happens or if you get an error?</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/387835512016-01-25T16:50:25Z2016-01-25T16:50:25ZNot working at all<div><p>Hello.</p>
<p>EasyList (recommended). It says failed to fetch this
filters!</p></div>rdhklrtag:old-support.getadblock.com,2013-08-06:Comment/387835512016-01-25T17:04:54Z2016-01-25T17:04:54ZNot working at all<div><p>Hi rdhklr,</p>
<p>Let's try this. Please click this link: <a href="https://easylist-downloads.adblockplus.org/easylist.txt">https://easylist-downloads.adblockplus.org/easylist.txt</a></p>
<p>Do you see the contents of the EasyList filter, or do you get an
error?</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/387835512016-02-19T14:05:18Z2016-02-19T14:05:18ZNot working at all<div><p>=== Filter Lists === adblock_custom<br>
last updated: Fri, 19 Feb 2016 13:57:29 GMT easylist<br>
last updated: Invalid Date malware<br>
last updated: Sun, 07 Feb 2016 01:36:51 GMT</p>
<p>=== Settings === debug_logging: false<br>
youtube_channel_whitelist: false<br>
whitelist_hulu_ads: false<br>
show_context_menu_items: true<br>
show_advanced_options:<br>
{<a href="0}">id":"gighmmpiobklfepjocnamgkkbiglidom","url":"chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/adreport.html?url=http%3A%2F%
2Fnetizenbuzz.blogspot.in%2F&tabId=2","tab":{"active":true,"audible":false,"favIconUrl":"","height":969,"highlighted":true,"id":6,"incognito":false,"index":1,"mutedInfo":{"muted":false},"pinned":false,"selected":true,"status":"complete","title":"AdBlock<br>
- Reporting an
ad","url":"chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/adreport.html?url=http%3A%2F%<br>
2Fnetizenbuzz.blogspot.in<br>
%2F&tabId=2","width":1920,"windowId":1},"frameId</a>
display_stats: true<br>
display_menu_stats: true<br>
show_block_counts_help_link: true<br>
dropbox_sync: false<br>
show_survey: true<br>
malware-notification: undefined</p>
<p>=== Other Info === AdBlock version number: 2.49 Stable<br>
Total pings: 11<br>
UserAgent: Mozilla/5.0 (Windows NT 10.0 Win64; x64)
AppleWebKit/537.36<br>
(KHTML, like Gecko) Chrome/48.0.2564.109 Safari/537.36</p>
<p>==== Extension and App Information ==== Number 1<br>
name: Google Slides id: aapocclcgogkmnckokdopfmhonfmgoek version:
0.9 enabled: true type: legacy_packaged_app</p>
<p>Number 2<br>
name: Google Docs id: aohghmighlieiainnegkcijnfilokake version: 0.9
enabled: true type: legacy_packaged_app</p>
<p>Number 3<br>
name: Google Drive id: apdfllckaahabafndbhieahigkjlhalf version:
14.1 enabled: true type: hosted_app</p>
<p>Number 4<br>
name: YouTube id: blpcfgokakmgnkcojhhkbfbldkacnbeo version: 4.2.8
enabled: true type: hosted_app</p>
<p>Number 5<br>
name: Google Search id: coobgpohoikkiipiblmjeljniedjpjpf version:
0.0.0.60 enabled: true type: hosted_app</p>
<p>Number 6<br>
name: Google Sheets id: felcaaldnbdncclmgdcncolpebgiejap version:
1.1 enabled: true type: legacy_packaged_app</p>
<p>Number 7<br>
name: Google Docs Offline id: ghbmnnjooekpmoecnnnilnnbdlolhkhi
version: 1.1 enabled: true type: extension</p>
<p>Number 8<br>
name: AdBlock id: gighmmpiobklfepjocnamgkkbiglidom version: 2.49
enabled: true type: extension</p>
<p>Number 9<br>
name: Gmail id: pjkljhegncpnkpknbcohdijeoejaedia version: 8.1
enabled: true type: hosted_app</p>
<p>Number 10<br>
name: Avast Online Security id: gomekmidlodglbbmalcneegieacbdmki
version: 11.1.0.210 enabled: false type: extension</p></div>rdhklrtag:old-support.getadblock.com,2013-08-06:Comment/387835512016-02-19T23:00:45Z2016-02-19T23:00:45ZNot working at all<div><p>Hi rdhklr,</p>
<p>Were you able to try the suggestion I gave you? For reference, I
asked you to click this link and tell me what happens: <a href="https://easylist-downloads.adblockplus.org/easylist.txt">https://easylist-downloads.adblockplus.org/easylist.txt</a></p>
<p>Do you see the contents of the EasyList filter, or do you get an
