tag:old-support.getadblock.com,2013-08-06:/discussions/problems/93459-chrome-ab-and-abp-constantly-crashingAdBlock: Discussion 2016-03-01T17:17:20Ztag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-12T04:14:36Z2016-01-13T16:11:18Z[Chrome] AB and ABP Constantly crashing<div><p>I should probably start this off by saying I'm not 100% sure
this problem is related to the plugins themselves. I'm just
generally looking for help and am unsure where to find it.</p>
<p>Problems:<br>
Adblock and Adblock Plus crashing.<br>
Video players failing to play regardless of adblockers<br>
A chrome tab CRASHED, which I never thought was possible.<br>
Skype gave an error essentially telling me I didn't have enough
available RAM to start it even though ram usage was only at ~80% (I
have 8GB)<br>
I believe I had a blue screen of death. Not entirely sure
though.<br>
Attempting to reload Adblock results in it instantly crashing
again. ABP seems more resilient against the crashes, although
occasionally crashing.<br>
All these problems aren't constant, they happen in episodes,
restarting chrome or even going as far as to restart my computer
temporarily fixes it.<br>
A couple days ago my laptop overheated twice in one day. It hasn't
done that once the entire time I've owned it. Thankfully I don't
think there was any damage, thanks to safeties turning off the
computer before heat can be a problem.<br>
Back to the blue screen of death, I say I'm not sure because what
happened was my display got disabled and my sound card froze,
causing that stereotypical glitch noise of the same second of sound
being repeated endlessly, the display didn't come back so I decided
to turn off my laptop and turn it back on.<br>
Also, AdBlock and ABP don't give me error messages. It's just in
the bottom right "AdBlock has crashed. Click this balloon to reload
the extension." Also worth noting, if I can get AdBlock to
stabilize during one of its crashing fits, it will crash if I
switch to a different tab.<br>
I ran a full virus scan with MalwareBytes Anti-Malware, it found no
viruses.</p>
<p>If there's too many problems that're unrelated to AdBlock, can
someone at least point me in the right direction?</p>
<p>EDIT: Add to the list of problems, ABP isn't blocking ads, and
changing the page in any way or even clicking the icon, will crash
regular AdBlock. Also I've tried reinstalling both AB and ABP,
still crashes.</p>
<p>EDIT #2: Closed Chrome and used task manager to kill a lingering
process of Chrome, now AB is the stable one and ABP is the one
crashing a lot...? Ads still aren't being blocked. The youtube
video I tested with actually broke the tab, just randomly gave me a
generic "Aw, snap" tab error with no real error code or
explanation, "Learn More" button just leads to support home
page.<br>
I could at least get AB to stabilize on a single page, ABP just
won't stay up. It crashes the instant it's loaded regardless.<br>
Now I can actually click the AB button, which actually does
nothing. The button gets pressed in but that's it. Nothing pops
up.</p>
<p>EDIT #3: I had a glimmer of hope as I had disabled WOT (Web of
Trust, an extension that shows website credibility based on other
user reviews) and suddenly ads were being blocked again, then
youtube killed all my hopes and dreams and now they're BOTH
crashing, and videos still aren't playing.</p>
<p>EDIT #4: After doing nothing but reloading the extensions, they
stopped crashing, but they still aren't blocking ads, although
youtube is finally working again. Clicking either button still does
nothing.</p>
<p>EDIT #5 I entirely take back what I said about restarting my
computer fixing anything. Both AdBlocks have stopped crashing, and
they're blocking ads again, but video players still aren't playing.
They're TECHNICALLY playing, but nothing happens, no video, no
audio, just buffers the rest of the video in the background, and
can't be paused. Also, the reason I restarted my computer was to
download updates for windows. Turns out they failed to properly
configure so my computer had to deal with just updating my skype
without my permission.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-13T19:42:27Z2016-01-13T19:42:27Z[Chrome] AB and ABP Constantly crashing<div><p>Hi Kyle,</p>
<p>Wow, that was a roller coaster ride! I felt I was right there in
the front car with you on that one.</p>
<p>So if I'm following along properly, restarting your computer
seems to have fixed most of the issues you were having, except for
videos. We'll get to that in a second. When you start seeing errors
such as the ones you reported, it tends to mean the computer is
crying out for a kick upside the head. How often do you restart
your computer, in general? With earlier versions of Windows such as
Windows 7, I recommend restarting every few days. Some people
maintain that you hardly ever need to restart, but I have found
consistently that restarting fixes 99% of all computer
problems.</p>
<p>Now about those videos... First let's get some basic
troubleshooting information. Please click the <strong>AdBlock
button</strong> and select <strong>Options</strong>, then click
<strong>SUPPORT</strong>. Next to <strong>"Have our team requested
some debug info?"</strong> click <strong>here</strong>. Paste the
text from the box into this discussion.</p>
<p>Next, let's see if a broken filter list or extension is causing
this.</p>
<ol>
<li>First try updating your filter lists. Click the <strong>AdBlock
button</strong> and select <strong>Options</strong>. On the
