tag:old-support.getadblock.com,2013-08-06:/discussions/problems/93485-adblock-disappeared-and-wont-now-installAdBlock: Discussion 2016-01-13T23:30:15Ztag:old-support.getadblock.com,2013-08-06:Comment/389093682016-01-13T23:30:14Z2016-01-13T23:30:14ZAdblock disappeared and won't now install<div><p>Hi John,</p>
<p>First let's get some basic troubleshooting information. Please
click the <strong>AdBlock button</strong> and select
<strong>Options</strong>, then click <strong>SUPPORT</strong>. Next
to <strong>"Have our team requested some debug info?"</strong>
click <strong>here</strong>. Paste the text from the box into this
discussion.</p>
<p>Next, let's see if the ads are coming back because of a problem
with a filter list.</p>
<ol>
<li>First try updating your filter lists. Click the <strong>AdBlock
button</strong> and select <strong>Options</strong>. On the
<strong>FILTER LISTS</strong> tab click <strong>update now</strong>
and then reload the page where you're seeing the problem. If the
problem goes away, great, you're all done! You just had an outdated
list. If the problem is still there, keep going.<br></li>
<li>Next, try disabling all your filter lists. Uncheck all the
lists on the "FILTER LISTS" page, then reload the page where
you’re seeing the problem. If the problem goes away, great,
we know it's one of the lists that's causing it.<br></li>
<li>Now re-enable the lists one by one, reloading the page where
you’re seeing the problem after each list is enabled. (Make
sure to wait for AdBlock to fetch the list before reloading the
page.) Which list causes the problem to happen again?<br></li>
<li>Please report this to the list maintainers. You can find the
<a href="http://support.getadblock.com/kb/other-problems/how-can-i-contact-the-filter-list-maintainers">
contact info</a> in our Knowledge Base.</li>
</ol>
<p>If unchecking all the filter lists did not fix the problem, try
the same thing with your browser extensions: Disable all of them,
then re-enable the extensions one by one, reloading the problem
page after each. Which extension causes the problem to happen
again?</p>
<p>Let us know how it goes!</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhana