[Chrome] AB and ABP Constantly crashing
I should probably start this off by saying I'm not 100% sure this problem is related to the plugins themselves. I'm just generally looking for help and am unsure where to find it.
Problems:
Adblock and Adblock Plus crashing.
Video players failing to play regardless of adblockers
A chrome tab CRASHED, which I never thought was possible.
Skype gave an error essentially telling me I didn't have enough
available RAM to start it even though ram usage was only at ~80% (I
have 8GB)
I believe I had a blue screen of death. Not entirely sure
though.
Attempting to reload Adblock results in it instantly crashing
again. ABP seems more resilient against the crashes, although
occasionally crashing.
All these problems aren't constant, they happen in episodes,
restarting chrome or even going as far as to restart my computer
temporarily fixes it.
A couple days ago my laptop overheated twice in one day. It hasn't
done that once the entire time I've owned it. Thankfully I don't
think there was any damage, thanks to safeties turning off the
computer before heat can be a problem.
Back to the blue screen of death, I say I'm not sure because what
happened was my display got disabled and my sound card froze,
causing that stereotypical glitch noise of the same second of sound
being repeated endlessly, the display didn't come back so I decided
to turn off my laptop and turn it back on.
Also, AdBlock and ABP don't give me error messages. It's just in
the bottom right "AdBlock has crashed. Click this balloon to reload
the extension." Also worth noting, if I can get AdBlock to
stabilize during one of its crashing fits, it will crash if I
switch to a different tab.
I ran a full virus scan with MalwareBytes Anti-Malware, it found no
viruses.
If there's too many problems that're unrelated to AdBlock, can someone at least point me in the right direction?
EDIT: Add to the list of problems, ABP isn't blocking ads, and changing the page in any way or even clicking the icon, will crash regular AdBlock. Also I've tried reinstalling both AB and ABP, still crashes.
EDIT #2: Closed Chrome and used task manager to kill a lingering
process of Chrome, now AB is the stable one and ABP is the one
crashing a lot...? Ads still aren't being blocked. The youtube
video I tested with actually broke the tab, just randomly gave me a
generic "Aw, snap" tab error with no real error code or
explanation, "Learn More" button just leads to support home
page.
I could at least get AB to stabilize on a single page, ABP just
won't stay up. It crashes the instant it's loaded regardless.
Now I can actually click the AB button, which actually does
nothing. The button gets pressed in but that's it. Nothing pops
up.
EDIT #3: I had a glimmer of hope as I had disabled WOT (Web of Trust, an extension that shows website credibility based on other user reviews) and suddenly ads were being blocked again, then youtube killed all my hopes and dreams and now they're BOTH crashing, and videos still aren't playing.
EDIT #4: After doing nothing but reloading the extensions, they stopped crashing, but they still aren't blocking ads, although youtube is finally working again. Clicking either button still does nothing.
EDIT #5 I entirely take back what I said about restarting my computer fixing anything. Both AdBlocks have stopped crashing, and they're blocking ads again, but video players still aren't playing. They're TECHNICALLY playing, but nothing happens, no video, no audio, just buffers the rest of the video in the background, and can't be paused. Also, the reason I restarted my computer was to download updates for windows. Turns out they failed to properly configure so my computer had to deal with just updating my skype without my permission.
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Support Staff 1 Posted by Rhana on 13 Jan, 2016 07:42 PM
Hi Kyle,
Wow, that was a roller coaster ride! I felt I was right there in the front car with you on that one.
So if I'm following along properly, restarting your computer seems to have fixed most of the issues you were having, except for videos. We'll get to that in a second. When you start seeing errors such as the ones you reported, it tends to mean the computer is crying out for a kick upside the head. How often do you restart your computer, in general? With earlier versions of Windows such as Windows 7, I recommend restarting every few days. Some people maintain that you hardly ever need to restart, but I have found consistently that restarting fixes 99% of all computer problems.
Now about those videos... First let's get some basic troubleshooting information. Please click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.
Next, let's see if a broken filter list or extension is causing this.
If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?
Let us know how it goes!