<strong>FILTER LISTS</strong> tab click <strong>update now</strong>
and then reload the page where you're seeing the problem. If the
problem goes away, great, you're all done! You just had an outdated
list. If the problem is still there, keep going.<br></li>
<li>Next, try disabling all your filter lists. Uncheck all the
lists on the "FILTER LISTS" page, then reload the page where
you’re seeing the problem. If the problem goes away, great,
we know it's one of the lists that's causing it.<br></li>
<li>Now re-enable the lists one by one, reloading the page where
you’re seeing the problem after each list is enabled. (Make
sure to wait for AdBlock to fetch the list before reloading the
page.) Which list causes the problem to happen again?<br></li>
<li>Please report this to the list maintainers. You can find the
<a href="http://support.getadblock.com/kb/other-problems/how-can-i-contact-the-filter-list-maintainers">
contact info</a> in our Knowledge Base.</li>
</ol>
<p>If unchecking all the filter lists did not fix the problem, try
the same thing with your browser extensions: Disable all of them,
then re-enable the extensions one by one, reloading the problem
page after each. Which extension causes the problem to happen
again?</p>
<p>Let us know how it goes!</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-14T00:36:18Z2016-01-14T00:36:18Z[Chrome] AB and ABP Constantly crashing<div><p>"First try updating your filter lists. Click the AdBlock button
and select Options. On the FILTER LISTS tab click update now and
then reload the page where you're seeing the problem. If the
problem goes away, great, you're all done! You just had an outdated
list. If the problem is still there, keep going. Next, try
disabling all your filter lists. Uncheck all the lists on the
"FILTER LISTS" page, then reload the page where you’re seeing
the problem. If the problem goes away, great, we know it's one of
the lists that's causing it.<br>
Now re-enable the lists one by one, reloading the page where
you’re seeing the problem after each list is enabled. (Make
sure to wait for AdBlock to fetch the list before reloading the
page.) Which list causes the problem to happen again?<br>
Please report this to the list maintainers. You can find the
contact info in our Knowledge Base."</p>
<p>Thing is though, I don't think it's the filter lists. Like I
said, the problem is episodic, it's not a constant thing it just
kind of happens and my computer throws a fit, I'll be sure to try
this though during one of the episodes, because it doesn't happen
on a specific page to a specific thing, last time it started I was
in the middle of a youtube video then got interrupted by an ad, so
I went out of full screen and noticed AdBlock had crashed. I doubt
the filters caused that. Also, here's the other thing you asked
for:</p>
<p>==== Filter Lists ====<br>
adblock_custom<br>
last updated: Tue, 12 Jan 2016 02:33:52 GMT<br>
easylist<br>
last updated: Tue, 12 Jan 2016 12:34:29 GMT<br>
malware<br>
last updated: Wed, 13 Jan 2016 16:55:59 GMT<br>
acceptable_ads<br>
last updated: Wed, 13 Jan 2016 16:56:00 GMT</p>
<p>==== Settings ====<br>
debug_logging: false<br>
youtube_channel_whitelist: false<br>
whitelist_hulu_ads: false<br>
show_context_menu_items: true<br>
show_advanced_options: false<br>
display_stats: true<br>
display_menu_stats: true<br>
show_block_counts_help_link: true<br>
dropbox_sync: false<br>
show_survey: true<br>
malware-notification: undefined</p>
<p>==== Other info: ====<br>
AdBlock version number: 2.46 Stable<br>
Total pings: 8<br>
UserAgent: Mozilla/5.0 (Windows NT 6.1 WOW64) AppleWebKit/537.36
(KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36</p>
<p>==== Extension and App Information ====<br>
Number 1<br>
name: Google Drive<br>
id: apdfllckaahabafndbhieahigkjlhalf<br>
version: 14.1<br>
enabled: true<br>
type: hosted_app</p>
<p>Number 2<br>
name: YouTube<br>
id: blpcfgokakmgnkcojhhkbfbldkacnbeo<br>
version: 4.2.8<br>
enabled: true<br>
type: hosted_app</p>
<p>Number 3<br>
name: Adblock Plus<br>
id: cfhdojbkjhnklbpkdaibdccddilifddb<br>
version: 1.10<br>
enabled: true<br>
type: extension</p>
<p>Number 4<br>
name: Google Search<br>
id: coobgpohoikkiipiblmjeljniedjpjpf<br>
version: 0.0.0.60<br>
enabled: true<br>
type: hosted_app</p>
<p>Number 5<br>
name: AdBlock<br>
id: gighmmpiobklfepjocnamgkkbiglidom<br>
version: 2.46<br>
enabled: true<br>
type: extension</p>
<p>Number 6<br>
name: Gmail<br>
id: pjkljhegncpnkpknbcohdijeoejaedia<br>
version: 8.1<br>
enabled: true<br>
type: hosted_app</p>
<p>Number 7<br>
name: Google Slides<br>
id: aapocclcgogkmnckokdopfmhonfmgoek<br>
version: 0.9<br>
enabled: false<br>
type: legacy_packaged_app</p>
<p>Number 8<br>
name: Angry Birds<br>
id: aknpkdffaafgjchaibgeefbgmgeghloj<br>
version: 1.5.0.8<br>
enabled: false<br>
type: hosted_app</p>
<p>Number 9<br>
name: Google Docs<br>
id: aohghmighlieiainnegkcijnfilokake<br>
version: 0.9<br>
enabled: false<br>
type: legacy_packaged_app</p>
<p>Number 10<br>
name: WOT: Web of Trust, Website Reputation Ratings<br>
id: bhmmomiinigofkjcapegjjndpbikblnp<br>
version: 3.0.0<br>
enabled: false<br>
type: extension</p>
<p>Number 11<br>
name: Awaken the Force Within<br>
id: boeojddkbfhdgnnicgkgogjnbkdljibb<br>
version: 11.38.2<br>
enabled: false<br>
type: extension</p>
<p>Number 12<br>
name: Tampermonkey<br>
id: dhdgffkkebhmkfjojejmpbldmpobfkfo<br>
version: 3.12.58<br>
enabled: false<br>
type: extension</p>
<p>Number 13<br>
name: Polycraft<br>
id: eopfmbpfhhfnklgmjpoehcjaajhpbhbl<br>
version: 1.0.0.25<br>
