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FYI AdBlock adding creating large emails on Microsoft Outlook webmail!
I use MS Outlook webmail at my company and people started complaining that an email with "test 123" was received as 418kb! A mail with say 500 characters was blowing up to like 1MB!
I disabled adblock (version updated 12/29/2015) or so (I use OSX 10.11.2) and all back to normal. I re-enabled and added my site to the whitelist in adblock and it's all back to the normal size.
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Support Staff 1 Posted by Rhana on 07 Jan, 2016 01:33 AM
Hi Soames,
This doesn't sound like something AdBlock could cause. Can you please remove the whitelist and try a couple of things to isolate the problem?
First let's get some basic troubleshooting information. Please click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.
If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?
Let us know how it goes!
Rhana
AdBlock Community Manager
2 Posted by Soames Lum on 08 Jan, 2016 12:47 AM
Here is an email directly from my MS webmail account to yourself with Adblock enabled but my manual filters configured WITHOUT the URLs of my webmail client (ie you this email should be way larger than you expect).
Adblock Filter list for "normal sized" emails:
@@http://mail.seaspan.com$document
@@https://mail.seaspan.com$document
@@bestbuy.ca$document
@@speedof.me$document
Adblock Filter list for "large" emails: (this email sent with this configuration)
@@bestbuy.ca$document
@@speedof.me$document
Adblock support info here as requested: (sorry, don't have time to troubleshoot your instructions right now)
==== Filter Lists ====
adblock_custom
last updated: Tue, 05 Jan 2016 13:32:47 GMT
easylist
last updated: Tue, 05 Jan 2016 03:32:51 GMT
malware
last updated: Thu, 07 Jan 2016 03:33:09 GMT
easyprivacy
last updated: Thu, 07 Jan 2016 06:33:14 GMT
antisocial
last updated: Tue, 05 Jan 2016 14:32:49 GMT
warning_removal
last updated: Thu, 07 Jan 2016 21:33:07 GMT
acceptable_ads
last updated: Wed, 06 Jan 2016 22:33:11 GMT
url:http://www.ebates.ca/static/cashback-shopping-whitelist?
last updated: Wed, 06 Jan 2016 01:32:53 GMT
==== Custom Filters ====
@@bestbuy.ca$document
@@speedof.me$document
==== Settings ====
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: false
show_advanced_options: true
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
clicktoflash_compatibility_mode: true
malware-notification: undefined
==== Other info: ====
AdBlock version number: 2.42 Stable
Last known error: Date added:Mon Nov 23 2015 18:26:56 GMT-0800 (PST) Error: filtering/myfilters.js:522:54
Total pings: 22
UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_11_2) AppleWebKit/601.3.9 (KHTML, like Gecko) Version/9.0.2 Safari/601.3.9
________________________________
Sent: January-07-16 4:08 PM
To: Soames Lum
Subject: Fwd: FYI AdBlock adding creating large emails on Microsoft Outlook webmail! [Problems #93380]
Begin forwarded message:
Support Staff 3 Posted by Rhana on 10 Jan, 2016 12:28 AM
Hi Soames,
Thank you for the debugging information. It will really help if you can try those troubleshooting suggestions I gave you. Here they are again for reference.
Please let us know how it goes!
Rhana
AdBlock Community Manager