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charlie's Avatar


17 Jan, 2016 05:33 PM

I just tried to register for ad block. I put in credit card for ten dollars. then I got an error message.
Did the credit card go through? (Amex……ends in 1001)
Do I need to register and pay again?

  1. Support Staff 1 Posted by Rhana on 19 Jan, 2016 08:57 PM

    Rhana's Avatar

    Hi Charlie,

    First, thanks for your support! If you didn't get a thank-you email from us (please check your spam or junk folder to be sure), then it means the payment most likely didn't go through. I've asked the person who handles payment information to take a look, however.

    AdBlock Community Manager

  2. Support Staff 2 Posted by Neelfyn on 19 Jan, 2016 11:10 PM

    Neelfyn's Avatar

    Hi Charlie,

    Apologies for the trouble! I can confirm that your payment went through properly. We've had a small issue this weekend where some transactions displayed an error message even though they didn't fail.

    If you haven't received the thank-you note email, the following can serve as your receipt:

    Order ID: ch_7jnyxHJALfnUA5
    From: [email blocked] ([email blocked])
    Amount: $10.00
    Payment processor: Stripe

    Thank you for supporting AdBlock! Please don't hesitate to let us know should you need any further assistance.

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