enabled: false<br>
type: packaged_app</p>
<p>Number 14<br>
name: Google Sheets<br>
id: felcaaldnbdncclmgdcncolpebgiejap<br>
version: 1.1<br>
enabled: false<br>
type: legacy_packaged_app</p>
<p>Number 15<br>
name: Google Docs Offline<br>
id: ghbmnnjooekpmoecnnnilnnbdlolhkhi<br>
version: 1.1<br>
enabled: false<br>
type: extension</p>
<p>Like I said, if it acts up again I'll try what you asked and
reply/edit to show the results.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-14T01:49:21Z2016-01-14T01:49:21Z[Chrome] AB and ABP Constantly crashing<div><p>Hi Kyle,</p>
<p>Thanks! I'll keep this discussion open for you (but will
secretly be hoping that you don't have the issue again!).</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-14T03:51:19Z2016-01-14T05:50:37Z[Chrome] AB and ABP Constantly crashing<div><p>Well this is awkward. It's acting up again, and turns out I
can't open the options or anything related to the extension while
it's acting up. And they're both acting up. If I can make one calm
down with the crashing I'll see if I can sneak my way into its
options before it runs into a crash and cries in a corner.</p>
<p>I take that entirely back, I'm just writing this as things
happen, the extensions page itself can't be loaded. That's
essentially game over.</p>
<p>Excuse me while I just copy this and restart the browser, then
feel stupid after I realize restarting the browser has literally no
effect on this reply if I'm copy/pasting it.</p>
<p>Okay, interesting development. A little extra info, going into
AdBlock options brings a grey screen, no error. Now, after
restarting chrome, here's what happened, I have 6 tabs, 2 "aw,
snap"d me, 2 grey screened, this one loaded, the other one is
infinitely loading even though I clicked the X to make it stop
trying to load.</p>
<p>Tried refreshing all tabs (Except this one. I don't wanna risk
losing my only hope.) Nothing changed EXCEPT one of the "aw, snap"s
turned into a white screen. Not a grey screen, oh no, this one's
pure. He's white.</p>
<p>And... My wifi is... Wired...? What? Computer you're drunk go
home!<br>
Humor aside, my wireless connection to the internet is apparently
being read as wired, which really confuses me. How do you make that
mistake? I have a charger, a mouse, a keyboard and a headset
plugged in, I don't see an ethernet cord.</p>
<p>Oh also, AdBlock stabilized. Just now noticed that. Tried
getting into its options, it has evolved, it went from "NOPE, I'M
OUTTA HERE!" crash, to infinitely loading. Learning from my music
tab, I see. Yeah, just like the tab I use for music, it isn't going
to stop loading even though I hit the X where the refresh usually
is.</p>
<p>I'll edit this if anything new arises. (Or post a new reply
entirely if you're here to reply.)</p>
<p>Here's hoping new replies show up automatically instead of
needing to refresh to see them. If that happens I'm just gonna
temporarily switch to firefox or.... <em>shivers</em> internet
explorer....</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-14T04:02:22Z2016-01-14T05:44:13Z[Chrome] AB and ABP Constantly crashing<div><p>Mobile to the rescue!<br>
The support tab crashed.<br>
I opened IE<br>
My video card had a heart attack (a couple short black screens
followed by a long black screen)<br>
Followed by my third BSOD. Fun.</p>
<p>EDIT: Huh... Everything's fine now except my music tab, that's
still infinitely loading. I mean, I copied it's link into a new tab
and it loaded pretty quickly, but it's still odd none-the-less.</p>
<p>EDIT #2: Welp, nothing new's happening. Guess restarting fixed
it for the day. See you tomorrow when it inevitably acts up
again.</p>
<p>EDIT #3: I just realized I entirely skipped something you asked,
sorry,<br>
"When you start seeing errors such as the ones you reported, it
tends to mean the computer is crying out for a kick upside the
head. How often do you restart your computer, in general?" On
average, about a week or so. I actually do like to occasionally use
task manager to keep track of uptime, which includes when I sleep
my computer nightly. Although lately I've been restarting daily,
given BSOD's, and that one day my laptop overheated twice.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-15T00:23:10Z2016-01-15T00:35:17Z[Chrome] AB and ABP Constantly crashing<div><p>Mobile to the rescue once more, the YouTube video I was watching
suddenly went out of fullscreen and the tab unloaded and suddenly
my monitor turned off. Didn't even get a chance to figure out
what's going on.</p>
<p>EDIT: So, got the "Windows has recovered from an unexpected
shutdown" message, clicked details, turns out it was a BSOD, as
expected. Explains why my monitor didn't bother coming back.</p>
<p>EDIT #2: I was curious if maybe heat could be the problem,
because the vast majority of the ventilation is on the bottom,
which, you know, is usually against a table. 10/10 design decisions
right there. Either way, me being the macgyver I am, folded up some
tissues and used them as small legs almost for the back of my
computer, so air can ventilate a little easier, if heat's the
problem. Now to wait and see if the issues cool down.<br>
I'm sorry you had to endure that pun.<br>
But in all seriousness, I'll tell you the day after tomorrow if the
daily issues stop. Or at least become bi-daily.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-15T20:49:27Z2016-01-15T20:49:27Z[Chrome] AB and ABP Constantly crashing<div><p>I'm noticing a pattern, BSOD's are getting a lot more sudden.
