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Hinko

13 Jul, 2015 09:20 AM

Hi

I paid the fee, but after 10 seconds the Adblock excluded (uninstalled)
What to do to be operational?

Greetings

Hinko Markelj

1. Support Staff 1 Posted by Rhana on 21 Jul, 2015 04:01 PM

   

   Hi Hinko,

   The behavior you're seeing is most likely caused by malware on your computer, possibly a browser extension installed without your knowledge. Can you please:

   1. Attach a screenshot that shows the list of extensions you have installed. (If one of the extensions has a notation "Not from Chrome Web Store" it's a pretty good indicator it's malware.)
      
   2. Uninstall any suspect extensions or extensions you don't remember installing.
      
   3. Scan your computer using MalwareBytes Free and let us know what it finds. We're not affiliated with them in any way. Their software just seems to pick up malicious software that other antiviruses miss.
      
   4. If it finds anything, remove the malware.
      
   5. Recreate your Chrome profile.
      
   6. Reinstall AdBlock from https://getadblock.com.
      
   7. Restart Chrome.

   Let us know if AdBlock is still being uninstalled.

   Please see the following articles for more information about malware:

   • I have malware on my computer!
   • I'm seeing similar ads on every website!
   • Stop unwanted pop-ups or homepage changes

   Rhana
   AdBlock Community Manager

   • Edit

2. Neelfyn closed this discussion on 03 Feb, 2016 08:24 PM.