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Not compatible with Facebook

Barbara Goss's Avatar

Barbara Goss

02 Jan, 2016 03:16 AM

English only!

Please answer the following questions so that we can process your bug report, otherwise, we may have to ignore it.
Also, please put your name, or a screen name, and your email above so that we can contact you if needed.
If you don't want your report to be made public, check that box, too.

Can you provide detailed steps on how to reproduce the problem?
I cannot see any messages, friend requests or notifications... all tabs are blank when I install AdBlock. OS X Yosemite.

What should happen when you do the above steps

What actually happened?

Do you have any other comments? If you can, can you please attach a screenshot of the bug?

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====  
  last updated: Sat, 02 Jan 2016 02:51:20 GMT  
  last updated: Sat, 02 Jan 2016 02:51:23 GMT  
  last updated: Sat, 02 Jan 2016 02:51:20 GMT  
  last updated: Sat, 02 Jan 2016 02:52:20 GMT  
==== Custom Filters ====[id="simplemodal-data"][class="simplemodal-data"][id="revexitheader"][id="ctoinnerwrapper"][class="popup-exit-intent js-popup-exit-intent"][class="uiScrollableAreaBody"]  
==== Settings ====  
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: false
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
show_google_search_text_ads: true
ble_ads: true
malware-notification: undefined
==== Other info: ====  
AdBlock version number: 2.43 Stable  
Total pings: 12  
UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_10_4) AppleWebKit/600.7.12 (KHTML, like Gecko) Version/8.0.7 Safari/600.7.12
  1. Support Staff 1 Posted by Rhana on 02 Jan, 2016 06:00 PM

    Rhana's Avatar

    Hi Barbara,

    From the debugging information that accompanied your report, it looks as though you have somehow created a custom filter that prevents Facebook from working properly.

    On Facebook, click the AdBlock button and then click Undo my blocks on this domain. Reload the page in question.

    If that doesn't work or if you don't see Undo my blocks on this domain in the menu, try this:

    1. Click the AdBlock button > Options > CUSTOMIZE tab.
    2. Next to "Manually edit your filters" click Edit.
    3. Delete the line containing the word "facebook."
    4. Click Save.

      Let me know if this doesn't work for you!

    AdBlock Community Manager

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