Instead of messing around with video players or extensions, this
time it just got right to the point and instantly BSOD'd</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-16T02:38:11Z2016-01-16T02:38:11Z[Chrome] AB and ABP Constantly crashing<div><p>Hi Kyle,</p>
<p>Genius MacGyver hack, by the way! You know what, quite often
those BSODs can actually be useful. The next time one happens, grab
your phone and snap a picture of the screen. What you want to
capture is the long string of hex code that appears at the bottom
(I think; it's been a while since I saw a BSOD).</p>
<p>Then, take a look at this page: <a href="http://pcsupport.about.com/od/findbyerrormessage/tp/stop_error_list.htm">
List of Blue Screen Error Codes</a>. There are lots of these kinds
of sites; this is just the first one Google returned when I
searched for "bsod hex codes windows 7." You can also try just
Googling your code. Finding out exactly what the error is will help
in diagnosing the problem that's triggering those BSODs.</p>
<p>I'll stay with you until the bitter end because you've got me
hooked, although at some point we're going to have to part
ways...me back to AdBlock-land, you to your local Geek Squad or
Micro Center.</p>
<p>BTW, have you considered upgrading to Windows 10? :)</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-16T06:26:47Z2016-01-16T06:26:47Z[Chrome] AB and ABP Constantly crashing<div><p>Funny you should mention parting ways, to be perfectly honest I
had a feeling something of this magnitude doesn't quite fit in an
extension support forum, so around the second or third BSOD I went
to a more general support forum, <a href="http://www.bleepingcomputer.com">www.bleepingcomputer.com</a> to
be exact. In more in-your-area-of-expertise news, opened youtube
after a BSOD, it loaded the raw links and stuff, but didn't
graphically bother making it look nice and all that, disabling
adblock (but not ABP?) fixed it, I mean I can live knowing I have
at least ABP running but I'm curious why adblock hates youtube,</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-16T17:44:59Z2016-01-16T17:44:59Z[Chrome] AB and ABP Constantly crashing<div><p>Hi Kyle,</p>
<p>In a classic case of rotten timing, you happened to hit YouTube
just as a filter list update broke the site. If you're interested,
you can read <a href="http://www.malwaredomains.com/?p=4002">the
gory details</a> behind YouTube's flakiness.</p>
<p>The folks who maintain the list quickly corrected the problem
and released an update. To get it, just refresh your filter
lists:</p>
<ol>
<li>Click the <strong>AdBlock button</strong> and select
<strong>Options</strong>.<br></li>
<li>On the <strong>FILTER LISTS</strong> tab, click <strong>update
now</strong>.</li>
</ol>
<p>If this doesn't help, please let me know! Once you get your
computer running properly, of course. :)</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-17T08:18:48Z2016-01-17T08:18:48Z[Chrome] AB and ABP Constantly crashing<div><p>Just a little update, it seems the problem has evolved over
time.<br>
Originally, it broke video players, extensions and just generally
chrome itself then crashed my computer. At one point it 100% broke
windows update (have yet to actually fix it) and now instead of
messing around with my browser, it's crashing skype, and usually
just getting straight to the point with a random BSOD</p>
<p>Since you said you're interested in my problem, here's the
thread for it, <a href="http://www.bleepingcomputer.com/forums/t/602144/chrome-ram-and-bsod-issues/?p=3910765">
http://www.bleepingcomputer.com/forums/t/602144/chrome-ram-and-bsod...</a><br>
To be honest I'm kinda enjoying solving this as well. Gives me
something to do with all my spare time. Oh hey I think spotify just
crashed as I'm typing this. Fun.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-17T13:32:11Z2016-01-17T13:32:11Z[Chrome] AB and ABP Constantly crashing<div><p>Hi Kyle,</p>
<p>LOL, your reporting style is great. You get all the relevant
information in while keeping your sense of humor. That's a rare
gift, believe me.</p>
<p>I read the Bleeping Computer thread. It looks like you're in
good hands. Still pulling for you!</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-18T23:55:00Z2016-01-18T23:55:00Z[Chrome] AB and ABP Constantly crashing<div><p>Looks like we may have narrowed it down to overheating, also
worth noting my thread was misplaced I guess. The NEW thread is
here: <a href="http://www.bleepingcomputer.com/forums/t/602588/cpu-core-temps-averaging-too-high/?p=3912508">
http://www.bleepingcomputer.com/forums/t/602588/cpu-core-temps-aver...</a></p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-19T00:59:15Z2016-01-19T00:59:15Z[Chrome] AB and ABP Constantly crashing<div><p>Hi Kyle,</p>
<p>I wondered about that overheating thing. Hardware is definitely
not my expertise, but there sure seemed to be a correlation.</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-23T05:29:53Z2016-01-23T05:29:53Z[Chrome] AB and ABP Constantly crashing<div><p>So, random update, according to one person, nearly all the
components of my laptop died simultaneously. Fun times.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-24T19:29:29Z2016-01-24T19:29:29Z[Chrome] AB and ABP Constantly crashing<div><p>Hi Kyle,</p>
<p>Wow. Something fried the whole system at once. Have you been
hacking into some secret government agency, Kyle? I've heard their
ICE can be wicked. :D</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-25T06:45:15Z2016-01-25T06:45:15Z[Chrome] AB and ABP Constantly crashing<div><p>Hah, totally, gonna launch all their nukes at Russia while also
launching Russia's nukes at china, either destroy the world or