Rhana
AdBlock Community Manager
2 Posted by kyle.noble on 14 Jan, 2016 12:36 AM
"First try updating your filter lists. Click the AdBlock button and select Options. On the FILTER LISTS tab click update now and then reload the page where you're seeing the problem. If the problem goes away, great, you're all done! You just had an outdated list. If the problem is still there, keep going. Next, try disabling all your filter lists. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
Please report this to the list maintainers. You can find the contact info in our Knowledge Base."
Thing is though, I don't think it's the filter lists. Like I said, the problem is episodic, it's not a constant thing it just kind of happens and my computer throws a fit, I'll be sure to try this though during one of the episodes, because it doesn't happen on a specific page to a specific thing, last time it started I was in the middle of a youtube video then got interrupted by an ad, so I went out of full screen and noticed AdBlock had crashed. I doubt the filters caused that. Also, here's the other thing you asked for:
==== Filter Lists ====
adblock_custom
last updated: Tue, 12 Jan 2016 02:33:52 GMT
easylist
last updated: Tue, 12 Jan 2016 12:34:29 GMT
malware
last updated: Wed, 13 Jan 2016 16:55:59 GMT
acceptable_ads
last updated: Wed, 13 Jan 2016 16:56:00 GMT
==== Settings ====
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: false
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
malware-notification: undefined
==== Other info: ====
AdBlock version number: 2.46 Stable
Total pings: 8
UserAgent: Mozilla/5.0 (Windows NT 6.1 WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36
==== Extension and App Information ====
Number 1
name: Google Drive
id: apdfllckaahabafndbhieahigkjlhalf
version: 14.1
enabled: true
type: hosted_app
Number 2
name: YouTube
id: blpcfgokakmgnkcojhhkbfbldkacnbeo
version: 4.2.8
enabled: true
type: hosted_app
Number 3
name: Adblock Plus
id: cfhdojbkjhnklbpkdaibdccddilifddb
version: 1.10
enabled: true
type: extension
Number 4
name: Google Search
id: coobgpohoikkiipiblmjeljniedjpjpf
version: 0.0.0.60
enabled: true
type: hosted_app
Number 5
name: AdBlock
id: gighmmpiobklfepjocnamgkkbiglidom
version: 2.46
enabled: true
type: extension
Number 6
name: Gmail
id: pjkljhegncpnkpknbcohdijeoejaedia
version: 8.1
enabled: true
type: hosted_app
Number 7
name: Google Slides
id: aapocclcgogkmnckokdopfmhonfmgoek
version: 0.9
enabled: false
type: legacy_packaged_app
Number 8
name: Angry Birds
id: aknpkdffaafgjchaibgeefbgmgeghloj
version: 1.5.0.8
enabled: false
type: hosted_app
Number 9
name: Google Docs
id: aohghmighlieiainnegkcijnfilokake
version: 0.9
enabled: false
type: legacy_packaged_app
Number 10
name: WOT: Web of Trust, Website Reputation Ratings
id: bhmmomiinigofkjcapegjjndpbikblnp
version: 3.0.0
enabled: false
type: extension
Number 11
name: Awaken the Force Within
id: boeojddkbfhdgnnicgkgogjnbkdljibb
version: 11.38.2
enabled: false
type: extension
Number 12
name: Tampermonkey
id: dhdgffkkebhmkfjojejmpbldmpobfkfo
version: 3.12.58
enabled: false
type: extension
Number 13
name: Polycraft
id: eopfmbpfhhfnklgmjpoehcjaajhpbhbl
version: 1.0.0.25
enabled: false
type: packaged_app
Number 14
name: Google Sheets
id: felcaaldnbdncclmgdcncolpebgiejap
version: 1.1
enabled: false
type: legacy_packaged_app
Number 15
name: Google Docs Offline
id: ghbmnnjooekpmoecnnnilnnbdlolhkhi
version: 1.1
enabled: false
type: extension
Like I said, if it acts up again I'll try what you asked and reply/edit to show the results.
Support Staff 3 Posted by Rhana on 14 Jan, 2016 01:49 AM
Hi Kyle,
Thanks! I'll keep this discussion open for you (but will secretly be hoping that you don't have the issue again!).
Rhana
AdBlock Community Manager
4 Posted by kyle.noble on 14 Jan, 2016 03:51 AM
Well this is awkward. It's acting up again, and turns out I can't open the options or anything related to the extension while it's acting up. And they're both acting up. If I can make one calm down with the crashing I'll see if I can sneak my way into its options before it runs into a crash and cries in a corner.
