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Anatoly's Avatar


13 Jan, 2016 07:28 PM

Hello, AdBlock!

I'm from Russia, so, sorry for my english!

The case in fact, that AdBlock blocking one link on my online-shop (blocked link - ""), with reason - "malicious software".

It is impossible, because this site dont have ANY PROGRAMS, this site sold ONLY MUSIC.

Can you, please, fix it?

The same thing happens at the following links:

  1. 1 Posted by Anatoly on 13 Jan, 2016 07:36 PM

    Anatoly's Avatar

    How it must be

  2. 2 Posted by Anatoly on 13 Jan, 2016 07:37 PM

    Anatoly's Avatar

    and as it is now

  3. Support Staff 3 Posted by Rhana on 13 Jan, 2016 11:19 PM

    Rhana's Avatar

    Hi Anatoly,

    The site looks fine when I visit and

    First let's get some basic troubleshooting information. Please click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.

    If a web page isn't working properly with AdBlock on, it could be caused by a broken filter in one of your filter lists. We don't maintain the lists, but we can help you isolate the problem filter so you can report it to the list maintainers. Here's how:

    1. First try updating your filter lists. Click the AdBlock button and select Options. On the FILTER LISTS tab click update now and then reload the page where you're seeing the problem. If the problem goes away, great, you're all done! You just had an outdated list. If the problem is still there, keep going.
    2. Next, try disabling all your filter lists. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
    3. Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    4. Please report this to the list maintainers. You can find the contact info in our Knowledge Base.

    If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    Let us know how it goes!

    You can read more in our Knowledge Base.

    AdBlock Community Manager

  4. 4 Posted by terro-ment on 13 Jan, 2016 11:28 PM

    terro-ment's Avatar

    Hello, Rhana!
    I'm very sorry, but trouble now is solved!
    I just updated the link. My panic was really early, I'm sorry for that. D:

  5. Support Staff 5 Posted by Rhana on 14 Jan, 2016 12:05 AM

    Rhana's Avatar

    Hi Anatoly,

    No worries! Glad all is well. Please don't hesitate to let us know if there's any way we can assist in the future.

    AdBlock Community Manager

  6. Rhana closed this discussion on 14 Jan, 2016 12:05 AM.

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