Home → Problems →

youtube

• Edit

George

19 Jan, 2016 04:16 PM

Alleen in het Engels!

Please answer the following questions so that we can process your bug report, otherwise, we may have to ignore it.
Also, please put your name, or a screen name, and your email above so that we can contact you if needed.
If you don't want your report to be made public, check that box, too.

Can you provide detailed steps on how to reproduce the problem?

What should happen when you do the above steps
it should play youtube music without adds

What actually happened?
when the add blocker is on, youtube this does not down load. When I pause the add blocker (so that youtube can load) and then re apply it, it does not block the adds.

Do you have any other comments? If you can, can you please attach a screenshot of the bug?
It worked for a day after I choose the options and then followed your previous instruction (updates).

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====  
adblock_custom  
  last updated: Tue, 19 Jan 2016 16:08:56 GMT  
easylist  
  last updated: Tue, 19 Jan 2016 16:09:07 GMT  
malware  
  last updated: Tue, 19 Jan 2016 16:09:06 GMT  
acceptable_ads  
  last updated: Tue, 19 Jan 2016 16:09:02 GMT  
dutch  
  last updated: Tue, 19 Jan 2016 16:09:01 GMT  
  
==== Custom Filters ====  

www.youtube.com##EMBED[id="movie_player"][name="movie_player"]
www.youtube.com##DIV[id="content"][class="  content-alignment"]  
  
==== Settings ====  
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: true
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
malware-notification: undefined
  
==== Other info: ====  
AdBlock version number: 2.46 Stable  
Total pings: 10  
UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_7_5) AppleWebKit/537.78.2 (KHTML, like Gecko) Version/6.1.6 Safari/537.78.2

1. Support Staff 1 Posted by Rhana on 19 Jan, 2016 09:51 PM

   

   Hi George,

   Thanks for your report! An issue with the Malware Protection filter list caused YouTube to flake out.

   The folks who maintain the list quickly corrected the problem and released an update. To get it, just refresh your filter lists:

   1. Click the AdBlock button and select Options.
      
   2. On the FILTER LISTS tab, click update now.

   If this doesn't help, please let us know! Just reply to this email to reopen the discussion.

   Rhana
   AdBlock Community Manager

   • Edit

2. Rhana closed this discussion on 19 Jan, 2016 09:51 PM.

3. George van Zutphen re-opened this discussion on 20 Jan, 2016 09:15 AM

4. 2 Posted by George van Zutp... on 20 Jan, 2016 09:15 AM

   

   Hi Rhana

   yes thank you for your mail,
   I did already do the filter update (and did it again)
   but still the problem occurs (no video's on, just a white youtube page)
   and video's only on when i pause the ad blocker (and then the ads are all in again! :(

   With my wife's apple it all went well though
   (we are paying customers of add block :)

   regards
   George van Zutphen
   WOZ CONTROL

   Crooswijkseweg 55
   3034 HB Rotterdam

   telefoon: 010 84 66 315
   internet: www.wozcontrol.nl

   P Houdt rekening met het milieu voor u (een bijlage bij) deze mail uitprint

   Op 19 jan. 2016, om 22:51 heeft Rhana het volgende geschreven:

   • Edit

5. Support Staff 3 Posted by Rhana on 20 Jan, 2016 03:32 PM

   

   Hi George,

   First, thank you for your support! Now, let's see what might still be going on with YouTube. I see from the debug information that accompanied your report that you have two custom filters for YouTube. One of them is a blacklist (blocking) filter that looks as if it might be preventing the YouTube player from working properly. Let's see what happens if you remove those.

   Method 1:
   While on YouTube.com, click the AdBlock button and select Undo my blocks on this domain. Reload the page.

   If that doesn't work or you don't see that option on the AdBlock menu, try this:
   Method 2:

   1. Click the AdBlock button and select Options. Click the CUSTOMIZE tab.
      
   2. Next to Manually edit your filters click Edit.
      
   3. Delete the lines containing the word "youtube."
      
   4. Click Save and reload your YouTube page.

   Let us know if this doesn't help!

   Rhana
   AdBlock Community Manager

   • Edit

6. 4 Posted by George van Zutp... on 21 Jan, 2016 09:41 AM

   

   Hi Rhana

   I tried both options,

   method 1, okay the load in again, but i cannot hold the adds

   method 2, under personalize i can find the edit field, but there are no lines in

   Any chance if i give you access to my computer and you changing the settings? I tried everyting..