I take that entirely back, I'm just writing this as things happen, the extensions page itself can't be loaded. That's essentially game over.
Excuse me while I just copy this and restart the browser, then feel stupid after I realize restarting the browser has literally no effect on this reply if I'm copy/pasting it.
Okay, interesting development. A little extra info, going into AdBlock options brings a grey screen, no error. Now, after restarting chrome, here's what happened, I have 6 tabs, 2 "aw, snap"d me, 2 grey screened, this one loaded, the other one is infinitely loading even though I clicked the X to make it stop trying to load.
Tried refreshing all tabs (Except this one. I don't wanna risk losing my only hope.) Nothing changed EXCEPT one of the "aw, snap"s turned into a white screen. Not a grey screen, oh no, this one's pure. He's white.
And... My wifi is... Wired...? What? Computer you're drunk go home!
Humor aside, my wireless connection to the internet is apparently being read as wired, which really confuses me. How do you make that mistake? I have a charger, a mouse, a keyboard and a headset plugged in, I don't see an ethernet cord.
Oh also, AdBlock stabilized. Just now noticed that. Tried getting into its options, it has evolved, it went from "NOPE, I'M OUTTA HERE!" crash, to infinitely loading. Learning from my music tab, I see. Yeah, just like the tab I use for music, it isn't going to stop loading even though I hit the X where the refresh usually is.
I'll edit this if anything new arises. (Or post a new reply entirely if you're here to reply.)
Here's hoping new replies show up automatically instead of needing to refresh to see them. If that happens I'm just gonna temporarily switch to firefox or.... shivers internet explorer....
5 Posted by kyle.noble on 14 Jan, 2016 04:02 AM
Mobile to the rescue!
The support tab crashed.
I opened IE
My video card had a heart attack (a couple short black screens followed by a long black screen)
Followed by my third BSOD. Fun.
EDIT: Huh... Everything's fine now except my music tab, that's still infinitely loading. I mean, I copied it's link into a new tab and it loaded pretty quickly, but it's still odd none-the-less.
EDIT #2: Welp, nothing new's happening. Guess restarting fixed it for the day. See you tomorrow when it inevitably acts up again.
EDIT #3: I just realized I entirely skipped something you asked, sorry,
"When you start seeing errors such as the ones you reported, it tends to mean the computer is crying out for a kick upside the head. How often do you restart your computer, in general?" On average, about a week or so. I actually do like to occasionally use task manager to keep track of uptime, which includes when I sleep my computer nightly. Although lately I've been restarting daily, given BSOD's, and that one day my laptop overheated twice.
6 Posted by kyle.noble on 15 Jan, 2016 12:23 AM
Mobile to the rescue once more, the YouTube video I was watching suddenly went out of fullscreen and the tab unloaded and suddenly my monitor turned off. Didn't even get a chance to figure out what's going on.
EDIT: So, got the "Windows has recovered from an unexpected shutdown" message, clicked details, turns out it was a BSOD, as expected. Explains why my monitor didn't bother coming back.
EDIT #2: I was curious if maybe heat could be the problem, because the vast majority of the ventilation is on the bottom, which, you know, is usually against a table. 10/10 design decisions right there. Either way, me being the macgyver I am, folded up some tissues and used them as small legs almost for the back of my computer, so air can ventilate a little easier, if heat's the problem. Now to wait and see if the issues cool down.
I'm sorry you had to endure that pun.
But in all seriousness, I'll tell you the day after tomorrow if the daily issues stop. Or at least become bi-daily.
7 Posted by kyle.noble on 15 Jan, 2016 08:49 PM
I'm noticing a pattern, BSOD's are getting a lot more sudden. Instead of messing around with video players or extensions, this time it just got right to the point and instantly BSOD'd
Support Staff 8 Posted by Rhana on 16 Jan, 2016 02:38 AM
Hi Kyle,
Genius MacGyver hack, by the way! You know what, quite often those BSODs can actually be useful. The next time one happens, grab your phone and snap a picture of the screen. What you want to capture is the long string of hex code that appears at the bottom (I think; it's been a while since I saw a BSOD).
