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Adblock doesn't block

Celina's Avatar


21 Nov, 2014 04:08 PM

I already installed every kind of Abdlocker, which are existing in the Internet, but no one could help me.
Everytime i open a webside, another tab is opening with advertising. Also, especially on Websites where you can buy clothes there are big advertisements. No Adblocker solved the problem, also this one. When i created my own filter the advertising didn't disappear.
I hope you understand me and can help me
I'm sorry for my bad english and it would be very nice if you respond in a very easy english :D
Thanks in advance

  1. 1 Posted by Jérémy on 21 Nov, 2014 06:33 PM

    Jérémy's Avatar

    Hello Celina,

    First of all, most Adblockers use the same filter lists, so installing all Adblockers doesn't have that much sence. This issue sounds like malware. Can you please attach a screenshot with the ad clearly marked?

    Kind Regards,
    Jérémy K

  2. 2 Posted by Celina on 23 Nov, 2014 01:50 PM

    Celina's Avatar

    Here is the screenshot

  3. Support Staff 3 Posted by Neelfyn on 23 Nov, 2014 04:56 PM

    Neelfyn's Avatar

    Hi Celina,

    The ads you're seeing are caused by malware on your computer. AdBlock can only block ads that were on webpages in the first place.

    We recommend following the instructions on The Safe Mac's Adware Removal Guide, running an antivirus/antimalware scan, and removing any browser extensions you don't remember installing.

  4. Neelfyn closed this discussion on 23 Nov, 2014 04:56 PM.

  5. Celina re-opened this discussion on 25 Nov, 2014 12:52 PM

  6. 4 Posted by Celina on 25 Nov, 2014 12:52 PM

    Celina's Avatar

    Thank you very much:)
    Now i have no more problems with my computer:)

  7. Support Staff 5 Posted by Neelfyn on 25 Nov, 2014 05:05 PM

    Neelfyn's Avatar

    Thanks for letting us know, we are glad to read that your issue is solved! Please don't hesitate to contact us again if you have any more questions or problems.

  8. Neelfyn closed this discussion on 25 Nov, 2014 05:05 PM.

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