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Block ads on Comcast news clips does not work

Jim Couch's Avatar

Jim Couch

21 Jan, 2016 11:48 PM

English only!

Please answer the following questions so that we can process your bug report, otherwise, we may have to ignore it.
Also, please put your name, or a screen name, and your email above so that we can contact you if needed.
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Can you provide detailed steps on how to reproduce the problem?

  1. Go to home page
  2. Select today’s news clips
  3. If Ad block is on, it blocks the entire clip, not just the ad.

What should happen when you do the above steps
A short pause and clip starts

What actually happened? clip freezes and runs nothing

Do you have any other comments? If you can, can you please attach a screenshot of the bug? I attempted to update AdBlock and got the following: Safari can’t install this extension--An error occurred while installing the extension “AdBlock”.

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?
I unchecked all filter lists and same problem exists Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====  
  last updated: Thu, 21 Jan 2016 23:38:59 GMT  
  last updated: Thu, 21 Jan 2016 23:39:03 GMT  
  last updated: Thu, 21 Jan 2016 23:39:03 GMT  
  last updated: Thu, 21 Jan 2016 23:39:55 GMT  
  last updated: Thu, 21 Jan 2016 23:39:00 GMT  
  last updated: Thu, 21 Jan 2016 23:39:02 GMT  
==== Custom Filters ====  

==== Settings ====  
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: true
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
new_safari_hiding: true
clicktoflash_compatibility_mode: true
data_collection: true
malware-notification: undefined
==== Other info: ====  
AdBlock version number: 2.42 Stable  
Last known error: Date added:Fri Jul 10 2015 09:33:33 GMT-0500 (CDT) Error: filtering/domainset.js:33:21  
Total pings: 164  
UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_11_2) AppleWebKit/601.3.9 (KHTML, like Gecko) Version/9.0.2 Safari/601.3.9
  1. Support Staff 1 Posted by Rhana on 23 Jan, 2016 04:49 AM

    Rhana's Avatar

    Hi Jim,

    If Safari is unable to update AdBlock, uninstalling and reinstalling AdBlock usually solves the problem.

    If you've reinstalled AdBlock and it's still happening, however, it probably means Safari is hanging on to an installation file that should be deleted when you uninstall AdBlock. Please follow the instructions in this Knowledge Base article to uninstall AdBlock in a way that Safari can't ignore: AdBlock is constantly being uninstalled or reset in Safari

    Please let us know if you're still having trouble viewing Comcast news clips after you reinstall AdBlock.

    AdBlock Community Manager

  2. 2 Posted by Jim Couch on 23 Jan, 2016 05:06 PM

    Jim Couch's Avatar

    Thank you. Uninstalling and re-install did the job.

  3. Support Staff 3 Posted by Rhana on 24 Jan, 2016 07:02 PM

    Rhana's Avatar

    Hi Jim,

    Terrific, glad we could help! Please don't hesitate to let us know if there's any way we can assist in the future.

    AdBlock Community Manager

  4. Rhana closed this discussion on 24 Jan, 2016 07:02 PM.

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