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adblock update

Coleman Davis's Avatar

Coleman Davis

24 Jan, 2016 02:53 AM

English only!

Please answer the following questions so that we can process your bug report, otherwise, we may have to ignore it.
Also, please put your name, or a screen name, and your email above so that we can contact you if needed.
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Can you provide detailed steps on how to reproduce the problem?

  1. Go to update option within adblock
  2. Download adblock update
  3. Double click safari extz and receive the following: Safari can’t install this extension

What should happen when you do the above steps
Safari should install the extension for the Adblock update

What actually happened?
Safari can not perform the update

Do you have any other comments? If you can, can you please attach a screenshot of the bug?

Safari can’t install this extension

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====  
  last updated: Thu, 21 Jan 2016 18:16:13 GMT  
  last updated: Fri, 22 Jan 2016 02:16:39 GMT  
==== Custom Filters ====  

@@|,-87.31/8|$document[class="popup-exit-intent js-popup-exit-intent"]  
==== Settings ====  
debug_logging: false
youtube_channel_whitelist: false
show_google_search_text_ads: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: false
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
malware-notification: undefined
==== Other info: ====  
AdBlock version number: 2.40.1 Stable  
Last known error: Date added:Tue Jun 30 2015 09:33:11 GMT-0500 (CDT) Error: functions.js:136:21  
Total pings: 38  
UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_11_3) AppleWebKit/601.4.4 (KHTML, like Gecko) Version/9.0.3 Safari/601.4.4
  1. Support Staff 1 Posted by Rhana on 24 Jan, 2016 06:55 PM

    Rhana's Avatar

    Hi Coleman,

    This may be related to the the reason you weren't able to update AdBlock back in July. If Safari is unable to update AdBlock, or if AdBlock is being reset every time you start Safari, uninstalling and reinstalling AdBlock usually solves the problem.

    If you've reinstalled AdBlock and it's still happening, however, it probably means Safari is hanging on to an installation file that should be deleted when you uninstall AdBlock. Please follow the instructions in this Knowledge Base article to uninstall AdBlock in a way that Safari can't ignore: AdBlock is constantly being uninstalled or reset in Safari

    Let us know if you're still having trouble!

    AdBlock Community Manager

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