Then, take a look at this page: List of Blue Screen Error Codes. There are lots of these kinds of sites; this is just the first one Google returned when I searched for "bsod hex codes windows 7." You can also try just Googling your code. Finding out exactly what the error is will help in diagnosing the problem that's triggering those BSODs.
I'll stay with you until the bitter end because you've got me hooked, although at some point we're going to have to part ways...me back to AdBlock-land, you to your local Geek Squad or Micro Center.
BTW, have you considered upgrading to Windows 10? :)
Rhana
AdBlock Community Manager
9 Posted by kyle.noble on 16 Jan, 2016 06:26 AM
Funny you should mention parting ways, to be perfectly honest I had a feeling something of this magnitude doesn't quite fit in an extension support forum, so around the second or third BSOD I went to a more general support forum, www.bleepingcomputer.com to be exact. In more in-your-area-of-expertise news, opened youtube after a BSOD, it loaded the raw links and stuff, but didn't graphically bother making it look nice and all that, disabling adblock (but not ABP?) fixed it, I mean I can live knowing I have at least ABP running but I'm curious why adblock hates youtube,
Support Staff 10 Posted by Rhana on 16 Jan, 2016 05:44 PM
Hi Kyle,
In a classic case of rotten timing, you happened to hit YouTube just as a filter list update broke the site. If you're interested, you can read the gory details behind YouTube's flakiness.
The folks who maintain the list quickly corrected the problem and released an update. To get it, just refresh your filter lists:
If this doesn't help, please let me know! Once you get your computer running properly, of course. :)
Rhana
AdBlock Community Manager
11 Posted by kyle.noble on 17 Jan, 2016 08:18 AM
Just a little update, it seems the problem has evolved over time.
Originally, it broke video players, extensions and just generally chrome itself then crashed my computer. At one point it 100% broke windows update (have yet to actually fix it) and now instead of messing around with my browser, it's crashing skype, and usually just getting straight to the point with a random BSOD
Since you said you're interested in my problem, here's the thread for it, http://www.bleepingcomputer.com/forums/t/602144/chrome-ram-and-bsod...
To be honest I'm kinda enjoying solving this as well. Gives me something to do with all my spare time. Oh hey I think spotify just crashed as I'm typing this. Fun.
Support Staff 12 Posted by Rhana on 17 Jan, 2016 01:32 PM
Hi Kyle,
LOL, your reporting style is great. You get all the relevant information in while keeping your sense of humor. That's a rare gift, believe me.
I read the Bleeping Computer thread. It looks like you're in good hands. Still pulling for you!
Rhana
AdBlock Community Manager
13 Posted by kyle.noble on 18 Jan, 2016 11:55 PM
Looks like we may have narrowed it down to overheating, also worth noting my thread was misplaced I guess. The NEW thread is here: http://www.bleepingcomputer.com/forums/t/602588/cpu-core-temps-aver...
Support Staff 14 Posted by Rhana on 19 Jan, 2016 12:59 AM
Hi Kyle,
I wondered about that overheating thing. Hardware is definitely not my expertise, but there sure seemed to be a correlation.
Rhana
AdBlock Community Manager
15 Posted by kyle.noble on 23 Jan, 2016 05:29 AM
So, random update, according to one person, nearly all the components of my laptop died simultaneously. Fun times.
Support Staff 16 Posted by Rhana on 24 Jan, 2016 07:29 PM
Hi Kyle,
Wow. Something fried the whole system at once. Have you been hacking into some secret government agency, Kyle? I've heard their ICE can be wicked. :D
Rhana
AdBlock Community Manager
17 Posted by kyle.noble on 25 Jan, 2016 06:45 AM
Hah, totally, gonna launch all their nukes at Russia while also launching Russia's nukes at china, either destroy the world or induce world war 3, either way I raised hell.
Support Staff 18 Posted by Rhana on 25 Jan, 2016 04:50 PM
Hi Kyle,
"Shall. We. Play. A. Game?" :D
Rhana
AdBlock Community Manager
19 Posted by kyle.noble on 30 Jan, 2016 02:06 PM
Oh, new support forum for adblock? Seems I've suddenly become a dinosaur, we've been archived. Well little update on the situation, contacted Dell about sending in my laptop to get it fixed or replaced, I was told to first reinstall the OS to see whether the problem's hardware or software, the biggest change I've noticed is a click noise when I open folders that will quite literally drive me insane. Thankfully, I found a way to turn off that specific noise. Also the computer seems ever so slightly faster OH AND I JUST CHECKED, WINDOWS UPDATE IS BACK FROM THE DEAD! WOO! Progress. One more thing, I was told everything would be moved to a "windows.old" folder but they aren't, there's no windows.old and everything's still here. Odd.