induce world war 3, either way I raised hell.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-25T16:50:08Z2016-01-25T16:50:08Z[Chrome] AB and ABP Constantly crashing<div><p>Hi Kyle,</p>
<p>"Shall. We. Play. A. Game?" :D</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-30T14:06:55Z2016-01-30T14:06:55Z[Chrome] AB and ABP Constantly crashing<div><p>Oh, new support forum for adblock? Seems I've suddenly become a
dinosaur, we've been archived. Well little update on the situation,
contacted Dell about sending in my laptop to get it fixed or
replaced, I was told to first reinstall the OS to see whether the
problem's hardware or software, the biggest change I've noticed is
a click noise when I open folders that will quite literally drive
me insane. Thankfully, I found a way to turn off that specific
noise. Also the computer seems ever so slightly faster OH AND I
JUST CHECKED, WINDOWS UPDATE IS BACK FROM THE DEAD! WOO! Progress.
One more thing, I was told everything would be moved to a
"windows.old" folder but they aren't, there's no windows.old and
everything's still here. Odd.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-31T17:56:52Z2016-01-31T17:56:52Z[Chrome] AB and ABP Constantly crashing<div><p>Hi Kyle,</p>
<p>So are you saying that simply reinstalling Windows fixed
everything? I wonder if that means the blackhats at the NSA intend
to use your computer for some other, even more nefarious
purpose.</p>
<p>You are archived but not forgotten. I'll stay with you till your
computer saga ends happily or you get tired of sending me updates.
:D</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-31T19:05:02Z2016-01-31T19:09:27Z[Chrome] AB and ABP Constantly crashing<div><p>Nah, it COULD be fixed, but I don't know for sure yet. The
problems happen all at the same time and only happen once a day,
then end at the same time. Just waiting a couple days to see if
they pop up before I give the all clear signal. Although I'm
hopeful, for the majority of today the only issue I've had is the
sound seems to sometimes take a few seconds to adjust to different
programs outputting sound, like the quality will suddenly jump up,
as will the volume a bit.</p>
<p>Or the NSA secretly added my computer to their defense botnet
with an undetectable virus. The world may never know. I guess
hacking into government websites is a dangerous pastime.</p>
<p>EDIT: I'm curious, is "Hi, (insert name here)" a requirement, or
just a habit to be friendly? I would say it could be automated too,
but if it was automated it would say "kyle.noble" instead of
"Kyle"</p>
<p>Not even entirely sure why it used my email for my username...
That slightly bugged me at first, to be honest.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-31T19:17:30Z2016-01-31T19:17:30Z[Chrome] AB and ABP Constantly crashing<div><p>Hi K...uh, yeah, nothing to see here...</p>
<p>No, actually, starting replies with "Hi" is a courtesy. I'm
naturally a nice person, unfortunately sometimes. Also, I never
know how long it will be before users see my replies. It just feels
abrupt to me to dive right back into a conversation that may have
been paused for weeks.</p>
<p>OTOH, I just may be a VERY GOOD AI and you have just failed the
Turing Test.</p>
<p>I think this system uses your email address as your username if
you don't provide one when you create a discussion. So much for
anonymity. "By God, we're going to call you
<em>something</em>!"</p>
<p>:) Rhana</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-01-31T20:16:58Z2016-01-31T20:16:58Z[Chrome] AB and ABP Constantly crashing<div><p>Hi Rhana,</p>
<p>Jokes on me, you're actually a skynet AI probing the internet to
gauge average human intelligence before you take over the world
with an army of Arnold Schwarzenegger (Thank you google for telling
me how to spell that) robots.</p>
<p>Meanwhile, I wonder if it looks any different if I reply via
email instead of the website.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-01T18:16:45Z2016-02-01T18:16:45Z[Chrome] AB and ABP Constantly crashing<div><p>That would be an interesting test, sure. I always assumed most
people ARE replying by email. You're challenging my assumptions,
Kyle. That makes you dangerous.</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-01T22:10:52Z2016-02-01T22:10:52Z[Chrome] AB and ABP Constantly crashing<div><p>I hack into governments in an attempt to makes them launch nukes
at each other. I'm only just now being considered dangerous?</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-03T18:06:17Z2016-02-03T18:06:17Z[Chrome] AB and ABP Constantly crashing<div><p>Don't tell anybody, but even we at the NSA get a little behind
in our email. Not to worry, though. We've found you now.</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-03T21:43:56Z2016-02-03T21:43:56Z[Chrome] AB and ABP Constantly crashing<div><p>That's what you think, until you barge into the home you think
is mine and suddenly your best men have blown up.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-04T15:05:01Z2016-02-04T15:05:01Z[Chrome] AB and ABP Constantly crashing<div><p>LOL. You've seen "Speed" one too many times. :)</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-05T03:18:09Z2016-02-07T02:11:33Z[Chrome] AB and ABP Constantly crashing<div><p>Jokes on you, I've never even heard of it! Hah!</p>
<p>EDIT: Oh hey, I forget to mention, ever since I said "It COULD
be fixed," it's been a few days since then, the problem seems to be
gone, so problem solved, all I had to do was reinstall my OS. And
make a few batches of cookies to kill time as my computer both
reinstalled the OS and installed updates afterwards. (May or may
not have never finished the whole updates thing... I just wish I
could get 'em all at once, not take 5 years to get em all chunk
