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Add Block Uninstalled automatically

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harsha

17 Jul, 2015 03:20 PM

i am using chrome every time i instll add block within 2 min it will showing a message add blok uninsatlled Sucessfull :(
i am totally worried

1. Support Staff 1 Posted by Rhana on 17 Jul, 2015 03:52 PM

   

   Hi harsha,

   The behavior you're seeing is most likely caused by malware on your computer, possibly a browser extension installed without your knowledge. Can you please:

   1. Attach a screenshot that shows the list of extensions you have installed. (If one of the extensions has a notation "Not from Chrome Web Store" it's a pretty good indicator it's malware.)
      
   2. Uninstall any suspect extensions or extensions you don't remember installing.
      
   3. Scan your computer using MalwareBytes Free and let us know what it finds. We're not affiliated with them in any way. Their software just seems to pick up malicious software that other antiviruses miss.
      
   4. If it finds anything, remove the malware.
      
   5. Recreate your Chrome profile.
      
   6. Reinstall AdBlock from https://getadblock.com.
      
   7. Restart Chrome.

   Let us know if AdBlock is still being uninstalled.

   Please see the following articles for more information about malware:

   • I have malware on my computer!
   • I'm seeing similar ads on every website!
   • Stop unwanted pop-ups or homepage changes

   Rhana
   AdBlock Community Manager

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2. 2 Posted by Harsha Vardhanr... on 18 Jul, 2015 11:06 AM

   

   this is how it is comming

   • ad.PNG 59.3 KB
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3. 3 Posted by Harsha Vardhanr... on 18 Jul, 2015 11:06 AM

   

   these r my extensions

   • ex.PNG 39.1 KB
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4. Support Staff 4 Posted by Rhana on 21 Jul, 2015 06:56 PM

   

   Hi Harsha,

   We've been getting a lot of reports like yours recently. A few users have told us that uninstalling Chrome and reinstalling it fixed the issue for them. Can you please try that and let us know if it helps?

   Rhana
   AdBlock Community Manager

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5. 5 Posted by Harsha Vardhanr... on 22 Jul, 2015 03:07 PM

   

   Yeah I tried manny times but no use within 5min it automatcally unistalled

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6. Support Staff 6 Posted by Rhana on 22 Jul, 2015 03:30 PM

   

   Hi Harsha,

   Just to confirm, you tried uninstalling and reinstalling Chrome, not just AdBlock, yes? To be sure, here are the full instructions I'd like you to try, if you wouldn't mind.

   1. Recreate your Chrome profile.
      
   2. Reinstall AdBlock from https://getadblock.com.
      
   3. Restart Chrome.

   If AdBlock is STILL being uninstalled:
   1. Uninstall Chrome.
   2. Reinstall both Chrome and AdBlock.
   3. Restart Chrome.

   Please let us know what, if any of this, fixes the problem.

   Rhana
   AdBlock Community Manager

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7. 7 Posted by Harsha Vardhanr... on 22 Jul, 2015 03:35 PM

   

   i did it but no use :( :(

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8. Support Staff 8 Posted by Rhana on 22 Jul, 2015 06:22 PM

   

   Hi Harsha,

   Again, just to confirm, you did all six of the troubleshooting steps I suggested?

   Can you please reinstall AdBlock if necessary, restart your computer (not just your browser), restart your browser, and tell me whether AdBlock is still there?

   Rhana
   AdBlock Community Manager

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9. Neelfyn closed this discussion on 03 Feb, 2016 08:24 PM.