Support Staff 20 Posted by Rhana on 31 Jan, 2016 05:56 PM
Hi Kyle,
So are you saying that simply reinstalling Windows fixed everything? I wonder if that means the blackhats at the NSA intend to use your computer for some other, even more nefarious purpose.
You are archived but not forgotten. I'll stay with you till your computer saga ends happily or you get tired of sending me updates. :D
Rhana
AdBlock Community Manager
21 Posted by kyle.noble on 31 Jan, 2016 07:05 PM
Nah, it COULD be fixed, but I don't know for sure yet. The problems happen all at the same time and only happen once a day, then end at the same time. Just waiting a couple days to see if they pop up before I give the all clear signal. Although I'm hopeful, for the majority of today the only issue I've had is the sound seems to sometimes take a few seconds to adjust to different programs outputting sound, like the quality will suddenly jump up, as will the volume a bit.
Or the NSA secretly added my computer to their defense botnet with an undetectable virus. The world may never know. I guess hacking into government websites is a dangerous pastime.
EDIT: I'm curious, is "Hi, (insert name here)" a requirement, or just a habit to be friendly? I would say it could be automated too, but if it was automated it would say "kyle.noble" instead of "Kyle"
Not even entirely sure why it used my email for my username... That slightly bugged me at first, to be honest.
Support Staff 22 Posted by Rhana on 31 Jan, 2016 07:17 PM
Hi K...uh, yeah, nothing to see here...
No, actually, starting replies with "Hi" is a courtesy. I'm naturally a nice person, unfortunately sometimes. Also, I never know how long it will be before users see my replies. It just feels abrupt to me to dive right back into a conversation that may have been paused for weeks.
OTOH, I just may be a VERY GOOD AI and you have just failed the Turing Test.
I think this system uses your email address as your username if you don't provide one when you create a discussion. So much for anonymity. "By God, we're going to call you something!"
:) Rhana
23 Posted by kyle.noble on 31 Jan, 2016 08:16 PM
Hi Rhana,
Jokes on me, you're actually a skynet AI probing the internet to gauge average human intelligence before you take over the world with an army of Arnold Schwarzenegger (Thank you google for telling me how to spell that) robots.
Meanwhile, I wonder if it looks any different if I reply via email instead of the website.
Support Staff 24 Posted by Rhana on 01 Feb, 2016 06:16 PM
That would be an interesting test, sure. I always assumed most people ARE replying by email. You're challenging my assumptions, Kyle. That makes you dangerous.
25 Posted by kyle.noble on 01 Feb, 2016 10:10 PM
I hack into governments in an attempt to makes them launch nukes at each other. I'm only just now being considered dangerous?
Support Staff 26 Posted by Rhana on 03 Feb, 2016 06:06 PM
Don't tell anybody, but even we at the NSA get a little behind in our email. Not to worry, though. We've found you now.
27 Posted by kyle.noble on 03 Feb, 2016 09:43 PM
That's what you think, until you barge into the home you think is mine and suddenly your best men have blown up.
Support Staff 28 Posted by Rhana on 04 Feb, 2016 03:05 PM
LOL. You've seen "Speed" one too many times. :)
29 Posted by kyle.noble on 05 Feb, 2016 03:18 AM
Jokes on you, I've never even heard of it! Hah!
EDIT: Oh hey, I forget to mention, ever since I said "It COULD be fixed," it's been a few days since then, the problem seems to be gone, so problem solved, all I had to do was reinstall my OS. And make a few batches of cookies to kill time as my computer both reinstalled the OS and installed updates afterwards. (May or may not have never finished the whole updates thing... I just wish I could get 'em all at once, not take 5 years to get em all chunk after chunk)
Support Staff 30 Posted by Rhana on 08 Feb, 2016 06:16 PM
Speed trailer. Check it out, fun flick. You can probably find it on Netflix for free.
So after all that, you got a nice clean install and some homemade cookies. Seems like a major win to me. :)