tag:old-support.getadblock.com,2013-08-06:/discussions/questions/3216-the-serviceAdBlock: Discussion 2015-02-08T15:49:10Ztag:old-support.getadblock.com,2013-08-06:Comment/356451192014-12-27T21:47:05Z2014-12-27T21:47:05ZThe Service<div><p>hello</p></div>Garrettag:old-support.getadblock.com,2013-08-06:Comment/356451192014-12-27T21:53:11Z2014-12-27T21:53:11ZThe Service<div><p>I really think that the service is good but I do have a problem
that I hope you can help me with. I'm using yahoo for my internet
travels ... before adblock, I would receive a lot of advertisement
to the right of my emails. Currently, I don't have the ads to the
right of my emails ... but ... previously I could extend my emails
to the width of the screen... without or with the ads... Now with
adblock, it is truncating my emails on the right side.. Basically,
all my emails are not taking up the entire space of the emails....
I believe ad block is not allowing the emails take up the entire
area... like my emails before. Is there something that can be
done?</p></div>Garrettag:old-support.getadblock.com,2013-08-06:Comment/356451192014-12-28T16:15:19Z2014-12-28T16:15:20ZThe Service<div><p>Unfortunately, <br>
Your suggestion doesn't help me in reference to my problem.
Basically, this is a flaw in your product. If you, or the
other people who don't work for this company, can't get this
to work by the 1st of January, I will contact my credit card
company to rescind my payment and I'll will contact the Better
Business Bureau...which is around the corner of my Federal
Government Job. <br>
Garret Brown</p>
<pre>
<code> On Saturday, December 27, 2014 4:44 PM, AdBlock <tender2+d0715a9c68@tenderapp.com> wrote:</code>
</pre>
<p>| Hello Garret! Thanks for creating the discussion at AdBlock
called The Service. Our team consists of volunteers and
part-timers, and our availability in December is very limited, so
we are prioritizing different discussions for the next week or two
to ease the load. We'll let you know (at <a href=
"mailto:grandehombre7@yahoo.com">grandehombre7@yahoo.com</a>) when
we're back and have updated your discussion! Alternatively, you can
keep track of this conversation online. While you are waiting, you
might review these resources for helpful information:<br>
- Why should I pay? - My laptop broke. Do I have to pay to put
AdBlock on my new one? - How can I translate AdBlock into my
language? Even though this is an automated email, you can reply to
it if you missed something off of your original discussion text. Do
so at the top of the email, not the bottom. The AdBlock Support
Team |</p></div>grandehombretag:old-support.getadblock.com,2013-08-06:Comment/356451192014-12-30T00:42:12Z2014-12-30T00:42:12ZThe Service<div><p>Hi Garret,</p>
<p>We're sorry for the late response. Your discussion must have
fallen in the bottom of our queue. Do you still experience this
problem?</p>
<p>Thanks,<br>
Tomáš<br>
Extension Developer</p></div>Tomáštag:old-support.getadblock.com,2013-08-06:Comment/356451192014-12-30T02:36:19Z2014-12-30T02:36:19ZThe Service<div><p>Yes Tomas....<br>
I glad the ads are gone but items that I want to view past the 8.5
I can't see!... I can't move the screen to the right so I'm
missing 25 percent of my emails. <br>
Garret </p>
<pre>
<code> On Monday, December 29, 2014 7:42 PM, tomas <tender2+d0715a9c68@tenderapp.com> wrote:</code>
</pre>
<p>#yiv8809906319 pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8809906319
blockquote {margin-left:0;padding-left:1em;border-left:5px solid
#ccc;}</p></div>grandehombretag:old-support.getadblock.com,2013-08-06:Comment/356451192014-12-31T20:27:37Z2014-12-31T20:27:37ZThe Service<div><p>Nothing has changed. I'm still not able to see anything
past 2/3 of a screen related to an email... If you can't fix it..
