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Adblock disappeared and won't now install

John Roberts's Avatar

John Roberts

13 Jan, 2016 12:03 PM

I was running adblock successfully for the past year but recently noticed the ads are back. I tried re-installing, then reset Safari and then doing the Fix Adblock script that you have on your site. None of these worked. I am running Safari 9.0.1 and OSX 10.9.5.
Any ideas,
Thanks John.

  1. Support Staff 1 Posted by Rhana on 13 Jan, 2016 11:30 PM

    Rhana's Avatar

    Hi John,

    First let's get some basic troubleshooting information. Please click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.

    Next, let's see if the ads are coming back because of a problem with a filter list.

    1. First try updating your filter lists. Click the AdBlock button and select Options. On the FILTER LISTS tab click update now and then reload the page where you're seeing the problem. If the problem goes away, great, you're all done! You just had an outdated list. If the problem is still there, keep going.
    2. Next, try disabling all your filter lists. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
    3. Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    4. Please report this to the list maintainers. You can find the contact info in our Knowledge Base.

    If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    Let us know how it goes!

    Rhana
    AdBlock Community Manager

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