tag:old-support.getadblock.com,2013-08-06:/discussions/problems/93999-unable-to-view-news-videosAdBlock: Discussion 2016-01-31T17:52:45Ztag:old-support.getadblock.com,2013-08-06:Comment/390175202016-01-28T22:29:38Z2016-01-28T22:29:38ZUnable to view news Videos<div><p>Hi Michael,</p>
<p>First let's get some basic troubleshooting information. Please
click the <strong>AdBlock button</strong> and select
<strong>Options</strong>, then click <strong>SUPPORT</strong>. Next
to <strong>"Have our team requested some debug info?"</strong>
click <strong>here</strong>. Paste the text from the box into this
discussion.</p>
<p>If a web page isn't working properly with AdBlock on, it could
be caused by a broken filter in one of your filter lists. We don't
maintain the lists, but we can help you isolate the problem filter
so you can report it to the list maintainers. Here's how:</p>
<ol>
<li>First try updating your filter lists. Click the <strong>AdBlock
button</strong> and select <strong>Options</strong>. On the
<strong>FILTER LISTS</strong> tab click <strong>update now</strong>
and then reload the page where you're seeing the problem. If the
problem goes away, great, you're all done! You just had an outdated
list. If the problem is still there, keep going.<br></li>
<li>Next, try disabling all your filter lists. Uncheck all the
lists on the "FILTER LISTS" page, then reload the page where
you’re seeing the problem. If the problem goes away, great,
we know it's one of the lists that's causing it.<br></li>
<li>Now re-enable the lists one by one, reloading the page where
you’re seeing the problem after each list is enabled. (Make
sure to wait for AdBlock to fetch the list before reloading the
page.) Which list causes the problem to happen again?<br></li>
<li>Please report this to the list maintainers. You can find the
<a href="http://support.getadblock.com/kb/other-problems/how-can-i-contact-the-filter-list-maintainers">
contact info</a> in our Knowledge Base.</li>
</ol>
<p>If unchecking all the filter lists did not fix the problem, try
the same thing with your browser extensions: Disable all of them,
then re-enable the extensions one by one, reloading the problem
page after each. Which extension causes the problem to happen
again?</p>
<p>Let us know how it goes!</p>
<p>You can read more in our <a href="http://support.getadblock.com/kb/other-problems/adblock-is-blocking-something-that-isnt-an-ad">
Knowledge Base</a>.</p></div>Neelfyntag:old-support.getadblock.com,2013-08-06:Comment/390175202016-01-30T20:30:27Z2016-01-30T20:30:28ZUnable to view news Videos<div><p>Neelfyn,<br>
I followed your instructions and after updating my filter lists, I
still had the problem.<br>
I disabled all filters and enabled one at a time and reloaded the
web page each time. I was able to view the videos until I enabled
the Easy List.<br>
I disabled it and now I am able to view the news videos. I gave
this information to the Easy List web forum.<br>
Oh, when I selected "have our team requested some debug info", I
clicked 'paste' instead of 'copy' so that information was no longer
available when I attempted to 'cut then paste'. So, no text is
available.<br>
Thank you for your help.</p>
<p>Regards,</p>
<p>Michael E. Miller</p></div>hogmiketag:old-support.getadblock.com,2013-08-06:Comment/390175202016-01-31T17:52:44Z2016-01-31T17:52:44ZUnable to view news Videos<div><p>Hi Michael,</p>
<p>No worries! Thanks very much for reporting this to the EasyList
forum. Please let us know if you don't hear back from them within a
few days.</p>
<p>Rhana<br>
AdBlock Community Manager</p></div>Rhana