   STrangely enough, (and happily enough) on my other apple laptop it does work normal and good again (the ad blocking on youtube).
   But i dont always have that compu with me :(
   George van Zutphen
   WOZ CONTROL

   Crooswijkseweg 55
   3034 HB Rotterdam

   telefoon: 010 84 66 315
   internet: www.wozcontrol.nl

   P Houdt rekening met het milieu voor u (een bijlage bij) deze mail uitprint

   Op 20 jan. 2016, om 16:32 heeft Rhana het volgende geschreven:

   • Edit

7. Support Staff 5 Posted by Rhana on 24 Jan, 2016 07:35 PM

   

   Hi George,

   Ah, progress! OK, we know that removing those incorrect filters makes the videos play properly again. You don't need custom filters to block ads on YouTube. AdBlock normally does that on its own. So let's figure out why you're seeing ads there.

   Can you please give us the address to a video where you're seeing ads?

   Rhana
   AdBlock Community Manager

   • Edit

8. 6 Posted by George van Zutp... on 25 Jan, 2016 09:11 AM

   

   HI Rhana thank you for your mail. This is an example of a youtube when I have ad block on: (then it doesn't show / play, the youtube is on black)

   https://www.youtube.com/watch?v=ZmIu5uWNyr0

   when I then (because i have to) stop adblack (pause adblock) it does play like this (with the adds)

   https://www.youtube.com/watch?v=gLtVl1Rkakg

   Thanks, and succes,
   George van Zutphen
   WOZ CONTROL

   Crooswijkseweg 55
   3034 HB Rotterdam

   telefoon: 010 84 66 315
   internet: www.wozcontrol.nl

   P Houdt rekening met het milieu voor u (een bijlage bij) deze mail uitprint

   • Edit

9. Support Staff 7 Posted by Rhana on 25 Jan, 2016 04:36 PM

   

   Hi George,

   Hm. I'm not seeing ads on either of those videos. That suggests the issue might be related to your installation of AdBlock.

   Can you please uninstall and reinstall AdBlock and see if that helps?

   If it doesn't, then there could be a broken filter in one of your filter lists. We don't maintain the lists, but we can help you isolate the problem filter so you can report it to the list maintainers. Here's how:

   1. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
      
   2. Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
      
   3. If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

   Let us know how it goes!

   Rhana
   AdBlock Community Manager

   • Edit

10. 8 Posted by George van Zutp... on 26 Jan, 2016 09:30 AM

    

    Hi Rhana

    It did'nt work but I solved the problem, I just installed adblock via google chrome (not safari) and there it works! :)
    I took me to long to do this, I'm not as smart as when I was young!

    Thanks for the support and here's a beautiful piece of music (especially from mins 26 onwards without adds,

    https://www.youtube.com/watch?v=BdKAqAofDP0

    take care and regards from europe
    George van Zutphen
    WOZ CONTROL

    Crooswijkseweg 55
    3034 HB Rotterdam

    telefoon: 010 84 66 315
    internet: www.wozcontrol.nl

    P Houdt rekening met het milieu voor u (een bijlage bij) deze mail uitprint

    Op 25 jan. 2016, om 17:36 heeft Rhana het volgende geschreven:

    • Edit

11. Support Staff 9 Posted by Rhana on 31 Jan, 2016 06:16 PM

    

    Hi George,

    I'm so glad I could help! Thank you for the music. It's beautiful. I've never been thanked with music before. :)

    Please don't hesitate to let us know if there is any we can assist in the future!

    Rhana
    AdBlock Community Manager

    • Edit

12. Rhana closed this discussion on 31 Jan, 2016 06:16 PM.

13. George van Zutphen re-opened this discussion on 01 Feb, 2016 10:17 AM

14. 10 Posted by George van Zutp... on 01 Feb, 2016 10:17 AM

    

    Hi Rhana I will!
    your add block product is a quality of life improver for me, exactly because it improves the availability of music
    - so my present to you had to be in this category!

    Regards,
    George van Zutphen
    WOZ CONTROL

    Crooswijkseweg 55
    3034 HB Rotterdam

    telefoon: 010 84 66 315
    internet: www.wozcontrol.nl

    P Houdt rekening met het milieu voor u (een bijlage bij) deze mail uitprint

    Op 31 jan. 2016, om 19:16 heeft Rhana het volgende geschreven:

    • Edit

15. Rhana closed this discussion on 01 Feb, 2016 05:17 PM.