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AdBlock Keeps 'Unloading' -- Have to 'Reload' it, Over & Over & Over...

Steven's Avatar


09 Jan, 2016 05:57 PM

The extension keeps failing in Chrome and has to be 'reloaded.' Had a different adblocker before, never had this problem.

  1. Support Staff 1 Posted by Rhana on 09 Jan, 2016 11:24 PM

    Rhana's Avatar

    Hi Steven,

    That's very odd. Can you please attach a screenshot that shows the error you're seeing? Please be sure to capture the entire browser window.

    AdBlock Community Manager

  2. 2 Posted by Steven on 10 Jan, 2016 12:15 AM

    Steven's Avatar

    There's nothing to show. The AdBlock button disappears from the browser, and in the extensions list, it says "Reload."

    Sometimes, I see a fleeting bubble by the taskbar saying that it has crashed, but it fades away far too quickly to capture it.

    Your developers need to go back to the drawing board vis-a-vis Chrome. The app scarcely lasts an hour before crashing, sometimes much less...

  3. Support Staff 3 Posted by Rhana on 10 Jan, 2016 12:40 AM

    Rhana's Avatar

    Hi Steven,

    AdBlock usually runs very well in Chrome. In fact, it was originally developed for Chrome. :)

    Let's start with the basics. Can you please uninstall and reinstall AdBlock and let us know if that helps?

    AdBlock Community Manager

  4. 4 Posted by Steven on 10 Jan, 2016 12:49 AM

    Steven's Avatar

    Already tried that. Does not help. Chrome keeps changing, by the way, without notification to anyone. AdBlock is not the only browser extension that has started crashing where it did not before...

    Please do not ask me to jump through every conceivable hoop to avoid escalating this to your developers. That is who needs to re-examine the app.

  5. Support Staff 5 Posted by Rhana on 13 Jan, 2016 04:17 PM

    Rhana's Avatar

    Hi Steven,

    If this is happening with other extensions, which is usually the case with these kinds of crashes, then this is an issue with Chrome rather than any one extension. We don't provide technical support for all of Chrome, but I'm happy to try to help! It does, however, involve jumping through a few hoops, but at least we can start with the easy ones.

    Perform each step in order, restarting Chrome after each. Only move to the next step if the problem is still happening.

    1. Look for and uninstall unfamiliar extensions
    2. Clear your browser cache.
    3. Recreate your Chrome profile.
    4. Reset Chrome's settings.
    5. Remove software that affects Chrome.
    6. Uninstall Chrome. Be sure to select Also delete your browsing data. Then reinstall Chrome and reinstall AdBlock from our website.

    Please let us know if which step, if any, helps!

    AdBlock Community Manager

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