after chunk)</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-08T18:16:26Z2016-02-08T18:16:26Z[Chrome] AB and ABP Constantly crashing<div><p><a href="https://www.youtube.com/watch?v=KYHpJvbrclw&ab_channel=FHEfoxconnect">
Speed trailer</a>. Check it out, fun flick. You can probably find
it on Netflix for free.</p>
<p>So after all that, you got a nice clean install and some
homemade cookies. Seems like a major win to me. :)</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-12T05:14:20Z2016-02-12T05:15:21Z[Chrome] AB and ABP Constantly crashing<div><p>Thanks for the recommendation! It was a nice movie, I mean, the
main bad guy seemed to have lost his head in all those anger issues
he seemed to have, but aside from that it was a good mix of intense
and funny.</p>
<p>EDIT: Oh hey, this has gotten so long there's officially 2
pages. Nice. Bet you don't see that very often with average users
:)</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-12T15:03:08Z2016-02-12T15:03:08Z[Chrome] AB and ABP Constantly crashing<div><p>Oh Kyle, you are not an average user. :D</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-12T21:49:07Z2016-02-12T21:49:07Z[Chrome] AB and ABP Constantly crashing<div><p>True, I imagine with average users you get a simple fix problem,
give them a copy/paste answer for their common problem and they're
out the door, but you see, I like to talk a lot :)</p>
<p>That and my problem wasn't quite a simple fix, it was more like
my computer slowly dying.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-12T23:04:34Z2016-02-12T23:04:34Z[Chrome] AB and ABP Constantly crashing<div><p>Exactly! There's not usually much challenge. But you...ah, that
was a problem I could sink my teeth into. Mind you, nothing I said
actually <em>helped</em>. I was just enjoying the ride. :)</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-13T05:49:48Z2016-02-13T05:51:22Z[Chrome] AB and ABP Constantly crashing<div><p>Eh, I don't think "Unknown program slowly eating the computer
from the inside out" is quite your expertise, we never did really
figure out what was wrong, Dell support just said reinstall the OS
to see if its software or hardware, BleepingComputer said hardware
but I did what Dell said anyway and it worked, that's about as
close as we got to figuring out the actual problem itself.</p>
<p>Although random theory I just came up with, what if it's a
hardware problem? Specifically the hard drive, except like heart
attacks the episodes aren't always violent, they can be quiet and
unnoticed, (Note: I failed biology class) so during the episodes,
nothing goes that wrong, except occasionally it can misread or
miswrite something, so the computer slowly dying from the inside
isn't actually a direct symptom but a side effect of the main quiet
symptom, that would also explain why reinstalling the OS would
temporarily fix it, because all the key components that were
degrading and dying painful deaths got reinstalled in a fresh new
state.</p>
<p>Or maybe I'm looking way too incredibly far into this. Like I
said, that's just a random idea I came up with on the spot :P</p>
<p>EDIT: Every time I post a comment and see that red bar at the
top suddenly appear I always think to myself "Okay what went
wrong," then remember it's just the website telling me I'm an
archived dinosaur.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-14T12:46:48Z2016-02-14T12:46:48Z[Chrome] AB and ABP Constantly crashing<div><p>/me shrugs. It seems like a reasonable idea to me. But you're
right, hardware is definitely not my forte.</p>
<p>About that red bar, I know! I do the same thing! :D</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-15T10:58:08Z2016-02-15T10:58:08Z[Chrome] AB and ABP Constantly crashing<div><p>So, what's it like doin' what you do? Do you get paid doing this
or do you just do it for the sake of helping people?</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-15T15:38:54Z2016-02-15T15:38:54Z[Chrome] AB and ABP Constantly crashing<div><p>I've been either a tech writer or in tech support my entire
career (which is longer than I like to think about). I'm full-time
at AdBlock. We're a teeny-tiny company (just five full-timers plus
two volunteers for development and support). I love it, both the
company and tech support. You were right before; it's a lot of
copy-paste. There's enough real troubleshooting to keep me on my
toes, though, and I get to write, so it's perfect for me.</p>
<p>What about you? What do you do when you're not wrestling
recalcitrant PCs?</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-16T00:21:57Z2016-02-16T00:21:57Z[Chrome] AB and ABP Constantly crashing<div><p>Well I'm 16 so I don't quite have a job yet, so my day-to-day is
just the online school I go to and playing games and watching
youtube/netflix, although as you can imagine this kinda lifestyle
isn't the healthiest one out there, especially with my poor diet,
so recently I've looked into going to a gym to try and lose weight,
that's about it as far as my life goes. Not incredibly
interesting.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-16T13:49:54Z2016-02-16T13:49:54Z[Chrome] AB and ABP Constantly crashing<div><p>Not the worst things you could be doing. I have three teenagers
myself (a 16-year-old, a 15-year-old, and a 13-year-old). Other
than the online school, which sounds pretty cool, that's pretty
much all they do too!</p>
<p>You don't need a gym, btw. Take a good brisk walk 30 minutes
daily (or two brisk 15-minute walks). You'll get fresh air and it's
free. :)</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-18T02:35:56Z2016-02-18T02:35:56Z[Chrome] AB and ABP Constantly crashing<div><p>Eh, the winters are pretty cold here, so I stopped going on
walks which I used to do, also I never went on walks on rainy days
because I have an irrational fear of being on wet/slippery