error?</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/387835512016-02-24T16:52:42Z2016-02-24T16:52:42ZNot working at all<div><p>Hi,</p>
<p>I get contents as per attachment. The screen shot is only of the
first<br>
sheet.</p></div>rdhklrtag:old-support.getadblock.com,2013-08-06:Comment/387835512016-02-24T19:14:55Z2016-02-24T19:14:55ZNot working at all<div><p>Hi rdhklr,</p>
<p>Good! That means your computer is able to get to the filter
list. Let's get your debugging information one more time and see
whether anything has changed.</p>
<p>Can you please click the <strong>AdBlock button</strong> and
select <strong>Options</strong>, then click
<strong>SUPPORT</strong>. Next to <strong>"Have our team requested
some debug info?"</strong> click <strong>here</strong> and paste
the text from the box into this discussion. Thanks!</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/387835512016-02-25T02:44:24Z2016-02-25T02:44:24ZNot working at all<div><p>=== Filter Lists === adblock_custom<br>
last updated: Fri, 19 Feb 2016 13:57:29 GMT easylist<br>
last updated: Mon, 22 Feb 2016 14:11:22 GMT malware<br>
last updated: Mon, 22 Feb 2016 14:11:19 GMT</p>
<p>=== Settings === debug_logging: false<br>
youtube_channel_whitelist: false<br>
whitelist_hulu_ads: false<br>
show_context_menu_items: true<br>
show_advanced_options:<br>
{<a href="0}">id":"gighmmpiobklfepjocnamgkkbiglidom","url":"chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/adreport.html?url=http%3A%2F%
2Fnetizenbuzz.blogspot.in%2F&tabId=2","tab":{"active":true,"audible":false,"favIconUrl":"","height":969,"highlighted":true,"id":6,"incognito":false,"index":1,"mutedInfo":{"muted":false},"pinned":false,"selected":true,"status":"complete","title":"AdBlock<br>
- Reporting an
ad","url":"chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/pages/adreport.html?url=http%3A%2F%<br>
2Fnetizenbuzz.blogspot.in<br>
%2F&tabId=2","width":1920,"windowId":1},"frameId</a>
display_stats: true<br>
display_menu_stats: true<br>
show_block_counts_help_link: true<br>
dropbox_sync: false<br>
show_survey: true<br>
malware-notification: undefined</p>
<p>=== Other Info === AdBlock version number: 2.50 Stable<br>
Total pings: 11<br>
UserAgent: Mozilla/5.0 (Windows NT 10.0 Win64; x64)
AppleWebKit/537.36<br>
(KHTML, like Gecko) Chrome/48.0.2564.116 Safari/537.36</p>
<p>==== Extension and App Information ==== Number 1<br>
name: Google Slides id: aapocclcgogkmnckokdopfmhonfmgoek version:
0.9 enabled: true type: legacy_packaged_app</p>
<p>Number 2<br>
name: Google Docs id: aohghmighlieiainnegkcijnfilokake version: 0.9
enabled: true type: legacy_packaged_app</p>
<p>Number 3<br>
name: Google Drive id: apdfllckaahabafndbhieahigkjlhalf version:
14.1 enabled: true type: hosted_app</p>
<p>Number 4<br>
name: YouTube id: blpcfgokakmgnkcojhhkbfbldkacnbeo version: 4.2.8
enabled: true type: hosted_app</p>
<p>Number 5<br>
name: Google Search id: coobgpohoikkiipiblmjeljniedjpjpf version:
0.0.0.60 enabled: true type: hosted_app</p>
<p>Number 6<br>
name: Google Sheets id: felcaaldnbdncclmgdcncolpebgiejap version:
1.1 enabled: true type: legacy_packaged_app</p>
<p>Number 7<br>
name: Google Docs Offline id: ghbmnnjooekpmoecnnnilnnbdlolhkhi
version: 1.1 enabled: true type: extension</p>
<p>Number 8<br>
name: AdBlock id: gighmmpiobklfepjocnamgkkbiglidom version: 2.50
enabled: true type: extension</p>
<p>Number 9<br>
name: Gmail id: pjkljhegncpnkpknbcohdijeoejaedia version: 8.1
enabled: true type: hosted_app</p>
<p>Number 10<br>
name: Avast Online Security id: gomekmidlodglbbmalcneegieacbdmki
version: 11.1.0.221 enabled: false type: extension</p></div>rdhklrtag:old-support.getadblock.com,2013-08-06:Comment/387835512016-02-25T15:23:57Z2016-02-25T15:23:57ZNot working at all<div><p>Hi rdhklr,</p>
<p>Great, I see that all of your filter lists are now updating
properly! Are you still seeing ads?</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhana