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Unable to view news Videos

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Michael E. Miller

27 Jan, 2016 04:18 AM

I am unable to view news videos on Xfinity.net with AdBlock enabled. Is there a fix for this?

1. Support Staff 1 Posted by Neelfyn on 28 Jan, 2016 10:29 PM

   

   Hi Michael,

   First let's get some basic troubleshooting information. Please click the AdBlock button and select Options, then click SUPPORT. Next to "Have our team requested some debug info?" click here. Paste the text from the box into this discussion.

   If a web page isn't working properly with AdBlock on, it could be caused by a broken filter in one of your filter lists. We don't maintain the lists, but we can help you isolate the problem filter so you can report it to the list maintainers. Here's how:

   1. First try updating your filter lists. Click the AdBlock button and select Options. On the FILTER LISTS tab click update now and then reload the page where you're seeing the problem. If the problem goes away, great, you're all done! You just had an outdated list. If the problem is still there, keep going.
      
   2. Next, try disabling all your filter lists. Uncheck all the lists on the "FILTER LISTS" page, then reload the page where you’re seeing the problem. If the problem goes away, great, we know it's one of the lists that's causing it.
      
   3. Now re-enable the lists one by one, reloading the page where you’re seeing the problem after each list is enabled. (Make sure to wait for AdBlock to fetch the list before reloading the page.) Which list causes the problem to happen again?
      
   4. Please report this to the list maintainers. You can find the contact info in our Knowledge Base.

   If unchecking all the filter lists did not fix the problem, try the same thing with your browser extensions: Disable all of them, then re-enable the extensions one by one, reloading the problem page after each. Which extension causes the problem to happen again?

   Let us know how it goes!

   You can read more in our Knowledge Base.

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2. 2 Posted by hogmike on 30 Jan, 2016 08:30 PM

   

   Neelfyn,
   I followed your instructions and after updating my filter lists, I still had the problem.
   I disabled all filters and enabled one at a time and reloaded the web page each time. I was able to view the videos until I enabled the Easy List.
   I disabled it and now I am able to view the news videos. I gave this information to the Easy List web forum.
   Oh, when I selected "have our team requested some debug info", I clicked 'paste' instead of 'copy' so that information was no longer available when I attempted to 'cut then paste'. So, no text is available.
   Thank you for your help.

   Regards,

   Michael E. Miller

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3. Support Staff 3 Posted by Rhana on 31 Jan, 2016 05:52 PM

   

   Hi Michael,

   No worries! Thanks very much for reporting this to the EasyList forum. Please let us know if you don't hear back from them within a few days.

   Rhana
   AdBlock Community Manager

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