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www.washingtonpost.com will not display

Bob. R.'s Avatar

Bob. R.

18 Jan, 2016 03:38 PM

www.washingtonpost.com made a website change last week that does not allow any page of their website to display when AdBlock is running. Pausing AdBlock will allow the pages to display. There are no warnings or messages, only a white browser window.

I am running chrome with AdBlock v2.46 and the lastest lists.

To duplicate, simple go to their home page with AdBlock running.

Thanks

  1. Support Staff 1 Posted by Rhana on 19 Jan, 2016 01:49 AM

    Rhana's Avatar

    Hi Bob,

    I'm unable to reproduce this, which suggests it's happening somewhere in your browser rather than in AdBlock. Let's start with some basic troubleshooting information. Please click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.

    If a web page isn't working properly with AdBlock on, it could be caused by a broken filter in one of your filter lists. We don't maintain the lists, but we can help you isolate the problem filter so you can report it to the list maintainers. Here's how:

    1. First try updating your filter lists. Click the AdBlock button and select Options. On the FILTER LISTS tab click update now and then reload the page where you're seeing the problem. If the problem goes away, great, you're all done! You just had an outdated list. If the problem is still there, keep going.
    2. Next, try disabling all your filter lists. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
    3. Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    4. Please report this to the list maintainers. You can find the contact info in our Knowledge Base.

    If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    Let us know how it goes!

    You can read more in our Knowledge Base.

    Rhana
    AdBlock Community Manager

  2. 2 Posted by Bob Roenigk on 19 Jan, 2016 02:26 AM

    Bob Roenigk's Avatar

























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    On 1/18/2016 7:49 PM, Rhana wrote:
    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line
    ==================================================

    From: Rhana (Support staff)

    Hi Bob,

    I'm unable to reproduce this, which suggests it's happening somewhere in your browser rather than in AdBlock. Let's start with some basic troubleshooting information. Please click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.

    If a web page isn't working properly with AdBlock on, it could be caused by a broken filter in one of your filter lists. We don't maintain the lists, but we can help you isolate the problem filter so you can report it to the list maintainers. Here's how:

    1. First try updating your filter lists. Click the AdBlock button and select Options. On the FILTER LISTS tab click update now and then reload the page where you're seeing the problem. If the problem goes away, great, you're all done! You just had an outdated list. If the problem is still there, keep going.
    2. Next, try disabling all your filter lists. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
    3. Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
    4. Please report this to the list maintainers. You can find the contact info in our Knowledge Base.

    If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

    Let us know how it goes!

    You can read more in our Knowledge Base.

    Rhana
    AdBlock Community Manager

    On Mon, Jan 18 at 07:38 AM PST, Bob. R. wrote:

    www.washingtonpost.com made a website change last week that does not allow any page of their website to display when AdBlock is running. Pausing AdBlock will allow the pages to display. There are no warnings or messages, only a white browser window.

    I am running chrome with AdBlock v2.46 and the lastest lists.

    To duplicate, simple go to their home page with AdBlock running.

    Thanks

    Having trouble reading this? View this discussion online: www.washingtonpost.com will not display.

    Reply with #ignore to stop receiving notifications for this discussion.


  3. Support Staff 3 Posted by Rhana on 19 Jan, 2016 09:39 PM

    Rhana's Avatar

    Hi Bob,

    Let's try something a little simpler first, actually. If you're on a site that's refusing to show content if AdBlock is installed, please follow the instructions in this Knowledge Base article about websites detecting AdBlock and let us know how it goes!

    Rhana
    AdBlock Community Manager

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