then I will have my credit card company get involved today when I
arrive home. <br>
Garret Brown 2407551259</p>
<pre>
<code> On Monday, December 29, 2014 9:36 PM, grandehombre <grandehombre7@yahoo.com> wrote:</code>
</pre>
<p>Yes Tomas.... I glad the ads are gone but items that I want to
view past the 8.5 I can't see!... I can't move the screen to
the right so I'm missing 25 percent of my emails. <br>
Garret </p>
<pre>
<code> On Monday, December 29, 2014 7:42 PM, tomas <tender2+d0715a9c68@tenderapp.com> wrote:</code>
</pre>
<p>#yiv4158329989 pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}#yiv4158329989
blockquote {margin-left:0;padding-left:1em;border-left:5px solid
#ccc;}</p></div>grandehombretag:old-support.getadblock.com,2013-08-06:Comment/356451192015-01-06T18:36:29Z2015-01-06T18:36:29ZThe Service<div><p>Hi Garret,</p>
<p>Apologies for the delayed responses, we're mostly volunteers and
part-timers on the AdBlock support site, and many of us were
unavailable during the holiday season.</p>
<p>Can you please:</p>
<ol>
<li>Go to <strong>AdBlock button -> Options -> SUPPORT ->
"Have our team requested some debug info?"</strong> and paste it
into this discussion.<br></li>
<li>Attach a <a href="http://take-a-screenshot.org">screenshot</a>
with the issue clearly marked?</li>
</ol>
<p>As for your payment, if you would like a refund, this is of
course possible: please see <a href=
"http://support.getadblock.com/kb/payment-related-questions/can-i-get-a-refund">
this article in our Knowledge Base</a>.</p></div>Neelfyntag:old-support.getadblock.com,2013-08-06:Comment/356451192015-01-06T20:45:34Z2015-01-06T20:45:34ZThe Service<div><p>Neelfyn, <br>
I am going to explain this to you as best as I can. I put
adblock on my Mac book.... adblock does as it says... it blocks
ads, but when I have photos or attachments that are wider than the
blocked area in my yahoo mail, then I can't see the photos or
things that aren't advertisement. Basically, there are items
that I want to keep or review and adblock partially blocks these
items. <br>
Garret </p>
<pre>
<code> On Tuesday, January 6, 2015 1:36 PM, Neelfyn <tender2+d0715a9c68@tenderapp.com> wrote:</code>
</pre>
<p>#yiv7129552045 pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}#yiv7129552045
blockquote {margin-left:0;padding-left:1em;border-left:5px solid
#ccc;}</p></div>grandehombretag:old-support.getadblock.com,2013-08-06:Comment/356451192015-01-08T14:05:18Z2015-01-08T14:05:18ZThe Service<div><p>Hi Garret,</p>
<p>If I'm understanding correctly, in your case the area that is
blocked is larger than the ad, which reduces the space in which
you're able to see the content (email, attachments). Is this
correct?</p>
<p>Can you still please do the following:</p>
<ol>
<li>Go to <strong>AdBlock button -> Options -> SUPPORT ->
"Have our team requested some debug info?"</strong> and paste it
into this discussion.<br></li>
<li>Attach a <a href="http://take-a-screenshot.org">screenshot</a>
of the page with AdBlock enabled, and another with AdBlock
disabled? You can enable and disable AdBlock by clicking the
<strong>AdBlock button -> Pause (or unpause) AdBlock</strong>.
Feel free to blank out any personal information on the
screenshots.</li>
</ol></div>Neelfyntag:old-support.getadblock.com,2013-08-06:Comment/356451192015-01-08T15:49:49Z2015-01-08T15:49:50ZThe Service<div><p>YES!</p>
<pre>
<code> On Thursday, January 8, 2015 9:05 AM, Neelfyn <tender2+d0715a9c68@tenderapp.com> wrote:</code>
</pre>
<p>#yiv1898765831 pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}#yiv1898765831
blockquote {margin-left:0;padding-left:1em;border-left:5px solid
#ccc;}</p></div>grandehombretag:old-support.getadblock.com,2013-08-06:Comment/356451192015-01-08T21:01:33Z2015-01-08T21:01:33ZThe Service<div><p>Okay - it seems like you missed the questions in Neelfyn's
previous post - I'll copy them below, as they can help us to find
the cause of the problem:</p>
<blockquote>
<ol>
<li>Go to AdBlock button -> Options -> SUPPORT -> "Have
our team requested some debug info?" and paste it into this
discussion.</li>
<li>Attach a screenshot of the page with AdBlock enabled, and
another with AdBlock disabled? You can enable and disable AdBlock
by clicking the AdBlock button -> Pause (or unpause) AdBlock.
Feel free to blank out any personal information on the
screenshots.</li>
</ol>
</blockquote></div>Kieran