surfaces, long story short water park gone bad, first major injury,
and messed up a bone for the first time, and my first surgery, so
just generally speaking a gym would be good for me so outside
conditions can't deter me.</p>
<p>Only thing left in my way is my parents irrational fear of
traffic and keep putting off taking me there... Literally gotten to
the point where I've decided I'm going to get my drivers license
before I commit to going to a gym, so my parents hatred of traffic
wont be a problem.</p>
<p>Fun fact, I left this sitting here typed for like a day, now
I've taken the knowledge test required for my drivers permit, I
mean, I failed, but didn't really expect to nail it first shot, so
oh well.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-18T17:00:41Z2016-02-18T17:00:41Z[Chrome] AB and ABP Constantly crashing<div><p>OK, yeah, I get the slippery-surfaces thing. Got one myself,
although not in as traumatic a way as you did. I'm just afraid of
that old commercial, "Help, I've fallen and I can't get up." :)</p>
<p>Which do you think will be harder, the written test or the
driving test? Do you have Drivers Ed at your school, or are you
trying to learn from your parents...who it sounds like don't enjoy
driving?</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-19T02:25:47Z2016-02-19T02:35:53Z[Chrome] AB and ABP Constantly crashing<div><p>I think the written test will be the only hard part, from
studying the drivers manual like my dad told me to it seems like
90% of driving is just common sense, I mean there's some numbers
here and there but honestly it looks like if you have good common
sense then you'll be perfectly fine.</p>
<p>EDIT: Oh yeah, one more thing, I think I might not be out of the
woods yet as far as this problem goes. Not entirely sure if it's
connected to the problem I was having but my game suddenly started
lagging, so I decided to alt-tab and kill off some
intensive-but-not-in-use programs like chrome and spotify, but
alt-tabbing froze the game, now here's where it gets weird, I tried
ctrl alt delete because I hate staring at a black screen of ice and
it took forever to register, nothing new, laggy games can take
forever to get out of full screen and hand control over to the
computer, but once the ctrl alt delete screen appeared, that was
it, just the screen Win7 logo Alienware logo and Alienware
background, no menu, I was essentially 100% locked out of my
computer because I had no way of getting out of that menuless menu,
so I basically said "Well that's awkward.... Don't mind me, you
keep doing exactly what I say not to do, I'm just going to hold
this power button. Good night." And when I turned the computer back
on, it did the usual "HEY! I DIDN'T TURN OFF THE NORMAL WAY, AM I
OKAY?! SHOULD WE BOOT INTO SAFE MODE?!" and as usual I went with
normal startup, but this wasn't quite normal... For some reason it
decided it needed to run CHKDSK before startup, and awkwardly
enough it did find an unindexed file, I'll be honest I got very
confused very quickly, the laggy game isn't unheard of, same with
alt-tab turning it into a block of ice and ctrl alt delete taking a
while to ctrl alt delete, but I've never heard of ctrl alt delete
appearing without a menu.... And I have no idea why my computer
felt the need to run CHKDSK at startup, or what that unindexed file
was that it apparently recovered,</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-19T23:16:48Z2016-02-19T23:16:48Z[Chrome] AB and ABP Constantly crashing<div><p>Most of driving <em>is</em> common sense, but paying attention
to the road, the driving conditions, and the other drivers all come
in handy, too. :) Get lots of practice in parking lots and back
roads if you can before you take your driving test.</p>
<p>So you didn't get a BSOD, so there was no hex dump code to look
up, right? You might try going ahead with Safe Mode if it happens
again. As I recall, there's some extra troubleshooting you can do
in Safe Mode that isn't available in a normal boot.</p>
<p>I found some stuff that might be helpful. Shoot, I forget, you
upgraded to Windows 10, didn't you?</p>
<ul>
<li><a href="http://windows.microsoft.com/en-us/windows-10/start-your-pc-in-safe-mode">
Start your PC in safe mode in Windows 10</a></li>
<li><a href="http://www.windowscentral.com/how-boot-safe-mode-windows-10">How
to boot into Safe Mode in Windows 10</a></li>
<li><a href="http://www.howtogeek.com/164876/how-to-use-safe-mode-to-fix-your-windows-pc-and-when-you-should/">
How to Use Safe Mode to Fix Your Windows PC (and When You
Should)</a></li>
<li><a href="https://www.youtube.com/watch?v=ZzLslEevOIM&ab_channel=RobertMcMillen">
YouTube video: How to use Windows 10 Safe Mode to fix your PC</a>
(some of the other videos in that channel looked like they might be
helpful as well)</li>
</ul>
<p>As before, none of this may solve the problem! I hope it at
least gets you closer to asking the right questions of someone who
might know the answers. :)</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-23T19:33:55Z2016-02-23T19:33:55Z[Chrome] AB and ABP Constantly crashing<div><p>Whatever happened seems to have been a one-off problem, also I
appreciate the help with the win 10 safe mode instructions links
but uh.... I don't have win 10 xD I use win 7, because I'm a
dinosaur like that. Actually I've used 7 my whole life, considered
8 for a whole 8 seconds but the aesthetic disgusted me and it
seemed too much like it was made for tablet, it was VERY based on
touchscreen, and I'm glad I didn't get it since it seems a lot of
people agreed with me on that.</p>
<p>I hear 10 improved on that a bit, this time giving back the
start button that 8 oh so brutally murdered. If I recall correctly,
that is. I don't know, just can't let go of what I know and love.
