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Matthew Conrad's Avatar

Matthew Conrad

27 Jan, 2016 09:18 PM

English only!

Please answer the following questions so that we can process your bug report, otherwise, we may have to ignore it.
Also, please put your name, or a screen name, and your email above so that we can contact you if needed.
If you don't want your report to be made public, check that box, too.

Can you provide detailed steps on how to reproduce the problem?

What should happen when you do the above steps
the adds shouldn't come up on when starting a stream. it works on my windows computer but not on OS X i do use safari, would it be more effective on chrome? thats what i use on my windows computer What actually happened?
i start the stream and no ads are blocked

Do you have any other comments? If you can, can you please attach a screenshot of the bug?

--- The questions below are optional but VERY helpful. ---

If unchecking all filter lists fixes the problem, which one filterlist must you check to cause the problem again after another restart?

Technical Chrome users: Go to chrome://extensions ->Developer Mode -> Inspect views: background page -> Console. Paste the contents here:

====== Do not touch below this line ======

==== Filter Lists ====  
  last updated: Wed, 27 Jan 2016 21:13:40 GMT  
  last updated: Wed, 27 Jan 2016 21:13:42 GMT  
  last updated: Wed, 27 Jan 2016 21:13:40 GMT  
==== Settings ====  
debug_logging: false
youtube_channel_whitelist: false
whitelist_hulu_ads: false
show_context_menu_items: true
show_advanced_options: false
display_stats: true
display_menu_stats: true
show_block_counts_help_link: true
dropbox_sync: false
show_survey: true
malware-notification: undefined
==== Other info: ====  
AdBlock version number: 2.46 Stable  
Total pings: 15  
UserAgent: Mozilla/5.0 (Macintosh Intel Mac OS X 10_10_4) AppleWebKit/600.7.12 (KHTML, like Gecko) Version/8.0.7 Safari/600.7.12
  1. Support Staff 1 Posted by Neelfyn on 28 Jan, 2016 10:19 PM

    Neelfyn's Avatar

    Hi Matthew,

    A limitation in Safari prevents us from blocking ads in Flash videos and games, unless they're on We're currently working on a new version that should have better support for this type of content, but in the meantime, we recommend watching videos in Chrome instead.

    Please see this Knowledge Base article for details: Ads are showing in videos and games in Safari

  2. Neelfyn closed this discussion on 28 Jan, 2016 10:19 PM.

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