Seriously, tried using a mac once, I was so lost. Their task bar
doesn't even have a way of showing what's currently open! It just
has things to open and adds what's already open to the bar! For all
you know, everything you have pinned could be open and running in
the background! It's like changing cultures, the extreme basics are
still the same, but apart from that literally everything is
different.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-24T19:17:18Z2016-02-24T19:17:18Z[Chrome] AB and ABP Constantly crashing<div><p>OMG, I feel the same way about the Macs. I have to use one for
my current job, but I'm able to use Windows 10 on my primary
laptop, thank goodness.</p>
<p>Windows 10 is terrific. It corrects the UI problems from Windows
8 while being faster and more secure than Windows 7. Not that I'm
encouraging you to upgrade, or anything. Just sayin'. :)</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-26T22:04:19Z2016-02-26T22:06:24Z[Chrome] AB and ABP Constantly crashing<div><p>Eh, I plan to build a computer for the first time in the
near-ish future, so I'll grab win 10 for that I guess, but for now
I'll just stick to what I know and love.</p>
<p>EDIT: Also, me being a gamer, compatibility is another worry. A
lot of games work with Windows 10 but not all of them, so with time
that problem will fix itself. Hopefully all the time it needs is
the time it'll take to save up to get good computer parts.</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-28T20:08:01Z2016-02-28T20:08:01Z[Chrome] AB and ABP Constantly crashing<div><p>Ah, gaming, I didn't consider that. Although, my husband
recently upgraded to Win10, and he plays about a million games, so
it may still be OK. But nothing compares to building a PC from
scratch, if you're a tinkerer. :)</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-29T10:56:19Z2016-02-29T10:57:37Z[Chrome] AB and ABP Constantly crashing<div><p>Okay I just got very confused very fast, because to be honest at
the time of typing this I woke up like maybe a minute ago, that "my
husband" part is what confused me, because I assumed you were a
dude. Unless you are a dude and you're gay, that's fine too, still
caught me off guard though.</p>
<p>Wait I just googled it and Rhana's a girls name, I'll be honest
that's not an ordinary name so I assumed it was a username, like
how all my online friends know me as Apple, and I thought your
profile picture looked like a dude but guess I was wrong, man,
assumptions will be my undoing I swear.</p>
<p>Back to the topic we were talking about, pretty sure I'm a
tinkerer, growing up I used to take things apart to see how they
worked, although problem is companies don't really like or
anticipate that so it usually involves breaking it a bit first.</p>
<p>EDIT: It says there's 3 people watching this thread, I mean, me
and you make sense to the first 2 but who's #3?</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-02-29T16:38:17Z2016-02-29T16:38:17Z[Chrome] AB and ABP Constantly crashing<div><p>LOL No worries, Kyle! My picture does look a little, uh,
ambiguous. Nope, I'm a dudette through and through. Sorry to
confuse you like that. :)</p>
<p>Yep, you're a tinkerer. Breaking things...er, taking things
apart...to see what makes them tick is the classic symptom. All
hail the tinkerers of the world, because without them, we'd be
talking on rocks from our caves right now.</p>
<p>All of our tickets on this help platform have a default watcher,
our company president. He never looks at them, we just like to keep
him in the loop.</p></div>Rhanatag:old-support.getadblock.com,2013-08-06:Comment/388951102016-03-01T03:28:19Z2016-03-01T03:28:19Z[Chrome] AB and ABP Constantly crashing<div><p>Lol not sure how talking on rocks from caves would work, I mean,
best case scenario maybe it's morse code, but uh, if we were
devolved enough to use caves for homes and try to use rocks for
communication I don't think we'd be capable of understanding morse
code xD</p></div>kyle.nobletag:old-support.getadblock.com,2013-08-06:Comment/388951102016-03-01T17:17:18Z2016-03-01T17:17:18Z[Chrome] AB and ABP Constantly crashing<div><p>Exactly! So if you look at things a certain way, you, Kyle
Noble, are essential to Civilization As We Know It.</p>
<p>Kinda puts that upcoming math exam in proper perspective,
doesn't it?</p></div>Rhana